FAX: Fresno Area Express

Plans, Reports, & Notices

Planning: Plans, Reports, & Notices

Public Comment Period on Title VI Program

FAX’s draft 2022 Title VI Program Update was available for public review from July 22 to August 19, 2022. The Title VI Program explains FAX’s commitment to Non-Discrimination. The draft Program is posted below, and is currently being updated based on comments and feedback. 

Draft 2022 Title VI Report
Draft 2022 Title VI Report – Appendices

The final 2022 Title VI Program will be presented to the Fresno City Council on October 13, 2022 and will be posted to this web site once available.


Earlier this year, FAX held a series of workshops and public outreach events to solicit input on topics that should be included in the draft Title VI Program as well as feedback on proposed service changes. The text below provides the information listed on the FAX web site this past Spring about that public outreach effort.

Content posted in April 2022:

FAX Proposed Service Changes and Title VI Workshops 

Come to FAX workshops to learn more about proposed service changes along Routes 3, 20, and 45, and our Title VI Program. We want to hear from you! 

FAX is proposing a route extension on the western end of Route 45 to serve either Justin Garza High School or additional areas closer to Central High East, as well as frequency enhancements for three routes (Routes 3, 20, and 45). In addition, every three years, FAX updates its Title VI Program to make the public aware of their rights under Title VI (including how to file a complaint), conduct an analysis of the demographic make-up of its service area, and detail the actions it has taken and/or will take to prevent discrimination. We want to hear input on these proposed changes and on our Title VI Program. Please join us at one of the following in-person or virtual workshops and/or bus stop meetings. You can also send us your comments at faxoutreach@fresno.gov by May 31, 2022. 

Workshop Dates and Locations 

·                  Monday, May 9, 2022, 5:30 p.m. in the Library at Central High East, 3535 N. Cornelia Avenue 

·                  Tuesday, May 10, 2022, 2 p.m. at the Pinedale Community Center, 7170 N. San Pablo 

·                  Tuesday, May 10, 2022, 4 p.m. at the Ted C. Wills Community Center, 770 N. San Pablo 

·                  Tuesday, May 10, 2022, 6 p.m. at the Maxie L. Parks Community Center, 1802 E. California Avenue 

·                  Tuesday, May 17, 2022, 5:30 p.m. via a Virtual Workshop at https://zoom.us/j/4698667541 or by calling 1-699-900-9228, Meeting ID: 469 866 7541

Bus Stop Meeting Dates and Locations 

·        Thursday, May 19, 2022, 1 p.m. at Courthouse Park Downtown Transit Center, between A and B Shelters (Routes 1, 22, 26, 28, 32, and 34) 

·        Thursday, May 19, 2022, 3 p.m. at Cedar and Herndon (Routes 3 and 38) 

·        Monday, May 23, 2022, 3 p.m. at Shaw and Brawley (Routes 9, 12, and 20) 

·        Tuesday, May 24, 2022, 1 p.m. at Manchester Transit Center (Routes 1,28, 42) 

·        Tuesday, May 24, 2022, 3 p.m. at Cedar and Clinton (Routes 38 and 39) 

·        Thursday, May 26, 2022, 1 p.m. at Kings Canyon-Clovis BRT Station (Routes 1 and 22) 

·        Thursday, May 26, 2022, 3 p.m. at Shaw and Blackstone (Routes 1 and 9) 

Proposed Service Changes   

Here is an image of the proposed service changes. You can access this map here 

What is Title VI? 

The Civil Rights Act of 1964 prohibits discrimination based on race, color, or national origin by any program that receives funding from the Federal government. As a recipient of Federal funding, the City of Fresno (including both Fresno Area Express (FAX) and Handy Ride) is required to implement a Title VI Plan in order to ensure its transit and paratransit programs do not discriminate (intentionally or unintentionally) based on the color of a person’s skin, race or ethnicity, or country of origin.  

How does Title VI benefit FAX and its customers?   

While FAX strives to be non-discriminatory under all circumstances, Title VI spells out specific actions that are considered discriminatory when they are based on an individual’s race, color, or national origin. Some examples of prohibited actions include:  

·        Using race or English-language proficiency as criteria for eligibility for specific transit or paratransit programs.  

·        Not allowing someone who cannot speak English well to use FAX services because they cannot communicate in English.  

·        Not providing service information in a language that is spoken by a significant population within the service area.  

·        Assigning older buses or other equipment to predominately minority areas for chiefly demographic reasons.  

