City Announces New Director of Customer Relations and Analytics

Mayor Lee Brand and City Manager Wilma Quan-Schecter today announced that T.J. Miller has been named the City’s Director of Customer Relations & Analytics.  In this newly created role, Miller will focus on streamlining customer service delivery through the City’s FresGO mobile app and its full-service, non-emergency customer service line at 621-CITY (2489).  She will also serve as a resource for the Administration and City Council by analyzing and delivering data gathered by FresGO and the call center to help identify high-priority projects and maximize efficiency from our services.

“T.J. has been at the head of the table during every discussion about improving our citizen engagement platforms and when it became apparent that we needed someone to take the lead on taking our customer service to the next level, she was our first choice,” said City Manager Schecter. “She’s ready to hit the ground running and foster a culture of accountability and responsiveness between City Hall and our residents.”

Miller most recently served as Assistant Director of Personnel Services; a position she held since January 2013.  In that capacity, she served the City by providing service to City departments with their Human Resources and Risk Management needs.  In 2015 the City Manager assigned her to co-lead the Assistant Director team with a focus on FresGO operations.

Prior to that, T.J. served for more than six years as Human Resources Manager with the City of Fresno.  She was instrumental in forming the Public Sector Collaborative as part of the Regional Jobs Initiative.  She also led the transition to an automated employment application and self-service environment for City employees.

Miller has a Master’s Degrees in Business Administration from California State University, Fresno and a Bachelor’s Degree in Business Administration from the University of Phoenix.