Department of Transportation

FAX: Fresno Area Express

Title VI Non-Discrimination Policy

Come to FAX workshops during May 2022 to learn more about our 2022 Title VI Program Update as well as proposed service changes along Routes 3, 20, and 45. Visit www.fresno.gov/faxoutreachfor more information. We want to hear from you!

Fresno Area Express (FAX) is committed to ensuring that no individual is excluded from participation in, denied the benefits of its programs, activities or services, or subjected to discrimination on the basis of race, color, or national origin as afforded to them by Title VI of the Civil Rights Act of 1964, as amended. To file a Title VI complaint or get more information on your rights, call 559-621-RIDE (7433) or dial 711 California Relay Service.

FAX, as a federal grant recipient, is required by the Federal Transit Administration to conform to Title VI of the Civil Rights Act of 1964 and its amendments.. FAX is committed to ensuring that its transit services are provided without regard to race, color, or national origin; promoting the full and fair participation of all potentially affected populations in transportation decision making; and providing meaningful access to FAX services, programs, and activities by persons with limited English proficiency.  For more information about FAX’s Title VI Program, please consult the Title VI Program below, or contact the Title VI Coordinator at 559-621-RIDE (7433).

How to File a Title VI Complaint
Any person who believes that he/she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with FAX. The complaint must be filed in writing on the FAX Title VI Complaint Form within 180 days of the alleged discrimination. For assistance filling out the form in other languages, please contact the Title VI Coordinator at 559-621-RIDE (7433). Provide as much detail as possible, sign the complaint form, and mail it to:

Fresno Area Express
Title VI Coordinator
2223 G Street
Fresno, CA 93706

You can also file a complaint by fax, phone, or in person. Please see the FAX Title VI Policy and Procedure below for additional information.

In case the complainant is dissatisfied with the resolution by FAX, the same complaint concerning race, color, or national origin discrimination may be submitted to the Federal Transportation Administration, Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.

In case the complainant is dissatisfied with the resolution by FAX, the same complaint may be submitted to the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.