As the Department of Public Utilities (DPU) continues to monitor the spread of Novel Coronavirus (COVID-19), we want to reassure customers that all essential drinking water, wastewater, and solid waste services are operating normally.
The City of Fresno has suspended all public-facing counters at all City facilities. Alternative service options are available for any customers who need conduct business with the City. DPU encourages customers to utilize electronic points of service and payment options, including FresGO and online bill pay, or contact us via telephone.
DPU will continue to provide reliable and safe drinking water, wastewater, and solid waste services as the City of Fresno responds to COVID-19. Check back for regular updates as conditions change.
For additional information please call 3-1-1.
IMPORTANT INFORMATION – SEWER SYSTEMS
As toilet paper has quickly become a scare commodity, we recognize that customers may be thinking of alternatives to the bathroom staple. It is important to remember that these alternate products do not break down the same way as toilet paper and therefore CANNOT be flushed down the toilet. The ONLY product that can be flushed is toilet paper. All other products – including face tissue, paper towels, “flushable” wipes, baby wipes and disinfecting wipes – must be bagged and placed in the gray cart for disposal.
State Water Resources Control Board
COVID-19 Do NOT Flush Alternate Products down Toilet – English
COVID-19 Do NOT Flush Alternate Products down Toilet – Spanish
Environmental Protection Agency (EPA)
Coronavirus and Drinking Water and Wastewater
Centers for Disease Control (CDC)
Drinking Water, Recreational Water and Wastewater: What You Need to Know