311 is here to serve all constituents professionally, courteously, and responsively. We assist in reporting issues to all departments in the City of Fresno. The mission of the City of Fresno 311 Center is to provide a link for non-emergency communication between the citizens and the City.
Increase the level of customer satisfaction when contacting the City of Fresno
Capture all relevant information relating to citizen inquiries
Communicate/escalate issues requiring resolution
Provide multi-channel communication paths including telephone, web chat, FresGo application, and Fresno.gov.
Minimize the burden of non-emergency calls taken by emergency service dispatchers.
None at this time
Hours of Operation
The City of Fresno One Call Center staff is available Monday through Friday from 7 AM to 6 PM. You may report an issue 24/7 via (559) 621-CITY (2489), FresGo app, or by clicking Create a Service Request.
On Call Center Holidays: 1/1/19, 1/21/19, 2/18/18, 5/27/19, 7/4/19, 9/2/19, 11/11/19, 11/28/19, 11/29/19, & 12/25/19
Frequently Asked Questions
With over 400 sections it takes tree crews more than 16 years to trim the entire city one time.
Homeowners may trim away any limbs that can be reached from the ground without the use of a ladder or chainsaw. Pole pruners and loppers are acceptable tools for homeowners to use for pruning trees
If Homeowner wishes to have a tree completely trimmed out of trim cycle, they may do so by obtaining a free permit or by requesting one be mailed to you by calling (559) 621-CITY (2489), or by creating a tree service request here. All costs of the out of scheduled trim are the responsibility of the homeowner.
A vehicle may be parked on the City street for 72 hours. After 72 hours, it may be reported as abandoned. If there is a vehicle that appears that it may be stolen, you may report it to Fresno Police Department’s non-emergency line at (559) 621-7000.
Unfortunately not at this time. You may request a complementary tree planting permit which will include a list of City approved trees that you may plant.
Street light issues may be reported via (559) 621-CITY (2489), FresGo app, or by creating a street light service request here. When reporting a street light issue, please ensure that you have the closest address to the pole and/or the pole number to ensure the City can locate the exact light in question.
Caltrans: Report issues regarding the highways.
811: Call Before You Dig.
211: 211 is a 24 hour, 7 days a week help hotline available in 150 languages. By calling 2-1-1 or 1-866-559-4211, you can be connected with over 6,000 resources on everything from immediate food and shelter, no cost childcare, PG&E discount programs and much, much more. If you have a question, 2-1-1 can help you find the answer.
911: Please dial 911 to report any life-threatening emergencies, crimes in progress, or anything posing an immediate hazard to the public
Park Reservations: Reservations for Roeding or Woodward Park.
Household Hazardous Waste: Household Hazardous Waste disposal inquiries.