Department of Public Utilities

Providing Life’s Essential Services

DPU COVID-19 STATEMENT
March 27, 2020

WE CONTINUE TO PROVIDE CLEAN, SAFE, RELIABLE DRINKING WATER

There is no impact to the safety of the drinking water delivered to City of Fresno water customers.  The City’s water treatment plants are designed to eliminate pathogens, including viruses and bacteria, and the City maintains an appropriate level of chlorine in the distribution pipes to ensure the water stays safe as it travels to homes and businesses. The City continuously monitors and tests drinking water, and the water always meets or exceeds every state and federal requirement that safeguards public health.

SERVICE IMPACTS
As the Department of Public Utilities (DPU) continues to monitor the spread of Novel Coronavirus (COVID-19), we want to reassure customers that all essential drinking water, wastewater, and solid waste services are operating normally.

The City of Fresno has suspended all public-facing counters at all City facilities.  Alternative service options are available for any customers who need conduct business with the City.  DPU encourages customers to utilize electronic points of service and payment options, including FresGO and online bill pay, or contact us via telephone.

DPU Service Impacts & Alternate Service Options

DPU will continue to provide reliable and safe drinking water, wastewater, and solid waste services as the City of Fresno responds to COVID-19.  Check back for regular updates as conditions change.

For additional information please call 3-1-1.

IMPORTANT INFORMATION – SEWER SYSTEMS
As toilet paper has quickly become a scare commodity, we recognize that customers may be thinking of alternatives to the bathroom staple.  It is important to remember that these alternate products do not break down the same way as toilet paper and therefore CANNOT be flushed down the toilet.  The ONLY product that can be flushed is toilet paper.  All other products – including face tissue, paper towels, “flushable” wipes, baby wipes and disinfecting wipes – must be bagged and placed in the gray cart for disposal.

State Water Resources Control Board
COVID-19 Do NOT Flush Alternate Products down Toilet – English
COVID-19 Do NOT Flush Alternate Products down Toilet – Spanish

News Articles
New York Post – Coronavirus in California: Toilet paper alternatives cause sewer problems
LA Times – Coronavirus cleaning? Don’t flush disinfectant wipes, water board warns

IMPORTANT INFORMATION – OPERATION CLEAN UP
In order to maintain essential solid waste services, the Operation Clean Up (OCU) program is SUSPENDED UNTIL FURTHER NOTICE.  All customers notified of pickup dates through March 27th will still have their waste piles picked up, but no further pickups are scheduled after that date.

Due to the uncertainty of the COVID-19 pandemic and the resulting impact on solid waste services, it is too early to anticipate a timeline for the OCU program to resume.  Customers are asked to refrain from placing any items at their curb for OCU pickup until the program resumes.

RESOURCES AND INFORMATION – DRINKING WATER
State Water Resources Control Board
COVID-19 Drinking Water Fact Sheet – English
COVID-19 Drinking Water Fact Sheet – Spanish

Environmental Protection Agency (EPA)
Coronavirus and Drinking Water and Wastewater

Centers for Disease Control (CDC)
Drinking Water, Recreational Water and Wastewater: What You Need to Know

We’re Going the Extra Mile…
To Make Life’s Essential Services More Convenient.

Every time you turn on the water, flush the toilet, dispose of garbage, recycle a soda can, or do any number of other seemingly ordinary things around your house and yard, you are using the services provided by the City of Fresno Department of Public Utilities. While these all may be services you’ve come to expect, our people are not satisfied unless they are going above and beyond the call of duty to provide the very best services for customers like you!

Fresno is a community dedicated to preserving precious natural resources through recycling, responsible treatment of wastewater, timely collection of solid waste and water conservation.

Our first priority is to deliver high-quality utility services professionally, efficiently and in an environmentally responsible manner, to ensure the health and safety of our community.

From “easy pay” billing to Operation Clean-Up to help setting your sprinkler timer, DPU is here for you. We hope you find what you’re looking for on this website. If not, please be sure to contact us.