311 is here to serve all constituents professionally, courteously, and responsively. We assist in reporting issues to all departments in the City of Fresno. The mission of the City of Fresno 311 Center is to provide a link for non-emergency communication between the citizens and the City.
Our Purpose
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Increase the level of customer satisfaction when contacting the City of Fresno
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Capture all relevant information relating to citizen inquiries
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Communicate/escalate issues requiring resolution
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Provide multi-channel communication paths including telephone, web chat, FresGo application, and Fresno.gov.
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Minimize the burden of non-emergency calls taken by emergency service dispatchers.
Special Events
April Paper Shred Event – Saturday, April 27th, 2019
City of Fresno Municipal Service Center
1325 El Dorado
9 AM to 1 PM *Or until the shred vehicle is full*
Restrictions: For City of Fresno residents only. Limit 3 banker-sized boxes per resident. Please remove any and all objects that are not paper before bringing your items for shredding. No metal, bindings, paper clips, or ledgers are accepted.
Seasonal Information
Hours of Operation
The City of Fresno One Call Center staff is available Monday through Friday from 7 AM to 6 PM. You may report an issue 24/7 via (559) 621-CITY (2489), FresGo app, or by clicking Create a Service Request.
On Call Center Holidays: 1/1/18, 1/15/18, 2/19/18, 5/28/18, 7/4/18, 9/3/18, 11/12/18, 11/22/18, 11/23/18, & 12/25/18
Frequently Asked Questions
You can now report the illegal use or sales of fireworks via (559) 621-CITY (2489), FresGo app, or by creating a fireworks service request here.
Sand Bags are not provided by the City of Fresno. You may retrieve sandbags at 9400 N. Matus. It is free of charge. Bring your own shovel! For more information, you may call at (559)299-3818.
Not at this time. Please call (559) 621-CITY (2489) from 8 AM to 5 PM to obtain this information. We will be restoring the map online in the near future.
You can report a missed pick up via your FresGo app, by calling (559) 621-6888 and selecting option 1 after you make your initial language selection, or by creating a trash bin service request here.
No. Farm animals are not allowed within city limits. If you would like to report a residence that has farm animals at their residence, it may be reported via (559) 621-CITY (2489), FresGo app, or by creating a farm animal service request here.
With over 400 sections it takes tree crews more than 16 years to trim the entire city one time.
Homeowners may trim away any limbs that can be reached from the ground without the use of a ladder or chainsaw. Pole pruners and loppers are acceptable tools for homeowners to use for pruning trees
If Homeowner wishes to have a tree completely trimmed out of trim cycle, they may do so by obtaining a free permit or by requesting one be mailed to you by calling (559) 621-CITY (2489), or by creating a tree service request here. All costs of the out of scheduled trim are the responsibility of the homeowner.
A vehicle may be parked on the City street for 72 hours. After 72 hours, it may be reported as abandoned. If there is a vehicle that appears that it may be stolen, you may report it to Fresno Police Department’s non-emergency line at (559) 621-7000.
Unfortunately not at this time. You may request a complementary tree planting permit which will include a list of City approved trees that you may plant.
No. You may, however, schedule a special haul. Please call (559) 621-CITY (2489) for more information or you may contact any local hauler.
No. Please contact the Fresno County Recorder’s office at (559) 600-3476 for more information.
Contact the Central California SPCA at (559) 233-7722.
Street light issues may be reported via (559) 621-CITY (2489), FresGo app, or by creating a street light service request here. When reporting a street light issue, please ensure that you have the closest address to the pole and/or the pole number to ensure the City can locate the exact light in question.
Quick Links
Caltrans: Report issues regarding the highways.
811: Call Before You Dig.
211: 211 is a 24 hour, 7 days a week help hotline available in 150 languages. By calling 2-1-1 or 1-866-559-4211, you can be connected with over 6,000 resources on everything from immediate food and shelter, no cost childcare, PG&E discount programs and much, much more. If you have a question, 2-1-1 can help you find the answer.
911: Please dial 911 to report any life-threatening emergencies, items in the road on the freeway or homeless encampments on the freeway.
Park Reservations: Reservations for Roeding or Woodward Park.
Household Hazardous Waste: Household Hazardous Waste disposal inquiries.