Americans with Disabilities Act (ADA)
ADA Web Accessibility Statement
The City of Fresno is committed to ensuring that its website is accessible to people with disabilities. Pages on this website are reviewed and produced to the best of our abilities to be accessible to individuals with disabilities in accordance with provisions of Section 508, the Americans with Disabilities Act, and Web Content Accessibility Guidelines 2.0, Level AA. If you would like to provide feedback on the site accessibility or to request accessible information in alternative formats you can contact:
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Fresno will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Employment: The City of Fresno does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
Effective Communication: The City of Fresno will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Modifications to Policies and Procedures: The City of Fresno will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in the City’s offices, even where pets are generally prohibited.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the City of Fresno, should contact the office of Shannon M. Mulhall, ADA Coordinator during normal business hours at (559) 621-8716 or Shannon.Mulhall@fresno.gov, preferably five working days but no later than 48 hours before the scheduled event.
The ADA does not require the City of Fresno to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
More information about the ADA can be found at the US Department of Justice website, www.ada.gov, or by calling their helpline at (800) 514-0301 (voice), (800) 514-0383 (TTY). Applicants or employees of the City of Fresno who would like to request a reasonable accommodation or have other disability-related concerns may contact Sandra Chavez Martin, Human Resource Manager, at (559) 621-6988 or Sandra.ChavezMartin@fresno.gov. Concerns or complaints that a program, service, or activity of the City of Fresno is not accessible to persons with disabilities should be directed to Shannon M. Mulhall, Americans with Disabilities Act Coordinator at (559) 621-8716 or Shannon.Mulhall@fresno.gov.
The City of Fresno will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.
Downloadable ADA Notice
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Fresno. The City of Fresno’s Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than sixty (60) calendar days after the alleged violation to:
Within fifteen (15) calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within fifteen (15) calendar days of the meeting, the ADA Coordinator or his/her designee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Fresno and offer options for substantive resolution of the complaint.
If the response by the ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within fifteen (15) calendar days after receipt of the response to the City Manager or his/her designee.
Within fifteen (15) calendar days after receipt of the appeal, the City Manager or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within fifteen (15) calendar days after the meeting, the City Manager or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the ADA Coordinator or his/her designee, appeals to the City Manager or his/her designee, and responses from these two offices will be retained by the City of Fresno for at least (3) years.
In 2016 the City of Fresno completed a comprehensive re-evaluation of its policies and programs to determine the extent to which individuals with disabilities may be restricted in their access to services and activities. The Updated ADA Self-Evaluation reestablishes the City’s commitment to the development and maintenance of policies, programs, and facilities that include all of its citizens. This will guide the planning and implementation of necessary policy and program modifications over the next years. Print or digital copies as well as alternate formats are available upon request by contacting Shannon.Mulhall@fresno.gov, (559) 621-5898 (voice), or (559) 621-8721 (tty).
In accordance with 28 C.F.R. § 35.150(d) the City of Fresno has developed Transition Plans setting forth the steps necessary to complete structural changes to facilities in order to achieve program accessibility. The City of Fresno has provided opportunities for interested persons, including individuals with disabilities or organizations representing individuals with disabilities, to participate in the development of the transition plans.
The City is committed to ongoing efforts to ensure the accessibility of all of the programs, services and activities. To that end, the City has made a commitment to review and update the Transition Plans. In 2016 the City Council adopted the updated ADA Transition Plan for the Right of Way (ROW) and the ADA Facilities Transition Plan.
Copies of these transition plans shall be made available for public inspection upon request to the ADA Coordinator. If you would like to request a copy of the current plans, please contact Shannon.Mulhall@fresno.gov, (559) 621-5898 (voice), or (559) 621-8721 (tty).
Through a partnership with the community, the City actively strives to create a civic environment that is inclusive and representative of all members of the community. Each year the City of Fresno publishes an ADA Title II Annual Report.
The purpose of this report is to puts in one location the City’s ADA Title II compliance steps. Secondly, this report highlights efforts across all departments to include people with disabilities as well as to document innovative programs, notable accessibility projects, and outreach initiatives.
This report is organized to mirror the structure of the Department of Justice’s (DOJ) Project Civic Access settlements. This is done on purpose to demonstrate the City’s awareness of the DOJ expectations for Title II entities as well as to respond quickly any inquiries that may be made about compliance with the ADA.