Why should I be interested in the 2022 FAX Title VI Report? 

Every three years, FAX prepares a Title VI report to make the public aware of their rights under Title VI, conduct an analysis of the demographic make-up of its service area, and detail the actions it has taken and/or will take to prevent discrimination. It also includes an equity analysis undertaken for fare changes, major service changes, and the construction of new transit facilities. A “Four-Factor Analysis” looks at the number and percentage of people who speak a particular language and do not speak English well, how frequently they interact with FAX, the importance of FAX’s services to them, and the resources available to FAX to determine what language assistance measures are appropriate to address the needs of the community.  

2022 Title VI Findings  

In 2022, the demographic analysis of the FAX service area confirmed that Spanish is the most common language among residents who do not speak English well and is also the language most frequently encountered by FAX drivers and customer service representatives. Therefore, FAX is required to provide vital documents (which include service information, Handy Ride information, Reduced-Fare applications, and notifications) in Spanish. While many other languages are spoken in the Fresno area, they do not meet the criteria for translation of vital documents. However, FAX continues to take measures to provide assistance to speakers of other languages. These include bilingual employees (who currently speak Spanish, Hmong, Punjabi, and Cambodian), offering a Google Translate feature for the FAX website, using a Language Identification card to identify what language an individual is speaking, and providing interpretation upon request at public meetings. FAX also strives to present information using simple formatting, wording, and graphics to make information more accessible to people who may have difficulty speaking English.   

Do you have other questions about Title VI or about FAX transit or paratransit services?  

Ask one of the workshop staff or call (559) 621-7433. We welcome your feedback and questions! 

ADA Access and Translation Assistance 

All meeting rooms and restrooms are ADA accessible. Contact Jeff Long at 559-621-1436 or jeff.long@fresno.gov at least 72 hours prior to the workshop to request auxiliary aids or translation services.  

Fax ADA Transition Plan

In 1990, the federal government adopted the Americans with Disabilities Act (ADA). This legislation required every state and local government to either:

  • Demonstrate that their facilities that provide space for programs, services, and activities were fully compliant with existing federal and state access requirements, or
  • Develop a plan to address barriers to access by preparing an ADA Self-evaluation and Transition Plan for physical facilities and the policies or practices that require revisions.

In 2019, the Fresno City Council approved the FAX ADA Transition Plan, which identifies remediation of barriers to access for people with disabilities, and an Implementation Schedule. The plan is intended to ensure that FAX remains in compliance with the ADA by scheduling the remediation of barriers to access over time until a point at which remediation is completed. Future updates will provide an updated schedule for remediation.

Public outreach was conducted in 2019. Here is a presentation of the draft plan at virtual meetings. Here is the written transcript of the presentation at the DAC Transportation Subcommittee, and the Audio and Visual Transcript.

If you have any questions about the FAX ADA Transition Plan or the Implementation Schedule, please call 559-621-RIDE (7433) or e-mail FaxOutreach@fresno.gov.

FAX Disadvantaged Business Enterprise (DBE) FY21 Triennial Goal Setting

Please provide feedback on the proposed triennial DBE goal before July 21, 2021.

FY21 DBE Overall Goal Public Presentation

FAX – Notice of Funding Availability (NOFA)

None at this time.

Title VI of the Civil Rights Act of 1964: Ensuring Equal Access to FAX Services

Title VI states “No person in the United States of America shall, on the ground of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”

Fresno Area Express is committed to ensuring that no individual or organization is excluded from participation in, denied the benefits of its programs, activities or services, or subjected to discrimination on the basis of race, color, or national origin as afforded to them by Title VI of the Civil Rights Act of 1964, as amended. For more information please contact the Complaint Coordinator at 621-RIDE.

Route Changes – Southwest Fresno

New Transit Route in Southwest Fresno and to the North Pointe Business Park Coming Soon 

FAX has received several grants to implement three years of bus service in Southwest Fresno connecting the Courthouse Park Transit Center in downtown Fresno to the North Pointe Business Park, where Amazon, Ulta, the IRS, and other businesses are located. If the route alignment can be finalized by the end of August, service could be deployed as early as spring/summer 2023. 

