City Launches New 3-1-1 Customer Service Call Center

The City of Fresno today officially launched Fresno 311, a new, modernized customer service call center that makes it even easier for residents and visitors to access city services, report issues and get information on a City-related subjects through an updated system that’s more accessible, transparent, and user-friendly.

The City also announced that it will begin providing an interactive online portal for its Operation Clean Up schedule that will allow customers to look up the exact day that our Solid Waste trucks will pick up bulky items in front of their home.

311 is a universally recognized 3-digit non-emergency phone number that people can call in many cities around the United States to find local information. Fresno’s 311 system is a natural upgrade from our One Call Center, which was introduced in February 2006 to provide one single phone number (621-CITY or 2489) to report an issue or get information on any department or service within the City of Fresno. 

Fresno 311 is also integrated with the City’s successful mobile app, FresGO, to give customers a full range of services that will better allow 311 operators to access the information needed to assist residents. Operators answer calls from 7:00am to 6:00pm Monday through Friday.

“Improving customer service at City Hall has always been one of my top priorities, and I’m pleased to see our employees as well as our residents are embracing new technology that allows us to interact effectively,” said Fresno Mayor Lee Brand. “Fresno 311 will be easy to remember and easy to use, so we can reduce the number of non-emergency calls that put stress on our 911 operators.”

Residents can call 311 from any phone within Fresno. If you are calling from outside Fresno, continue to use the number 559-621-CITY.  Transitioning to a 311 system is designed to simplify the process for anyone who doesn’t want to navigate multiple phone numbers, web addresses and e-mail accounts.

Routine services residents can request by contacting Fresno 311 include:

  • Illegal dumping on public streets and sidewalks
  • Potholes/sinkholes/damaged sidewalks
  • Graffiti on public space and buildings
  • Street light problems
  • Park maintenance

While Fresno 311 operators will be receiving and tracking requests no matter how they come in, for urgent issues, residents should always call. Examples of urgent issues include:

  • Objects blocking the roadway
  • Fallen trees or branches
  • Downed road signs such as stop signs
  • Flooding
  • Traffic signal outages

City Launches New 3-1-1 Customer Service Call Center

Posted: March 11, 2019

The City of Fresno today officially launched Fresno 311, a new, modernized customer service call center that makes it even easier for residents and visitors to access city services, report issues and get information on a City-related subjects through an updated system that’s more accessible, transparent, and user-friendly. The City also announced that it will […]

City Announces Interim Director of PARCS

Posted: February 28, 2019

Mayor Lee Brand and City Manager Wilma Quan today announced that T.J. Miller has been named interim Director of the City’s Parks, After School, Recreation, and Community Services (PARCS) Department, effective immediately. Miller will continue to serve as Director of Customer Relations and Analytics, where she has been successfully streamlining customer service delivery through the […]

Mayor Announces Signing of Master Grant Agreement for Transformative Climate Communities Funding

Posted: February 26, 2019

Mayor Lee Brand, along with local civic leaders and partner agencies, today announced the signing of the Master Grant Agreement (MGA) with the Strategic Growth Council for the Transformative Climate Communities Collaborative program.  Mayor Brand will ask that the City Council approve the MGA for development and implementation of greenhouse gas emissions reduction projects in […]

Presidents Day Holiday Schedule for City of Fresno Offices

Posted: February 14, 2019

City of Fresno offices will be closed in observance of the Presidents Day holiday on Monday, February 18, 2019.  Normal operations will resume on Tuesday, February 19.  Here is the schedule for City of Fresno operations for the holiday:  Airports:  Administrative offices closed;  Terminal, concessions and airlines normal operations otherwise. Building & Permitting:  Office closed.  […]

City Announces New Director of Transportation

Posted: January 22, 2019

Mayor Lee Brand and Fresno City Manager Wilma Quan today announced that Gregory Barfield has been named the City of Fresno’s new Director of Transportation, effective Monday.  Mr. Barfield was the interim director since August of 2018 and served as Assistant Director of Transportation for over two years, where he was in charge of Operations, […]

UB&C Payment Plans for Federal Government Shut Down

Posted: January 18, 2019

A MESSAGE FROM THE CITY OF FRESNO The City of Fresno has a hardship payment policy in place that any customer may apply for when they are short on funds. The City can develop reasonable payment plans for customers with a past-due balance that are short on cash and is willing to defer payments if […]

Martin Luther King Jr. Day Holiday Schedule for City of Fresno Offices

Posted: January 17, 2019

City of Fresno offices will be closed in observance of the Martin Luther King Jr. Day holiday on Monday, January 21, 2019.  Normal operations will resume on Tuesday, January 22.  Here is the schedule for City of Fresno operations for the holiday: Airports:  Administrative offices closed;  Terminal, concessions and airlines normal operations otherwise. Building & […]

Fresno Projects Receive Engineering Excellence Awards From ACEC California

Posted: January 10, 2019

Two City of Fresno projects received awards from the American Council of Engineering Companies, California (ACEC California) after announcing its 2019 Engineering Excellence Awards winners yesterday.  Projects were recognized for demonstrating an exceptional degree of innovation, complexity, achievement and value. Carollo Engineers, Inc. received the prestigious Honor Award distinction for its work on the Southeast […]

New Year’s Holiday Schedule for City of Fresno Offices

Posted: December 27, 2018

City of Fresno offices will be closed in observance of the New Year’s Day holiday on Tuesday, January 1, 2019.  Normal operations will resume on Wednesday, January 2.  Here is the schedule for City of Fresno operations for the holiday: Airports:  Administrative offices closed;  Terminal, concessions, and airlines normal operations otherwise. Building & Permitting:  Counter […]

Christmas Holiday Schedule for City of Fresno Offices

Posted: December 20, 2018

City of Fresno offices will be closed in observance of the Christmas holiday on Tuesday, December 25, 2018.  Normal operations will resume on Wednesday, December 26.  Here is the schedule for City of Fresno operations for the holiday: Airports:  Administrative offices closed;  Terminal, concessions and airlines normal operations otherwise. Building & Permitting:  Counter will close […]