Department of Transportation

Fixed Route and Handy Ride Accessibility

Fixed Route and Handy Ride Accessibility

All FAX buses have lifts or ramps for easy access by passengers who use mobility devices, or have difficulty climbing stairs.

Assistance with boarding or exiting, wheelchair securement, lifts and fare payment is available from bus drivers when necessary or upon request.

Accessibility Logo

More About Boarding the Bus:
The Driver Will

  • Assist with lifting a folding seat, and locating the securement equipment.
  • Use hooks and/or tethers to properly secure the mobility device frame to the bus.
  • If performed by the passenger or personal care attendant, ensure that the mobility device has been properly secured.
  • Recommend that the mobility device brake is set and, if powered, that the power is turned off.
  • Offer and assist with the use of optional adjustable lap/shoulder belt.
  • Verify that all mobility devices are secured while the bus is in motion.
  • Release the securement equipment from the mobility device and assist the passenger to exit the bus.

FAX has a FREE voluntary Mobility Device Marking & Tethering Strap Program. This program was designed to ensure that best efforts are made to properly secure mobility devices* used by passengers traveling on FAX buses.

*Mobility devices are categorized as manual wheelchairs, power wheelchairs, and three or four wheeled scooters designed and sold for people with disabilities.

FAX Policy on Reasonable Modification/Accommodations for Individuals with Disabilities

Policy on Reasonable Modification/Accommodations for Individuals with Disabilities

It is FAX’s policy to make reasonable modifications to its policies, practices, or procedures when requested to do so by individuals with disabilities when such accommodations are necessary to avoid discrimination on the basis of disability. The effective date of this policy is July 13, 2015.

Requests for accommodations will be considered on a case-by-case basis and may be denied on one or more of the following grounds:

  • Granting the request would fundamentally alter the nature of Fresno Area Express’s service, programs, or activities;
  • Granting the request could create a direct threat to the health or safety of the requestor or others;
  • Granting the request would create an undue financial or administrative burden for the Agency; or
  • Without such modification, the individual with a disability is otherwise able to fully use Fresno Area Express’s services, programs, or activities for their intended purpose.

In determining whether to grant a requested modification, Fresno Area Express will be guided by the provisions of United States Department of Transportation at 49 CFR Appendix E to Part 37.169.

FAX Advance Reasonable Accommodation Request Form

Process for Requesting Modifications/Accommodations for Individuals with Disabilities

Requests for modifications of Fresno Area Express’s policies, practices, or procedures to accommodate an individual with a disability may be made either in advance or at the time of the transportation service.  Fresno Area Express is best able to address and accommodate a request when customers make their requests for modifications in advance.  The process for making a request is as follows:

Advance Requests:

  • When making a request, please thoroughly describe what is needed in order for you to use the service, and why this assistance is necessary.
  • Whenever feasible, a request for modification to Fresno Area Express’s service should be made within 30 calendar days before Fresno Area Express is expected to provide the service.  Fresno Area Express will review your request, and will make every effort to communicate in advance whether or not the requested modification can be made.
  • If the modification is not made, Fresno Area Express will provide the reason for the denial of the request. Requests may  be denied on one or more of the following grounds:
    • Granting the request would fundamentally alter the nature of Fresno Area Express, programs, or activities;
    • Granting the request could create a direct threat to the health or safety of the requestor or others;
    • Granting the request would create an undue financial or administrative burden for the Agency; or
    • Without such modification, the individual with a disability is otherwise able to fully use Fresno Area Express’s services, programs, or activities for their intended purpose.

Requests may be made through the following means:

  • Contact the Reasonable Modification/Accommodation Coordinator at (559) 621-5785 who will complete the Advance Reasonable Modification request form on the requestor’s behalf.
  • Download the Advance Reasonable Modification Request form at www.fresno.gov/FAX and mail attention to: Reasonable Modification/Accommodation Coordinator 2223 G St., Fresno, Ca. 93706.
  • If you are a Handy Ride customer call reservations at (559) 621-5770 and make a request.

Same Day Requests:

  • When a request for modification cannot practicably be made and determined in advance, you may make a request on the same day, at the time of, or during service.
    • You should make your request to the operator of your bus.
    • Please describe in detail what accommodation you require and why it is necessary in order to use the service.
  • Bus Operators may grant a request if such request is reasonable and meets the requirements of the Agency’s policy.
  • If a Bus Operator is unsure if the request can be granted or declined, she/he is required to consult with the dispatch center.
  • Requests may be denied on the following grounds:
    • Granting the request would fundamentally alter the nature of Fresno Area Express’s, programs, or activities;
    • Granting the request could create a direct threat to the health or safety of the requestor or others;
    • Without such modification, the individual with a disability is otherwise able to fully use Fresno Area Express’s services, programs, or activities for their intended purpose.
  • Bus Operator availability may be very limited when providing service and if the request would require extended consideration, we may not be able to grant your request immediately, and you may be encouraged to submit a written request for further consideration in future trips.
  • Fresno Area Express’s ability to grant the requested modifications may vary by route, day of travel, time of day, or other circumstances.  For example, while a request may be able to be granted in one instance, that same request may be denied in another instance if granting the request would fundamentally alter the nature of the service or create a safety  threat, or if the request is not a functional necessity.
  • In the case of a denial of a request, Fresno Area Express will take, to the maximum extent possible and in compliance with its policies, any other appropriate actions to ensure you receive service.

Designated employee for compliance:  Fresno Area Express has designated the Para Transit Specialist, as the Reasonable Modification/Accommodation Coordinator who is responsible for ensuring compliance of this policy and for administering the prompt and equitable resolution of any related complaints. Contact information is as follows: Reasonable Modification/Accommodation Coordinator (559) 621-5785 or by letter to the Reasonable Modification/Accommodation Coordinator 2223 G St., Fresno, Ca. 93706.

Complaint Process and Contact Information:  Complaints regarding the administration of or compliance with this policy shall be made in writing or by completing and returning the complaint form found at: www.fresno.gov/fax addressed to the Reasonable Modification/Accommodation Coordinator 2223 G St., Fresno, Ca. 93706.

FAX Advance Reasonable Accommodation Request Form