Two In-Person Workshops and one Virtual Workshop, were held to receive public input as follows:

Thursday, August 11, 2022, 5:30 p.m.
at Legacy Commons, 2255 S. Plumas Avenue 

Wednesday, August 17, 2022, 5 p.m.,
Virtual Workshop hosted via ZOOM

Saturday, August 20, 2022, 12 noon,
Maxie L. Parks Community Center,
1802 E. California Avenue

Regional Transportation Plan

The Regional Transportation Plan (RTP) is a long-term blueprint of a region’s transportation system.  RTPs are usually conducted every five years and plans for thirty years into the future.

Responsibility for the development of the RTP for Fresno County is assigned to the Fresno Council of Governments (COG), the Regional Transportation Planning Agency (RTPA) for Fresno County.

Fresno COG’s 2022 Regional Transportation Plan charts the 25-year course of transportation looking at such things as public transit, greenhouse gas emission reductions and mobility.  Fresno Area Express (FAX) along with many other transportation stakeholders were seated at the table to develop the 2022 Fresno County Regional Transportation Plan.

Read Fresno COG’s 2022 Regional Transportation Plan

Long-Range Transit Plan

Also developed by Fresno COG, the Fresno County Regional Long-Range Transit Plan (LRTP) will guide transit and multimodal investments and services in the Fresno region through the year 2050.  It builds upon the Fresno COG’s 2018 Regional Transportation Plan and prior transit planning studies and will inform the 2022 RTP.  More importantly, the LRTP will integrate appropriate and effective public transportation planning and projects into the fabric of the region’s overall circulation networks and systems.

The LRTP will:

  • Integrate the efforts, projects, and future operations of the major transit providers serving Fresno County through the year 2050.
  • Identify a preferred long-range vision for Fresno County’s public transit system
  • Provide guidance for future investments, projects, and programs to enhance transit service
  • Identify transit projects and alternatives that consider and improve sustainability, preservation, mobility, safety, innovation, economy, health and equity
  • Integration of regional bicycle and pedestrian planning with public transit plans and projects.

Draft Final Fresno County Regional Long-Range Transit Plan

2022 FAX and Handy Ride Passenger Satisfaction Survey Results

Every couple of years, FAX conducts statistically reliable customer opinion and satisfaction surveys among passengers of the system. The purpose of the surveys is to provide information and opinions concerning customer satisfaction and travel behavior regarding the FAX system and to compare the results of these 2022 surveys with results from prior studies, particularly the more recent 2018, 2011, and 2014 FAX surveys. In addition, this year, the survey includes changes that may be related to ridership effects of the COVID pandemic.

Infographic of Fixed Route Survey Results
Infografía de Resultados de Ruta Fija-Español

Infographic of Fixed Route Survey Results-Accessible
Infografía de Resultados de Ruta Fija-Español-Accessible

Summary of Fixed Route and Handy Ride Survey Results
Resumen de Resultados – Ruta Fija y Handy Ride-Español

2022 FAX Fixed Route Customer Satisfaction Survey Report – Full Report
2022 Handy Ride Customer Satisfaction Survey Report – Full Report

Short Range Transit Plan for the Urbanized Area (SRTP)

The Short-Range Transit Plan (SRTP) is the biennial update to the operating plan and the capital program for Fresno Area Express (FAX) and Clovis Transit.

Fresno Area Express Fare-Equity Analysis Assessment

As a follow-up to the recently completed FAX Fixed Route Restructuring Plan, we are pleased to announce the second part of the project, the FAX Fare Equity Analysis project.

A Fare Equity analysis is an assessment conducted by a transit provider, in this case, FAX to determine whether fare changes, including fare media types, increase or decrease fares, will result in a disparate impact upon Title VI-protected populations.

Such an analysis is required by the Federal Government for transit agencies receiving federal funding that are wanting to implement smart card technologies.

A smart card is a reusable card that is embedded with a “chip” that can be recharged with rides online, at the Ticket Vending Machine  (TVM).  Eventually, smart cards will be able to be recharged online as this functionality is forthcoming in a future release.

Cash and tokens will continue to be accepted at bus fare boxes and there are no plans to replace disposable fare media or passes in use today.

Complete the FAX Fare Equity Survey in English or Spanish
Print Copy of the FAX Fare Equity Survey in English or Spanish
FAX Fare Equity Bus Poster
FAX Fare Equity Fact Sheet
FAX Smart Card Title VI Fare Equity Report

Fresno Area Express Fixed-Route System Restructure Study

Building upon the findings from the Fresno Clovis Metropolitan Area (FCMA) Public Transportation Strategic Service Evaluation Project from 2014, Fresno Area Express is considering implementing a significant number of service improvements developed during the FCMA effort.

