City Launches New Online Permitting And Planning System

Mayor Lee Brand introduced a new online customer service portal today that will dramatically improve the permitting and planning process at City Hall.  The new system, called FAASTER – which stand for, Fresno’s Accelerated Applications System to Track Electronic Reviews – was developed by Accela, the leading provider of cloud-based productivity and civic engagement solutions for government.

The City’s new FAASTER system will allow anyone who applies for a building permit with the City of Fresno to submit, pay for, and track the status of their permit application online, 24 hours a day.

“It was essential for our goal to make Fresno the most business-friendly city in California to have an online system that works and Accela has delivered,” said Mayor Brand. “FAASTER is a ‘one-stop-shop’ that’s easy to use and can be configured to work on mobile devices. That’s important because many of our customers spend most of their day on a project site and having the power to move their project forward without having to leave their worksite is a game-changer.”

FAASTER is a vital component to the mayor’s Business Friendly Fresno 2.0! initiative, bringing transparency to the permitting process and helping City staff identify problem areas that can be improved.  The portal will also help dramatically improve turnaround times for business customers and has already been beta tested by a number of developers and contractors.

The City had previously partnered with Accela when developing their highly successful FresGO mobile app.  For more than 15 years, Accela has been the industry leader in designing and delivering productivity and engagement software to help government agencies be their best.  Accela provides a robust platform of solutions that increase engagement, improve efficiency and deliver transparency to strengthen communities called the Accela Civic Platform.

City Launches New Online Permitting And Planning System

Posted: May 31, 2018

Mayor Lee Brand introduced a new online customer service portal today that will dramatically improve the permitting and planning process at City Hall.  The new system, called FAASTER – which stand for, Fresno’s Accelerated Applications System to Track Electronic Reviews – was developed by Accela, the leading provider of cloud-based productivity and civic engagement solutions […]

City Introduces “EyeOnWater” Customer Service Portal

Posted: May 25, 2018

The City of Fresno has introduced its newest customer service portal, called “EyeOnWater,” which allows Fresno water customers to monitor their water usage, view water usage history, discover short and long-term water trends and easily connect to their Department of Public Utilities (DPU) account directly from their computer, smartphone or mobile device. EyeOnWater gives water […]

Memorial Day Holiday Schedule for City of Fresno Offices

Posted: May 24, 2018

City of Fresno offices will be closed in observance of Memorial Day on Monday, May 28, 2018.  The delivery of some City services may be affected.  Normal operations will resume on Tuesday, May 29.  Here is the schedule for City of Fresno operations for the holiday: Airports:  Administrative offices closed;  Terminal, concessions, and airlines normal […]

Mayor Brand Announces FY2019 City Budget

Posted: May 23, 2018

Mayor Lee Brand, along with City Manager Wilma Quan-Schecter, today announced the proposed City of Fresno budget for Fiscal Year 2019 during a press conference at City Hall.  The $1.115 billion budget, which includes $341 million for the General Fund, puts an emphasis on continuing the City’s long-term financial stability, as well as economic development […]

City of Fresno Announces Public Notice of Weed Abatement Inspections on Vacant Lots

Posted: April 13, 2018

The City of Fresno Code Enforcement Division officially announces a Public Notice of the city-wide Weed Abatement Inspection Program, in accordance with Fresno Municipal Code (FMC) Section 10-605 that all vacant and unimproved lots are required to be free from public nuisance violations year-round. Properties found in violation of FMC 10-605 are subject to citations […]

City Announces New Director of Customer Relations and Analytics

Posted: April 5, 2018

Mayor Lee Brand and City Manager Wilma Quan-Schecter today announced that T.J. Miller has been named the City’s Director of Customer Relations & Analytics.  In this newly created role, Miller will focus on streamlining customer service delivery through the City’s FresGO mobile app and its full-service, non-emergency customer service line at 621-CITY (2489).  She will […]

City Reaches Agreement to Bring GAP E-Commerce Center , 500 Jobs to Fresno

Posted: March 29, 2018

Mayor Lee Brand and his administration have reached an agreement with The Gap, Inc. (Gap) to relocate their e-commerce fulfillment operation to the City of Fresno.  The relocation allows Gap to place its e-commerce fulfillment center, currently located out-of-state, near its store distribution facilities in the vicinity of Fresno-Yosemite International Airport. In moving their fulfillment […]

The City of Fresno is currently conducting a recruitment for Assistant City Manager

Posted: March 8, 2018

The City of Fresno is currently conducting a recruitment for Assistant City Manager.  In this capacity, the City Manager is seeking an individual experienced in public administration with a strong understanding of varied municipal operations and public policy. Learn more about this opportunity

City of Fresno Dedicates New Public Art in Mariposa Plaza

Posted: February 26, 2018

The City of Fresno, in partnership with the National Endowment for the Arts, dedicated a new public art piece this afternoon at the Mariposa Plaza located on Fulton Street.  The new piece is the first to be installed on Fulton since 1964 and the first to be installed on the newly opened Fulton Street. Money […]

FAX Officially Launches New “Q” System

Posted: February 22, 2018

The City of Fresno held a press conference this morning to announce the official launch of the Fresno Area Express (FAX) bus rapid transit system known as “Q,” a state of the art bus system that provides faster, more convenient, and more reliable service than a traditional bus line.  Among the features that “Q” provides are […]