City Announces Interim Director of PARCS

Mayor Lee Brand and City Manager Wilma Quan today announced that T.J. Miller has been named interim Director of the City’s Parks, After School, Recreation, and Community Services (PARCS) Department, effective immediately.

Miller will continue to serve as Director of Customer Relations and Analytics, where she has been successfully streamlining customer service delivery through the City’s FresGO mobile app and its full-service, non-emergency customer service line. 

“T.J. is one of the most respected members of our Administration, with proven leadership skills and considerable expertise in organization and solving complex problems,” said City Manager Quan.  “We’re fortunate to have someone of her capability to continue the City’s efforts to improve the quality of life for our residents.”   

Before she was appointed Director of Customer Services and Analytics, Miller served as Assistant Director of Personnel Services; a position she held since January, 2013.  In that capacity, she served the City by providing service to City departments with their Human Resources and Risk Management needs.  In 2015 the City Manager assigned her to co-lead the Assistant Director team with a focus on FresGO operations.

Prior to that, T.J. served for more than six years as Human Resources Manager with the City of Fresno.  She was instrumental in forming the Public Sector Collaborative as part of the Regional Jobs Initiative.  She also led the transition to an automated employment application and self-service environment for City employees.

Miller has a Master’s Degree in Business Administration from California State University, Fresno and a Bachelor’s Degree in Business Administration from University of Phoenix.