FresGO 311

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311 is here to serve all constituents professionally, courteously, and responsively. We assist in reporting issues to all departments in the City of Fresno. The mission of the City of Fresno 311 Center is to provide a link for non-emergency communication between the citizens and the City.

FresGO App – To report an issue related to graffiti, illegal dumping, potholes, sidewalk, roadway, landscaping, water, sewer, solid waste, or parking issues, download the FresGO app from the apple or android app store in a quick, easy and trackable way!

OUR PURPOSE:


  • Increase the level of customer satisfaction when contacting the City of Fresno
  • Capture all relevant information relating to citizen inquiries
  • Communicate/escalate issues requiring resolution
  • Provide multi-channel communication paths including telephone, web chat, FresGO application, and Fresno.gov.
  • Minimize the burden of non-emergency calls taken by emergency service dispatchers.

The City of Fresno 311 Center staff is available Monday through Friday from 8 AM to 5 PM.
You may report an issue 24/7 via  3-1-1 or (559) 621-CITY (2489),
FresGO app, or by clicking our service request option below:

Frequently Asked Questions

Does the City of Fresno provide sand bags to residents?

Sand Bags are not provided by the City of Fresno. You may retrieve sandbags at 9400 N. Matus. It is free of charge. Bring your own shovel! For more information, you may call at (559)299-3818.

Is there a map that indicates when my Operation Clean Up is scheduled?

The City only posts the Operation Clean Up (OCU) schedules for the current month on the website. To get an estimated date for OCU pickup in your neighborhood please call 3-1-1 or (559) 621-CITY (2489) from 8 am to 5 pm to obtain this information or use the Operation Clean Up Look Up Tool on our website; you must have your city utility account number readily available to use this tool. https://www.fresno.gov/publicutilities/trash-disposal-recycling/operation-clean-up/

How do I report that my trash bin(s) were not serviced?

You can report a missed pick up via your FresGO app, by calling (559) 621-6888 and selecting option 1 after you make your initial language selection, or by creating a trash bin service request here.

Are farm animals allowed in the city?

No. Farm animals are not allowed within city limits. If you would like to report a residence that has farm animals at their residence, it may be reported via (559) 621-CITY (2489), FresGO app, or by creating a farm animal service request here.

When will the City tree in front of my residence be trimmed?

A “City street tree” is a tree planted within the City right-of-way (ROW), located in landscape strips between the curb sidewalk or in dedicated planting areas within the City ROW. The City strives to trim street trees on a 10-year cycle. Our goal is to retain a green canopy while ensuring City vehicles like garbage trucks, street sweepers, buses, and emergency vehicles have safe access. If a property owner wishes to have a tree trimmed out of cycle, they may download and submit a Forestry Permit. The permit must be approved by the Landscape Divisions, Forestry group and work must be performed by a licensed tree trimmer. All costs for out of cycle tree trims are the responsibility of the homeowner. Additional information can be found on the City website under Streets Trees & Forestry.

How long can a vehicle sit on a City street?

A vehicle may be parked on the City street for 72 hours. After 72 hours, it may be reported as abandoned. If there is a vehicle that appears that it may be stolen, you may report it to Fresno Police Department’s non-emergency line at (559) 621-7000.

Does the City of Fresno provide trees to plant?

The City of Fresno is actively working on increasing its green canopy for landscape strips between the curb and the sidewalk and dedicated planting areas within the City ROW. If you are missing a tree or would like a tree planted, contact the Landscape Division at [email protected] or call 559-621-1330 to request a permit be sent to you. The permit must be signed by the property owner and we will work with you to plant a City approved tree in the landscape strip or dedicated planting areas within the City right-of-way.

Does the City of Fresno provide dumpsters?

No. However, the City has non-exclusive roll-off collection agreements with qualified service providers. For information about approved roll-off collection service providers go to be https://www.fresno.gov/publicutilities/trash-disposal-recycling/multi-family-commercial-services/. To request a special haul through the City of Fresno, please call 3-1-1 or (559) 621-CITY (2489).

Can I retrieve my birth, marriage, or death certificate at City Hall?

No. Please contact the Fresno County Recorder’s office at (559) 600-3476 for more information.

What do I do if there is a dog running at large or a deceased animal?

Contact Fresno Humane Animal Services at (559) 621-7387 (PETS)

Who do I notify about street lights that are not working or that are damaged in the City of Fresno?

Street light issues may be reported via (559) 621-CITY (2489), FresGO app, or by creating a street light service request here. When reporting a street light issue, please ensure that you have the closest address to the pole and/or the pole number to ensure the City can locate the exact light in question.


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