Department of Transportation

FAX: Fresno Area Express

Frequently Asked Questions

How do I find the correct bus route?

The first step in riding the bus is finding the correct but route (or routes) to reach your destination.  Use the FAX system map to determine the best route to take.  Remember that you can transfer from one route to another to reach your destination.

How do I find out what time the bus will arrive at my stop?

There are two ways to find out what time my bus will arrive at my stop.  First I can download the MyFAXBus app (for Android or IOS) or second, I can get a copy of the latest FAX Schedule Guide.

The latest FAX Schedule Guide has scheduled arrival times posted for each bus and bus stop throughout the FAX fixed route system.  These are scheduled time and not real-time transit information.

How do I catch the bus?

Please remember that buses will only stop at designated stops.  Designated stops have FAX bus stop signs that show which routes are served at the stop.  If you are seated at a shelter, or a bus bench, please stand up, if you are physically able, and let the driver know you wish to board.  If you are standing at a bus stop, wave to the driver as the bus approaches.  If you are boarding with a stroller, please have the item folded and ready to go.

What is mobility device accessibility on the bus?

All FAX buses have wheelchair ramps for easy access to passengers who either use mobility devices or have difficulty climbing stairs.

How do I pay my fare?

FAX has temporarily suspended fares. For more information, see the Fares and Passes page.

When your bus arrives, you can board through the door and take your seat.   FAX Police Officers may at any point board the bus to conduct fare enforcement.  They can at any time ask you for your pass during which time you are required to show it.

How do I leave the bus?

Be alert for your destination.  To signal the operator to stop, pull the cord above the window.  Pull the cord a minimum of one block prior to your desired bus stop.  Wait until the bus comes to a complete stop before leaving your seat.  Please remember that buses will stop only at designated bus stops.  Leave through the rear doors if possible to allow new passengers to board the bus.

How do I use transfers?

Transfers are free with a full-paid fare and allow you to transfer to two additional FAX buses in order to complete your one-way trip.  Bus transfers are not valid for layover or return trips.  Transfers must be requested at the time of boarding, remain valid for a 90 minutes from the time issued, and are accepted on both FAX and Clovis Transit buses.

Do I need a separate pass to board between Q, FAX’s BRT and other fixed route buses?

No, the same passes work between both Q and other buses.  As a result, you can ride all buses in the faxed route network with the same pass.