Department of Transportation

FAX: Fresno Area Express

Frequently Asked Questions

How do I find the correct bus route?

The first step in riding the bus is finding the correct but route (or routes) to reach your destination.  Use the FAX system map to determine the best route to take.  Remember that you can transfer from one route to another to reach your destination.

How do I find out what time the bus will arrive at my stop?

There are two ways to find out what time my bus will arrive at my stop.  First, I can download the current FAX app or second, I can get a copy of the latest FAX Schedule Guide.

FAX is now integrated with Google Transit and is providing real-time transit information.  This information is available on the FAX website and the FAX mobile app.  For Q, this information is available at each Q stop along Blackstone and Ventura / Kings Canyon on an electronic message board.

The latest FAX Schedule Guide has scheduled arrival times posted for each bus and bus stop throughout the FAX fixed route system.  These are scheduled time and not real-time transit information.

How do I catch the bus?

Please remember that buses will only stop at designated stops.  Designated stops have FAX bus stop signs that show which routes are served at that stop.  If you are seated at a shelter, or on a bus bench, please stand up and let the driver know you wish to board.  If you are standing at a bus stop, wave to the driver as the bus approaches.  If you are boarding with a stroller, please have the item folded and ready.

What is wheelchair accessibility on the bus?

All FAX buses have wheelchair lifts for easy access by passengers who either use wheelchairs or have difficulty climbing stairs.

How do I pay my fare?

Cash passes, and transfers can be used on all buses.  If you use cash, exact fare is recommended because the fare boxes do not make change.  Instead, you will receive a change card that can be used on future rides.  Change cards cannot be redeemed for cash and will be issued for values less than $0.25.

For Q, Fresno’s Bus Rapid Transit, passes are available at every stop through the automated ticket vending machines (TVM).  If using Q, you need to arrive a few minutes early if you need to buy your pass as you need to have your pass before the bus arrives.

When your bus arrives and both the front and rear doors open, you can board through both doors and take your seat.   FAX Police Officers may at any point board the bus to conduct fare enforcement.  They can at any time ask you for your pass during which time you are required to show it.

How do I leave the bus?

Be alert for your destination.  To signal the operator to stop, pull the cord above the window.  Pull the cord a minimum of one block prior to your desired bus stop.  Wait until the bus comes to a complete stop before leaving your seat.  Please remember that buses will stop only at designated bus stops.  Leave through the rear doors if possible to allow new passengers to board the bus.

How do I use transfers?

Transfers are free with a full-paid fare and allow you to two additional FAX buses in order to complete your one-way trip.  Bus transfers can be made only where routes intersect and are not valid for layovers or return trips.  Transfers must be requested at the time of boarding and remain valid for 90 minutes from the time issued.  When transferring between Clovis Stageline and FAX, only one transfer will be allowed.

Do I need a separate pass to board between Q, FAX’s BRT and other fixed route buses?

No, the same passes work between both Q and other buses.  As a result, you can ride all buses in the faxed route network with the same pass.