Make A Payment

The City of Fresno has made it easier than ever to pay your utility bill online.  With the online payment service provided by First Billing, you can schedule and automatically pay your bill, use your checking account to pay, or even pay by text message.

Online Payment Options

• E-Check/ACH – Pay your utility bill – up to $10,000 – with your checking account.  There is a $0.89 service fee for all E-Check/ACH payments.
• Debit/Credit cards – up to $5,000 per transaction. There is a 2.3% service fee for all debit/credit card transactions.
• Autopay – Establish a recurring monthly payment using your major credit/debit card (Visa, MasterCard, American Express, Discover) or bank account routing number.  There is a 2.3% service fee for all debit/credit card transactions.
• Text to Pay – After choosing to receive your billing notification through text, you will be able to pay your bill by replying to your text bill for the full amount owing on your account.  You can choose to pay the bill immediately or select an upcoming date if that works better for you.
• PDF Statement Copies – Electronic copies of your bill will be retained and available for reprint for a rolling 36 months following the billing date effective immediately.  There is no additional charge for this service.

Pay in Person

In-person payments can be made at Fresno City Hall.

Fresno City Hall
Fresno and P Streets
Utilities Billing and Collection Division
2600 Fresno Street, First Floor
Fresno, CA 93721

Monday–Friday, 8 a.m.–5 p.m.

Pay by Phone

Credit/debit card payments can be made by calling (559) 621-6888

Pay By Mail

Payments can be mailed to:

City of Fresno
Utilities Billing and Collection Division
P.O. Box 2069
Fresno, CA 93718-2069

Water Customer Tools

EyeOnWater

Since water service is the only utility charge based on consumption, the City of Fresno offers customers the opportunity to monitor their water usage with the EyeOnWater tool.  Signing up is quick and easy.  For more information, visit the EyeOnWater page.

• IMPORTANT NOTE: Water consumption data in EyeOnWater is displayed by calendar month, but utilities billing cycles do not necessarily align with the calendar month – they vary by cycle and water meter reading dates.  While customers can obtain data with EyeOnWater by calendar month, it is likely that the information may not exactly align with the usage data that shows on your billing statement.

WaterWeb Customer Portal
Customers can use the WaterWeb Customer Portal to access their records of water conservation incidents and fines or request an exemption from the Outdoor Water Use Schedule.

Additional information about water conservation regulations or water usage can be found on the Water Conservation web page.