The FAX Fixed-Route System Restructure Study took the initiatives from the FCMA before several large groups of transit stakeholders for their feedback and recommendations. The resulting findings are analyzed within the context of Federal Transit Administration (FTA) Title VI Requirements and Guidelines to produce a series of recommendations to improve service levels of the FAX fixed-route transit system.

The recommendations are slated to be introduced into the FAX fixed-route transit system in the coming months.

FAX Fixed-Route System Restructure Study – Final Draft Report
FAX Route Restructuring – Public Presentation and Workshop on 7/25/2018
FAX Title VI Service Equity Analysis

Federal Procurement Contract Clauses

As a recipient of Federal funds, the Department of Transportation-Fresno Area Express (FAX) must comply with Federal statutes and regulations applicable to all third-party contracts. The contract clauses provided are a Federal requirement for all procurements made using Federal funds and must be adhered to by contractors providing materials and supplies between $3,500 and $135,000.

Carts and Cargo Policy


Pursuant to California Code of Regulations, Title 13, Section 1216(c):

“Drivers and motor carriers shall not permit any greater quantity of freight, express, or baggage in vehicles than can be safely and conveniently carried without causing discomfort or unreasonable annoyance to passengers. In no event shall aisles, doors, steps, or emergency exits be blocked.”

As defined in this policy, cargo includes carts, strollers, packages, and other carrying devices including but not limited to:

  • Foldable shopping carts
  • Collapsible utility carts
  • Foldable carry-all crates
  • Luggage
  • Recyclables
  • Pets in carriers
  • Duffle bags
  • Boxes
  • Groceries

Cargo does not include:

    • Wheelchairs, which are regulated by the Americans with Disabilities Act when used as mobility aids (i.e., a person must be able to sit in their wheelchair).  (Note:  If a person cannot sit in their wheelchair due to cargo, the wheelchair must be properly secured, and the cargo must abide by the restrictions listed in this policy.)


A.        Passengers are limited to what they can carry in a single trip without assistance from other people.  Loads that require multiple trips or multiple people (loading or management) are prohibited.

B.        Drivers will be allowed to determine whether or not a passenger’s carry-on items are in compliance with the Department’s policy and will be expected to enforce it.

C.        Passengers must stay with their carts, strollers, or cargo during the entire trip and hold onto their belongings firmly, so they do not become projectiles in the event of an accident or a hard stop.

D.        Items will be limited in size to what passengers can reasonably carry on their laps when seated and/or stowed safely under or in front of their seats.

E.        Cargo that is wet, leaking, or hazardous will not be allowed on the bus under any circumstances.

F.        Baby carriages, strollers, and empty carts should be folded prior to boarding. Walkers and rollators in use should be properly folded and stored so as not to impede the free movement of passengers or the driver in the aisle, doors, step wells, or emergency exits, and must not present a potential hazard or danger to passengers. The wheel well may not be used for storage.

G.        If a grocery cart with packages cannot be folded, then it must be placed on the bus so that it does not impede the free movement of passengers or the driver in the aisle, doors, step wells, or emergency exits, and it must not present a potential hazard or danger to passengers.  Carts and cargo which could be hazardous if they become projectiles in the event of an accident or hard stop are not allowed.

H.        Carts, strollers, or other utility devices will not be allowed if they:

  • Cannot easily/quickly negotiate vehicle door entrances and turns for any reason.
  • Contain loads that exceed the capacity of the carrying device.
  • Include items that are wet, leaking, or considered hazardous for any reason.

Download the FAX Carts and Cargo Public Notice.

For more information, please call FAX at (559) 621-7433

Transit Productivity Report

The productivity evaluation is conducted annually to assess the progress of transit operators who receive Transportation Development Act (TDA) funds and to recommend potential productivity improvements.  The California Public Utilities Code 99244 requires that “Each transportation planning agency shall annually identify, analyze, and recommend potential productivity improvements which could lower the operating costs of those operators who operate at least 50% of their vehicle service miles within the area under its jurisdiction.

The FY 2021 Productivity Evaluation covers the period of July 1, 2020 through June 30, 2021 and assesses the following agencies:

  1. Fresno Area Express (FAX) and Handy Ride
  2. Clovis Stageline and Roundup
  3. Fresno County Rural Transit Agency (FCRTA)
  4. Consolidated Transportation Services Agencies (CTSA) for the Metropolitan and Rural Areas