FAX: Fresno Area Express

Plans, Reports, & Notices

Plans, Reports, & Notices

Title VI of the Civil Rights Act of 1964: Ensuring Equal Access to FAX Services

Title VI states “No person in the United States of America shall, on the ground of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”

Fresno Area Express is committed to ensuring that no individual or organization is excluded from participation in, denied the benefits of its programs, activities or services, or subjected to discrimination on the basis of race, color, or national origin as afforded to them by Title VI of the Civil Rights Act of 1964, as amended. For more information please contact the Complaint Coordinator at 621-RIDE.

Regional Transportation Plan

The Regional Transportation Plan (RTP) is a long-term blueprint of a region’s transportation system, in this case, Fresno County.  RTPs are usually conducted every five years and plans for thirty years into the future.

Responsibility for the development of the RTP for Fresno County is assigned to the Fresno Council of Governments (COG), the Regional Transportation Planning Agency (RTPA) for Fresno County.

Fresno COG’s 2018 Regional Transportation Plan charts the 25-year course of transportation to 2042 looking at such things as public transit, greenhouse gas emission reductions and mobility.  Fresno Area Express (FAX) along with many other transportation stakeholders were seated at the table to develop the 2018-2042 Fresno County Regional Transportation Plan.

Watch the video about Fresno COG’s 2018 Regional Transportation Plan

Read Fresno COG’s 2018 Regional Transportation Plan

Long-Range Transit Plan

Also developed by Fresno COG, the Fresno County Regional Long-Range Transit Plan (LRTP) will guide transit and multimodal investments and services in the Fresno region through the year 2050.  It builds upon the Fresno COG’s 2018 Regional Transportation Plan and prior transit planning studies and will inform the 2022 RTP.  More importantly, the LRTP will integrate appropriate and effective public transportation planning and projects into the fabric of the region’s overall circulation networks and systems.

The LRTP will:

  • Integrate the efforts, projects, and future operations of the major transit providers serving Fresno County through the year 2050.
  • Identify a preferred long-range vision for Fresno County’s public transit system
  • Provide guidance for future investments, projects, and programs to enhance transit service
  • Identify transit projects and alternatives that consider and improve sustainability, preservation, mobility, safety, innovation, economy, health and equity
  • Integration of regional bicycle and pedestrian planning with public transit plans and projects.

Draft Final Fresno County Regional Long-Range Transit Plan

2018 FAX and Handy Ride Customer Satisfaction Survey Result

Every couple of years, FAX conducts a statistically reliable customer opinion and satisfaction survey among customers of the system.  The purpose of the survey is to provide current information and opinions concerning customer satisfaction and travel behavior regarding the FAX system and to compare the results of this 2018 study with results from prior studies, particularly the more recent 2011 and 2014 FAX customer satisfaction studies.

2018 FAX Customer Satisfaction Survey – SUMMARY

2018 Handy Ride Customer Satisfaction Survey – SUMMARY

2018 FAX Customer Satisfaction Survey

2018 Handy Ride Customer Satisfaction Survey

Short Range Transit Plan for the Urbanized Area (SRTP)

The Short-Range Transit Plan (SRTP), is the biennial update to the operating plan and the capital program for Fresno Area Express (FAX) and Clovis Transit.

Fresno Area Express Fare-Equity Analysis Assessment

As a follow-up to the recently completed FAX Fixed Route Restructuring Plan, we are pleased to announce the second part of the project, the FAX Fare Equity Analysis project.

A Fare Equity analysis is an assessment conducted by a transit provider, in this case, FAX to determine whether fare changes, including fare media types, increase or decrease fares, will result in a disparate impact upon Title VI-protected populations.

Such an analysis is required by the Federal Government for transit agencies receiving federal funding that are wanting to implement smart card technologies.

A smart card is a reusable card that is embedded with a “chip” that can be recharged with rides online, at the Ticket Vending Machine  (TVM).  Eventually, smart cards will be able to be recharged online as this functionality is forthcoming in a future release.

Cash and tokens will continue to be accepted at bus fare boxes and there are no plans to replace disposable fare media or passes in use today.

Complete the FAX Fare Equity Survey in English or Spanish
Print Copy of the FAX Fare Equity Survey in English or Spanish
FAX Fare Equity Bus Poster
FAX Fare Equity Fact Sheet
FAX Smart Card Title VI Fare Equity Report

Fresno Area Express Fixed-Route System Restructure Study

Building upon the findings from the Fresno Clovis Metropolitan Area (FCMA) Public Transportation Strategic Service Evaluation Project from 2014, Fresno Area Express is considering implementing a significant number of service improvements developed during the FCMA effort.

The FAX Fixed-Route System Restructure Study took the initiatives from the FCMA before several large groups of transit stakeholders for their feedback and recommendations. The resulting findings are analyzed within the context of Federal Transit Administration (FTA) Title VI Requirements and Guidelines to produce a series of recommendations to improve service levels of the FAX fixed-route transit system.

The recommendations are slated to be introduced into the FAX fixed-route transit system in the coming months.

FAX Fixed-Route System Restructure Study – Final Draft Report
FAX Route Restructuring – Public Presentation and Workshop on 7/25/2018
FAX Title VI Service Equity Analysis

Federal Procurement Contract Clauses

As a recipient of Federal funds, the Department of Transportation-Fresno Area Express (FAX) must comply with Federal statutes and regulations applicable to all third-party contracts. The contract clauses provided are a Federal requirement for all procurements made using Federal funds and must be adhered to by contractors providing materials and supplies between $3,500 and $135,000.