Department of Transportation

FAX: Fresno Area Express

FAX Outreach


FAX is considering making changes to several bus routes over the next two years. We have limited resources and need to consider various trade-offs. Therefore, we went directly to our passengers during February and March 2020. Our outreach program consisted of three main activities:

  • FAX Rider Surveys
  • Pop-Up Events
  • Public Workshops

FAX Riders were encouraged to participate in our activities and entered to win a $100 gift card to Target or Walmart. In order to be eligible to win, riders must have fully completed the survey. The drawing was held the week of March 9, 2010. The six winners will be featured in an upcoming FAX newsletter and on social media.

Proposed Service Changes

As described in the table below, the proposed service changes would help create a grid-based transit network in the City of Fresno based on routes that connect across town, operate at greater service frequencies, and provide more transfer opportunities, enabling passengers to connect to multiple destinations across the city. The following table summarizes the proposed service changes. The map further below shows the proposed route extensions in green and the proposed route deletions in red.

Summary of Proposed Service Changes

Route # Description of Revised Service Origin and Destination of Revised Service Proposed Start Date
Route 28 Dakota Crosstown From West Fresno via Manchester Transit Center to new Department of Social Services campus at Dakota and Peach at 20 minute frequencies August 2020
Route 45 Ashlan Crosstown From Central High School to Shields and Fowler at 60 minute frequencies August 2020
New Route “3” Herndon Crosstown From El Paseo shopping center to Willow and Herndon at 40 minute frequencies August 2020
Route 20 Fig Garden Loop / McKinley Crosstown From Fig Garden Loop to Fresno Yosemite International Airport at 40 minute frequencies January 2021
Route 12/35 Interline Merge Olive Avenue (Route 35) and Inspiration Park (Route 12) Connecting Routes 12 and 35 at 30 minute frequencies January 2021
New Route “29” Southwest Connector Pending grant funds, convert southern portion of existing Route 32 to new Route 29 from Courthouse Park to Amazon and Ulta Spring/Summer 2021

Map of Proposed Service Changes

Riders were encouraged to provide their input through our Rider Surveys, at the Pop-Up Events, and at the Public Workshops.

FAX Rider Surveys

Between February 3 and March 5, FAX staff administered the Rider Surveys at heavily used bus stops and on the buses.

FAX also provided an opportunity to fill out the surveys electronically (see links below).

Riders were asked to fill out the survey by March 6, 2020 to enter to win a $100 gift card. The limit was one survey per passenger.

Survey – English – SURVEY NOW CLOSED
Encuesta – Español – ENCUESTA CERRADA
Pop-Up Events

FAX held “Pop-Up Events” throughout the City between February 10 and March 5, 2020. Passengers were encouraged to drop by and talk to FAX staff at the following locations:

  • Monday, February 10; starting at 10 a.m. – Blackstone and El Paso
  • Monday, February 10; starting at 1 p.m. – El Paseo Shopping Center
  • Tuesday, February 11; starting at 1 p.m. – Shaw and Brawley
  • Wednesday, February 12; starting at 8 a.m. – Blackstone and Shaw
  • Wednesday, February 12; starting at 11 a.m. – Manchester Transit Center
  • Thursday, February 13; starting at 1:30 p.m. – Fresno City College – Weldon BRT Station
  • Wednesday, February 19; starting at 8 a.m. – Cedar and Shaw
  • Thursday, February 20; starting at 9 a.m. – Courthouse Park, A and B Shelters
  • Thursday, February 20; starting at 10:30 a.m. – Courthouse Park, L Shelter and Van Ness BRT Stations
  • Monday, February 24; starting at 2 p.m. – Fresno Yosemite International Airport
  • Thursday, February 27; starting at 11:30 a.m. – Fresno and Pottle
  • Tuesday, March 3; starting at 10 a.m. – Kings Canyon and Cedar
  • Wednesday, March 4; starting at 2:30 p.m. – Kings Canyon and Chestnut
  • Thursday, March 5; starting at 1:30 p.m. – Kings Canyon and Clovis

Information was available about the proposed service changes at the Pop-Up Events. Passengers were encouraged to fill out the Rider Survey at the Pop-Up Events for an opportunity to participate in the drawing for a gift card.

Public Workshops

In addition, FAX held three public workshops – two in late February and one in early March. The workshops were held in an “Open House” style, featuring displays, maps, comment cards, and other materials, as well as light refreshments.

The Rider Surveys were also available at the workshops. Riders that attended the workshops and filled out the surveys were entered into a drawing to win a gift card. Winners will be featured in an upcoming FAX newsletter.

Workshops – English
Talleres – Español

Workshop #1

Fresno State University – Vintage Room
Tuesday, February 25, 2020
12 noon – 1 p.m., light lunch included
5241 N. Maple Avenue, Fresno, CA 93740
Accessible by Routes 9, 10, 28, and 38
For free parking, call (559) 621-1532

Workshop #2

Central Learning Adult School
Saturday, February 29, 2020
10:30 – 11:30 a.m.
2698 N. Brawley Avenue, Fresno, CA 93722
Accessible by Routes 12 and 39

Workshop #3

Maxie L. Parks Community Center
Monday, March 2, 2020
5:30 – 6:30 p.m.
1802 E. California Avenue, Fresno, CA 93706
Accessible by Route 34


FAX welcomed Rider comments via e-mail at Riders were also encouraged to fill out the comment form below, and mail it to FAX Administration, Attention Surveys, 2223 G Street, Fresno, CA 93706; scan and e-mail it to; or fax it to (559) 488-1065.

Comment Form
Forma de Comentarios

Drawings for Gift Cards

The drawing for the gift cards happened  on March 9, 2020. See the video of the drawing here. The six winners will be featured in a future edition of the FAX newsletter, which is published once a month.

The major outcomes of what we heard will be included in a future newsletter article.

To view previous newsletter articles and to sign-up for future editions of the FAX newsletter.

Title VI of the Civil Rights Act of 1964 / Título VI de la Ley de los Derechos Civiles de 1964

FAX is committed to ensuring that no individual is excluded from participation in, denied the benefits of, or subjected to discrimination under its programs or services, on the basis of race, color, or national origin, as required by Title VI of the Civil Rights Act of 1964. FAX promotes full and fair participation in the transportation decision-making process and welcomes all ideas.

FAX se compromete a garantizar que ninguna persona quede excluida de participar, se le nieguen los beneficios o se le discrmine en virtud de sus programas o servicios, por motivos de raza, color u origen nacional, como lo exige el Título VI de la Ley de los Derechos Civiles de 1964. FAX promueve la participación plena y justa en el proceso de tomar decisiones relacionadas con el transporte y da la bienvenida a todas las ideas.