Information Services / About Us

ISD’s mission is to create a technology strategy that will enable the City to meet its objectives and ensures service delivery to residents.  This not only includes incorporating new technology, it also ensures that operations are running efficiently and effectively to support the City’s technology needs as most/all City functions require technology to deliver services.  

To accomplish this mission, ISD must ensure its operations are performed optimally with minimal disruption, especially during an emergency. ISD provides planning and program guidance to ensure the organization is capable of conducting its essential missions and functions under any and all threats and conditions.

The Department is responsible for enterprise technology solutions that provide information technology (IT) related services to the City of Fresno. These services assist the City and its departments to meet and manage the City’s strategic goals. ISD continues to collaborate and coordinate with outside agencies and City departments to develop operational economic efficiencies and to promote a unified regional technology vision. All regional and interoperability IT efforts are directly managed by ISD. Additionally, ISD is in charge of the IT strategy and the computer systems required to support the City’s enterprise objectives and goals.

Responsibilities

The Information Services Department (ISD) is responsible for overseeing the use of Information Technology to support the goals and initiatives of the City of Fresno. ISD will ensure effective and efficient use of existing and emerging technologies in government operations as well as deliver information while safeguarding data. The Department is responsible for essential City functions such as:

  • Fresno 3-1-1
  • Broadband and 5G
  • Internal and external voice communications (including land lines, cell phones, microwave and two-way radios).
  • Network connectivity, disk storage, security, data integrity and data backup operations.
  • Internet connectivity and security.
  • E-Mail Communications.
  • Dissemination of essential information to the City and its customers through the City’s website.
  • Procuring and maintaining City hardware and software.
  • Providing HelpDesk services for IT related issues as well as desktop and server support.
  • Enterprise IT Project Management.
  • Developing and maintenance of enterprise applications.
  • Geographical Information Services (GIS).
  • Traffic Operations Center fiber infrastructure and web operations management.

MISAC Excellence Award:


2024, 2023, 2022,
2021, 2020, 2019, 2018, 2017,
2016, 2013, 2012, 2011, 2010

MISAC President’s Award:

2021, 2020, 2019

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Goals

  • Application Infrastructure – establish and maintain an infrastructure that provides highly available and secure applications, information stores and web services.
  • Administration – increase efficiency and effectiveness of administrative tasks and financial responsibility through the implementation of technology and improved business processes.
  • Customer Service – establish and maintain partnerships with entities city-wide to create a city-wide support infrastructure for technology and telecommunications that will increase support and services to City of Fresno team members and constituents.
  • CyberSecurity – The Cybersecurity Division was created in FY 2023. Previously, it was included with the Administration Division, however, a need was identified for it to be a Division due to its complexity and importance. Cybersecurity as a function has become an essential part of every organization as it is getting increasingly difficult to protect an organization every year. The Division is responsible for the identification and protection of cyber threats, ransomware, phishing and viruses as well as ensuring that the City is following proper reporting based on laws and other regulation. The Division is also responsible for identifying and implementing systems that will ensure that the City’s systems are protected as well as developing and delivering training programs for end users to ensure that users are properly educated.
  • Telecommunications – implement and maintain a reliable and secure telecommunications infrastructure to meet and exceed current and future requirements for the City of Fresno.
  • Project Management – develop, maintain and implement projects in a cost effective, timely and efficient manner.
  • Networking Infrastructure – implement and maintain a high-speed, reliable and secure networking infrastructure that meets or exceeds the current and future requirements for the City of Fresno’s operations.
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Director’s Corner

Information Services Department Director
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Geographic Information System (GIS)

Main support resource for City’s Geographic Information Systems users.
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Cybersecurity Tips

In an effort to help fight back, the City of Fresno would like to provide some tips
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Divisions

Responsibilities and services provided by the ISD Department
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Service Level Agreement

ISD provides service and support

 
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Enterprise Catalog (SB272)

Collects, exchanges, and analyzes information that the agency uses
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Strategic Plan

ISD Strategic Plan and Project List