Department of Transportation

FAX: Fresno Area Express

FAX Outreach



FAX is considering making changes to several bus routes over the next two years. We have limited resources and may need to consider various trade-offs. Therefore, we want to hear directly from our passengers. Our outreach program consists of three main activities:

  • FAX Rider Surveys
  • Pop-Up Events
  • Public Workshops

Participate in our activities and enter to win a $100 gift card to Target or Walmart. In order to be eligible to win, riders must fully complete the survey. Winners will be featured in an upcoming FAX newsletter. We want to hear from you!

Proposed Service Changes

As described in the table below, the proposed service changes would help create a grid-based transit network in the City of Fresno based on routes that connect across town, operate at greater service frequencies, and provide more transfer opportunities, enabling passengers to connect to multiple destinations across the city. The following table summarizes the proposed service changes. The map further below shows the proposed route extensions in green and the proposed route deletions in red.

Summary of Proposed Service Changes

Route # Description of Revised Service Origin and Destination of Revised Service Proposed Start Date
Route 28 Dakota Crosstown From West Fresno via Manchester Transit Center to new Department of Social Services campus at Dakota and Peach at 20 minute frequencies August 2020
Route 45 Ashlan Crosstown From Central High School to Shields and Fowler at 60 minute frequencies August 2020
New Route “3” Herndon Crosstown From El Paseo shopping center to Willow and Herndon at 40 minute frequencies August 2020
Route 20 Fig Garden Loop / McKinley Crosstown From Fig Garden Loop to Fresno Yosemite International Airport at 40 minute frequencies January 2021
Route 12/35 Interline Merge Olive Avenue (Route 35) and Inspiration Park (Route 12) Connecting Routes 12 and 35 at 30 minute frequencies January 2021
New Route “29” Southwest Connector Pending grant funds, convert southern portion of existing Route 32 to new Route 29 from Courthouse Park to Amazon and Ulta Spring/Summer 2021

Map of Proposed Service Changes

We want your input on these proposed changes. Please provide your input through our Rider Surveys, at the Pop-Up Events, and at the Public Workshops.

FAX Rider Surveys

Between February 3 and February 8, you will see FAX staff administering the Rider Surveys at heavily used bus stops and on the buses.

We are also providing an opportunity to fill out the surveys electronically (see links below).

Fill out the survey by March 6, 2020, and enter to win a $100 gift card. The limit is one survey per passenger.

Survey – English
Encuesta – Español
Pop-Up Events

FAX will hold “Pop-Up Events” throughout the City between February 10 and March 5, 2020. Drop by and talk to FAX staff at the following locations (subject to change based on the weather):

  • Monday, February 10; starting at 10 a.m. – Blackstone and El Paso
  • Monday, February 10; starting at 1 p.m. – El Paseo Shopping Center
  • Tuesday, February 11; starting at 1 p.m. – Shaw and Brawley
  • Wednesday, February 12; starting at 8 a.m. – Blackstone and Shaw
  • Wednesday, February 12; starting at 11 a.m. – Manchester Transit Center
  • Thursday, February 13; starting at 1:30 p.m. – Fresno City College – Weldon BRT Station
  • Wednesday, February 19; starting at 8 a.m. – Cedar and Shaw
  • Thursday, February 20; starting at 9 a.m. – Courthouse Park, A and B Shelters
  • Thursday, February 20; starting at 10:30 a.m. – Courthouse Park, L Shelter and Van Ness BRT Stations
  • Monday, February 24; starting at 2 p.m. – Fresno Yosemite International Airport
  • Thursday, February 27; starting at 11:30 a.m. – Fresno and Pottle
  • Tuesday, March 3; starting at 10 a.m. – Kings Canyon and Cedar
  • Wednesday, March 4; starting at 2:30 p.m. – Kings Canyon and Chestnut
  • Thursday, March 5; starting at 1:30 p.m. – Kings Canyon and Clovis

We will have information about the proposed service changes at the Pop-Up Events. You can also fill out the Rider Survey at the Pop-Up Events for an opportunity to participate in the drawing for a gift card.

Public Workshops

In addition, FAX will hold three public workshops – two in late February and one in early March. The workshops will be held in an “Open House” style.

Come visit with FAX staff and learn about some of the proposed changes and other interesting innovations happening at FAX. We will have displays, maps, comment cards, and other materials, as well as light refreshments.

The Rider Surveys will also be available at the workshops. Riders that attend the workshops and fill out the surveys will be entered into a drawing to win a gift card at each workshop; must be present to win.

Workshops – English
Talleres – Español

Workshop #1

Fresno State University – Vintage Room
Tuesday, February 25, 2020
12 noon – 1 p.m., light lunch included
5241 N. Maple Avenue, Fresno, CA 93740
Accessible by Routes 9, 10, 28, and 38
For free parking, call (559) 621-1532

Workshop #2

Central Learning Adult School
Saturday, February 29, 2020
10:30 – 11:30 a.m.
2698 N. Brawley Avenue, Fresno, CA 93722
Accessible by Routes 12 and 39

Workshop #3

Maxie L. Parks Community Center
Monday, March 2, 2020
5:30 – 6:30 p.m.
1802 E. California Avenue, Fresno, CA 93706
Accessible by Route 34


FAX welcomes your comments. Please send us your comments via e-mail to You can also fill out the comment form below, and mail it to FAX Administration, Attention Surveys, 2223 G Street, Fresno, CA 93706; scan and e-mail it to; or fax it to (559) 488-1065.

Comment Form
Forma de Comentarios

Drawings for Gift Cards

There will be six opportunities to win gift cards. Drawings for the gift cards will happen at each of the three workshops (must be present to win), and a  final drawing will happen on March 10, 2020, identifying the other three winners from the surveys filled out at the bus stops, on the buses, or electronically. All six winners will have an opportunity to be featured in the FAX newsletter, which is published once a month.

Once we have completed all of the outreach activities, we will summarize the major outcomes of what we heard and include it in a future newsletter article.

To view previous newsletter articles and to sign-up for future editions of the FAX newsletter.

Title VI of the Civil Rights Act of 1964 / Título VI de la Ley de los Derechos Civiles de 1964

FAX is committed to ensuring that no individual is excluded from participation in, denied the benefits of, or subjected to discrimination under its programs or services, on the basis of race, color, or national origin, as required by Title VI of the Civil Rights Act of 1964. FAX promotes full and fair participation in the transportation decision-making process and welcomes all ideas.

FAX se compromete a garantizar que ninguna persona quede excluida de participar, se le nieguen los beneficios o se le discrmine en virtud de sus programas o servicios, por motivos de raza, color u origen nacional, como lo exige el Título VI de la Ley de los Derechos Civiles de 1964. FAX promueve la participación plena y justa en el proceso de tomar decisiones relacionadas con el transporte y da la bienvenida a todas las ideas.