Department of Transportation

Handy Ride

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Handy Ride

Paratransit Accommodations

FAX Handy Ride is a service designed to meet the transportation needs of eligible persons with disabilities who cannot functionally use the FAX City bus system.

The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit service to eligible persons with disabilities which is comparable to the City bus service. Handy Ride is a shared ride, curb-to-curb service, provided from any origin to any destination throughout the service area for any trip purpose. Handy Ride operates during the same hours and days as the FAX City bus system.

If you believe you have a disability that prevents you from using a FAX fixed route bus, please call (559) 621-RIDE (7433) for more information about Handy Ride service, and to receive an application.

Service Area
The area boundaries are generally Copper Avenue to the north, east to Willow Avenue, south to Ashlan Avenue, east to Temperance Avenue, south to Central Avenue, west to Polk Avenue, north to the Fresno County line, and east to Copper Avenue.

Service Days and Hours
5:30 a.m.–11:00 p.m.

6:30 a.m.–7:00 p.m.

Reservation Hours
7 days a week
8:00 a.m.–5:00 p.m.

Scheduled Pick-Up: Latest Time Available
Monday–Friday: 11:30 p.m.
Saturday–Sunday: 7:00 p.m.

Will-Call Pick-Up: Latest Time to Call
Monday–Friday: 11:00 p.m.
Saturday–Sunday: 6:00 p.m.

Telephone Number:
(559) 621-5770 (Voice)
California Relay 711

Handy Ride Information Telephone Number:
(559) 621-7433 (Voice)
California Relay 711

Special Rider Status

Special Rider is for persons with disabilities that are able to use Fresno Area Express fixed-route buses.

Automatic Approval
Persons that have one of the following proofs of disability will automatically qualify for Special Rider. A California photo identification card or driver’s license is required.

  • Medicare Identification Card (white card with red and blue stripes)
  • Department of Motor Vehicles (DMV) Disabled Person Placard Registration
  • Social Security Disability Insurance (SSI/SSDI) Award Letter

Special Education Program Students
If the rider is a student in an Elementary, Junior/Middle or Senior High School and are currently enrolled full time in a Special Education Program, please have the School Psychologist or Special Education Coordinator of his/her school complete the Special Education Program Form.

Mail the completed form to:
Fresno Area Express
          2223 “G” Street
          Fresno CA 93706

If the customer has the necessary automatic approval qualifications, the customer will receive a free FAX Special Rider ID card. Please note, the cost for a duplicate ID card is $3, and a California photo ID card or Driver’s License is required.

Bus Boarding Assistance
Handy Ride Bus

More About Boarding the Bus
The Driver Will:

  • Assist with lifting a folding seat, and locating the securement equipment.
  • Use hooks and/or tethers to properly secure the mobility device frame to the bus.
  • If performed by the passenger or personal care attendant, ensure that the mobility device has been properly secured.
  • Recommend that the mobility device brake is set and, if powered, that the power is turned off.
  • Offer and assist with the use of optional adjustable lap/shoulder belt.
  • Verify that all mobility devices are secured while the bus is in motion.
  • Release the securement equipment from the mobility device and assist the passenger to exit the bus.
Mobile Device Policy
  • FAX requires all mobility devices be secured to the floor of FAX buses during transportation.
  • According to Americans with Disabilities Act (ADA) regulations, passengers who refuse to allow their mobility device to be secured may be denied transportation.
  • FAX will not deny transportation to a mobility device user if the device cannot be secured by the bus securement system.
  • FAX recommends, but does not require, that mobility device users utilize lap and/or shoulder belts available on all buses.
  • All FAX buses accommodate mobility devices up to 30 inches wide and 48 inches long measured two inches above the ground that do not weigh more than 600 pounds when occupied.
  • For the safety of passengers using three-wheeled scooters, most manufactures strongly encourage, but do not require, transferring to a regular bus seat whenever possible. Should a scooter passenger transfer to a bus seat, the scooter would be secured in the securement area unoccupied.
Mobility Device Assistance

FAX passengers with mobility devices may schedule an appointment with a trained FAX representative who will:

  • Examine your mobility device and determine the four best points for securement aboard FAX buses
  • Affix colored tape to the best locations on your mobility device for attaching bus securement equipment.
  • Install free tether straps when there is no adequate location on your mobility device frame for the attachment of bus securement equipment.

What Are the Benefits?

  • Pre-marking mobility devices will help bus drivers (or personal care attendants) quickly identify the best locations to attach FAX bus securement equipment.
  • The securement process will be more streamlined for passengers and bus drivers.

To Participate in the Program:
Call (559) 621-RIDE (7433) for information about scheduling a free Mobility Device Marking & Tethering Strap Program appointment.

FAX has a FREE voluntary Mobility Device Marking & Tethering Strap Program. This program was designed to ensure that best efforts are made to properly secure mobility devices* used by passengers traveling on FAX buses.

*Mobility devices are categorized as manual wheelchairs, power wheelchairs, and three or four wheeled scooters designed and sold for people with disabilities.

Mobility Device Program