We need your feedback—both good and bad—to ensure your experience on FAX the best possible. Please send one of the PDF forms from below or fill in the form at the bottom of this page to get in touch. We look forward to hearing from you.
If you should you request a response, your name and address or telephone number is required. Don’t worry, your contact information is kept confidential. Providing your contact information also lends credibility to your communication. FAX does not formalize complaints without complainant’s signature and contact information.
A Complaint Coordinator inputs the information from your complaint into a database for record keeping purposes. The transit supervisor speaks to the bus driver regarding the complaint and appropriate action is taken. A response to the complaint is then sent to the Complaint Coordinator. The Complaint Coordinator will send the Complainant a letter when the complaint investigation is completed.
If you call, write or e-mail us concerning a positive experience you have had with a bus driver, that driver will be acknowledged by the Supervisor at his/her bus division for providing excellent customer service.
These suggestions are forwarded to the FAX Planning Division for review. Changes are made based on customer requests and resources available.