Department of Transportation

FAX: Fresno Area Express

We Want to Hear From You

We need your feedback—both good and bad—to ensure your experience on FAX the best possible. Please send one of the PDF forms from below or fill in the form at the bottom of this page to get in touch. We look forward to hearing from you.

If you should you request a response, your name and address or telephone number is required. Don’t worry, your contact information is kept confidential. Providing your contact information also lends credibility to your communication. FAX does not formalize complaints without complainant’s signature and contact information.

Compliment Process
If you call, write or e-mail us concerning a positive experience you have had with a bus driver, that driver will be acknowledged by the Supervisor at his/her bus division for providing excellent customer service.

Compliment Form

Complaint Process
A Complaint Coordinator inputs the information from your complaint into a database for record keeping purposes. The transit supervisor speaks to the bus driver regarding the complaint and appropriate action is taken. A response to the complaint is then sent to the Complaint Coordinator. The Complaint Coordinator will send the Complainant a letter when the complaint investigation is completed.

Complaint Form
Complaint Form Spanish

These suggestions are forwarded to the FAX Planning Division for review. Changes are made based on customer requests and resources available.

Office Locations

Manchester Transit Center
3590 N. Blackstone
Fresno, CA 93726
8 a.m. to 4 p.m.

FAX Administrative Office   
2223 G Street
Fresno, CA 93706
8 a.m. to 4 p.m.

Handy Ride Center
4488 N. Blackstone
Fresno, CA 93726
8 a.m. to 5 p.m.
8 a.m. to 4 p.m.

FAX Phone Number

(559) 621-RIDE (7433)

FTA: Federal Transportation Administration

To contact the Federal Transit Administration about local public transportation

Contact FTA

Contact FAX

Contact FAX

If you would like us to contact you by mail or send you a formal complaint form, please provide your mailing address.