Department of Transportation

FAX: Fresno Area Express

FAX Outreach

FAX Proposed Service Changes and Title VI Workshops 

Come to FAX workshops to learn more about proposed service changes along Routes 3, 20, and 45, and our Title VI Program. We want to hear from you! 

FAX is proposing a route extension on the western end of Route 45 to serve either Justin Garza High School or additional areas closer to Central High East, as well as frequency enhancements for three routes (Routes 3, 20, and 45). In addition, every three years, FAX updates its Title VI Program to make the public aware of their rights under Title VI (including how to file a complaint), conduct an analysis of the demographic make-up of its service area, and detail the actions it has taken and/or will take to prevent discrimination. We want to hear input on these proposed changes and on our Title VI Program. Please join us at one of the following in-person or virtual workshops and/or bus stop meetings. You can also send us your comments at by May 31, 2022. 

Workshop Dates and Locations 

·                  Monday, May 9, 2022, 5:30 p.m. in the Library at Central High East, 3535 N. Cornelia Avenue 

·                  Tuesday, May 10, 2022, 2 p.m. at the Pinedale Community Center, 7170 N. San Pablo 

·                  Tuesday, May 10, 2022, 4 p.m. at the Ted C. Wills Community Center, 770 N. San Pablo 

·                  Tuesday, May 10, 2022, 6 p.m. at the Maxie L. Parks Community Center, 1802 E. California Avenue 

·                  Tuesday, May 17, 2022, 5:30 p.m. via a Virtual Workshop at or by calling 1-669-900-9128, Meeting ID: 939 3243 4797, Passcode: 977601

Bus Stop Meeting Dates and Locations 

·        Thursday, May 19, 2022, 1 p.m. at Courthouse Park Downtown Transit Center, between A and B Shelters (Routes 1, 22, 26, 28, 32, and 34) 

·        Thursday, May 19, 2022, 3 p.m. at Cedar and Herndon (Routes 3 and 38) 

·        Monday, May 23, 2022, 3 p.m. at Shaw and Brawley (Routes 9, 12, and 20) 

·        Tuesday, May 24, 2022, 1 p.m. at Manchester Transit Center (Routes 1,28, 42) 

·        Tuesday, May 24, 2022, 3 p.m. at Cedar and Clinton (Routes 38 and 39) 

·        Thursday, May 26, 2022, 1 p.m. at Kings Canyon-Clovis BRT Station (Routes 1 and 22) 

·        Thursday, May 26, 2022, 3 p.m. at Shaw and Blackstone (Routes 1 and 9) 

Proposed Service Changes   

Here is an image of the proposed service changes. You can access this map here 

What is Title VI? 

The Civil Rights Act of 1964 prohibits discrimination based on race, color, or national origin by any program that receives funding from the Federal government. As a recipient of Federal funding, the City of Fresno (including both Fresno Area Express (FAX) and Handy Ride) is required to implement a Title VI Plan in order to ensure its transit and paratransit programs do not discriminate (intentionally or unintentionally) based on the color of a person’s skin, race or ethnicity, or country of origin.  

How does Title VI benefit FAX and its customers?   

While FAX strives to be non-discriminatory under all circumstances, Title VI spells out specific actions that are considered discriminatory when they are based on an individual’s race, color, or national origin. Some examples of prohibited actions include:  

·        Using race or English-language proficiency as criteria for eligibility for specific transit or paratransit programs.  

·        Not allowing someone who cannot speak English well to use FAX services because they cannot communicate in English.  

·        Not providing service information in a language that is spoken by a significant population within the service area.  

·        Assigning older buses or other equipment to predominately minority areas for chiefly demographic reasons.  

Why should I be interested in the 2022 FAX Title VI Report? 

Every three years, FAX prepares a Title VI report to make the public aware of their rights under Title VI, conduct an analysis of the demographic make-up of its service area, and detail the actions it has taken and/or will take to prevent discrimination. It also includes an equity analysis undertaken for fare changes, major service changes, and the construction of new transit facilities. A “Four-Factor Analysis” looks at the number and percentage of people who speak a particular language and do not speak English well, how frequently they interact with FAX, the importance of FAX’s services to them, and the resources available to FAX to determine what language assistance measures are appropriate to address the needs of the community.  

2022 Title VI Findings  

In 2022, the demographic analysis of the FAX service area confirmed that Spanish is the most common language among residents who do not speak English well and is also the language most frequently encountered by FAX drivers and customer service representatives. Therefore, FAX is required to provide vital documents (which include service information, Handy Ride information, Reduced-Fare applications, and notifications) in Spanish. While many other languages are spoken in the Fresno area, they do not meet the criteria for translation of vital documents. However, FAX continues to take measures to provide assistance to speakers of other languages. These include bilingual employees (who currently speak Spanish, Hmong, Punjabi, and Cambodian), offering a Google Translate feature for the FAX website, using a Language Identification card to identify what language an individual is speaking, and providing interpretation upon request at public meetings. FAX also strives to present information using simple formatting, wording, and graphics to make information more accessible to people who may have difficulty speaking English.   

Do you have other questions about Title VI or about FAX transit or paratransit services?  

Ask one of the workshop staff or call (559) 621-7433. We welcome your feedback and questions! 

ADA Access and Translation Assistance 

All meeting rooms and restrooms are ADA accessible. Contact Jeff Long at 559-621-1436 or at least 72 hours prior to the workshop to request auxiliary aids or translation services.