FAX: Fresno Area Express

Plans, Reports, & Notices

Active Plans, Reports, & Notices

2018 FAX and Handy Ride Customer Satisfaction Survey Result
Every couple of years, FAX conducts a statistically reliable customer opinion and satisfaction survey among customers of the system.  The purpose of the survey is to provide current information and opinions concerning customer satisfaction and travel behavior regarding the FAX system and to compare the results of this 2018 study with results from prior studies, particularly the more recent 2011 and 2014 FAX customer satisfaction studies.

2018 FAX Customer Satisfaction Survey – SUMMARY

2018 Handy Ride Customer Satisfaction Survey – SUMMARY

2018 FAX Customer Satisfaction Survey – ABBREVIATED

2018 Handy Ride Customer Satisfaction Survey – ABBREVIATED

Fresno Area Express Fare-Equity Analysis Assessment
As a follow-up to the recently completed FAX Fixed Route Restructuring Plan, we are pleased to announce the second part of the project, the FAX Fare Equity Analysis project.

A Fare Equity analysis is an assessment conducted by a transit provider, in this case, FAX to determine whether fare changes, including fare media types, increase or decrease fares, will result in a disparate impact upon Title VI-protected populations.

Such an analysis is required by the Federal Government for transit agencies receiving federal funding that are wanting to implement smart card technologies.

A smart card is a reusable card that is embedded with a “chip” that can be recharged with rides online, at the Ticket Vending Machine  (TVM).  Eventually, smart cards will be able to be recharged online as this functionality is forthcoming in a future release.

Cash and tokens will continue to be accepted at bus fare boxes and there are no plans to replace disposable fare media or passes in use today.

Complete the FAX Fare Equity Survey in English or Spanish
Print Copy of the FAX Fare Equity Survey in English or Spanish
FAX Fare Equity Bus Poster
FAX Fare Equity Fact Sheet

Fresno Area Express Fixed-Route System Restructure Study
Building upon the findings from the Fresno Clovis Metropolitan Area (FCMA) Public Transportation Strategic Service Evaluation Project from 2014, Fresno Area Express is considering implementing a significant number of service improvements developed during the FCMA effort.

The FAX Fixed-Route System Restructure Study took the initiatives from the FCMA before several large groups of transit stakeholders for their feedback and recommendations. The resulting findings are analyzed within the context of Federal Transit Administration (FTA) Title VI Requirements and Guidelines to produce a series of recommendations to improve service levels of the FAX fixed-route transit system.

The recommendations are slated to be introduced into the FAX fixed-route transit system in the coming months.

FAX Fixed-Route System Restructure Study – Final Draft Report
FAX Route Restructuring – Public Presentation and Workshop on 7/25/2018

Fresno County Public Transportation GAP Analysis and Service Coordination Plan (GAP Analysis)
The GAP Analysis is to qualitatively and quantitatively define where mobility gaps exist between public transportation and human service agency transportation and to develop specific strategies to address the existing mobility gaps.

Short Range Transportation Plan for Urbanized Area (SRTP)
The Short-Range Transit Plan (SRTP), is the biennial update to the operating plan and the capital program for Fresno Area Express (FAX) and Clovis Transit.

Title VI of the Civil Rights Act of 1964: Ensuring Equal Access to FAX Services
Title VI states “No person in the United States of America shall, on the ground of race, color or national origin, be excluded from, participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”

Fresno Area Express is committed to ensuring that no individual or organization is excluded from participation in, denied the benefits of its programs, activities or services, or subject to discrimination on the basis of race, color, or national origin as afforded to them by Title VI of the Civil Rights Act of 1964, as amended. For more information please contact the Complaint Coordinator at 621-RIDE.

Federal Procurement Contract Clauses
As a recipient of Federal funds, the Department of Transportation-Fresno Area Express (FAX) must comply with Federal statutes and regulations applicable to all third-party contracts. The contract clauses provided are a Federal requirement for all procurements made using Federal funds and must be adhered to by contractors providing materials and supplies between $3,500 and $135,000.

Historic Plans, Reports, & Notices

Downtown Transportation Infrastructure Study (DTIS)
The Downtown Transportation & Infrastructure Study (DTIS) addresses a wide range of transportation issues related to automobile circulation and parking, integration of bus and other types of transit, freight, passenger and high speed rail, pedestrian facilities and traffic calming, bicycle circulation and wayfinding.

Regional Agency Study Final Report
The study has analyzed the current transit systems in Fresno County, and explored the opportunities and challenges of coordinating transit services in the county and in the longer-term to move toward a consolidated regional agency.

Public Transportation Infrastructure Study (PTIS)
The Public Transportation Infrastructure Study (PTIS) is exploring how people travel in Fresno County, so that by 2050 there will be more opportunities to travel by bus, by bike or by foot.