Department of Transportation

FAX: Fresno Area Express

Q is Bus Rapid Transit

Q provides faster, more convenient, and more reliable service than a traditional bus line.  Funded by Federal and state funds, Q vehicles are modern and comfortable with off-board fare payment-all at the same fare as a regular FAX bus.

Ten-minute frequencies at peak time make for a short wait.  Fewer stops mean reduced travel time.  Bus priority traffic signals also help speed up the trip.  Plus, enhanced stations make for a more pleasant wait.

Q’s initial route spans 15.7 miles on Blackstone Avenue, from North Fresno Street to downtown, then out Ventura Avenue / Kings Canyon Rode to Clovis Avenue.  The project includes 51 station pairs  (or 48 one-way stations), two terminal stations, and one transit center with a shared platform station.  Q serves major shopping centers, hospitals, and other significant destinations.  In future years, additional Q routes could be added to further improve the FAX System.

Q is an adaptable and cost-effective choice in building for the region’s growing transit needs.  Less expensive and more flexible than light raid, Q can adapt to the emerging needs and opportunities-such as a downtown high-speed rail station- while providing fast, frequent, and reliable service for Fresno today.

FAX Q Logo
Route 1

Route Schedule/Map

Never Been A Better Time To Ride FAX
Transferring from Q to a regular FAX bus and back again, is seamless. Riders can zip easily and conveniently around the city while alleviating traffic congestion and contributing to greater air quality.

With faster, more frequent, and more reliable options from FAX, there’s never been a better time to ride. Service began in February 2018. In the last fiscal year between July 1, 2018 and June 30, 2019, ridership on Q has surpassed 2.5 million.

Bus versus Q Comparison
FAX Q 10 minutes Clean-air, plush seating, Thermoguard windows 20 seconds In station Yes
FAX 15 15 minutes Current FAX buses Varies On board No
FAX varies Current FAX buses Varies On board No
Frequently Asked Questions

Section I – General Questions

Have other communities implemented bus rapid transit (BRT)?

There are at least 27 BRT systems operating nationwide, five of which are located in California, including Alameda/Contra Costa County, San Bernardino, Santa Clara, Los Angeles, and Stockton. Of these cities, both Stockton and San Bernardino share a number of similarities related to Fresno including demographics, unemployment, land use, and air quality challenges.

Are BRT routes really faster than traditional fixed routes?

Yes. The service provided by a BRT route will have signal priority and will be designed to move through traffic more efficiently by not having to transition in and out of traffic.

What makes BRT service better than ordinary transit?

Features such as off-board fare collection, traffic signal prioritization, fewer stops, and more frequent service make BRT faster, more convenient, and more reliable.

Are your BRT buses different, nicer, or more high tech than your traditional transit buses?

Yes. The buses have larger doors with enhanced ADA features, along with a more modern and sleek bus design.

Do you have to pay or validate tickets/passes before boarding the BRT?

Yes. Ticket vending machines (TVM) will be located at each station. To expedite boarding, fares will be purchased prior to boarding the BRT.

Do you have fare boxes on your BRT buses?

No. The BRT vehicles do not have fare boxes. TVM’s are located at each station to purchase fare before boarding.

Do BRT shelters/stations have security cameras or other public safety devices

Yes. The BRT stations will have real-time bus information available.

Is BRT affecting fixed routes?

Yes, as with any improvement, there will be some changes that affect other routes and scheduled connections. FAX is working to minimize disruptions with a more reliable service that increases frequency. The increased overall speed of the system and transfers will result in better connections.

Will the BRT drivers have different uniforms than the regular FAX drivers?

No, they will wear the same uniform as regular route drivers.

Will Kiosks be used to purchase passes?

Not at this time.

How will the new route affect the community homes, businesses, and churches?

The BRT operates in the public right of way similar to existing buses. It will have no new impacts on the existing businesses and homes. It will inspire new business and new housing along the corridor.

What are the benefits of BRT versus other buses operating in the corridor?

The BRT will have enhanced stations with larger platforms and canopies that make for a more pleasant wait, 10-minute frequencies at peak time, and fewer stops. Overall, BRT offers a faster, more convenient and more reliable service. The BRT will replace existing service on the Blackstone and Ventura/Kings Canyon corridors. Additionally, BRT will modernize the streetscape for the entirety of Blackstone.

Are you working with Uber for the first & last mile?

Not at this time.

Where can I get more information?

Please call (559) 621-RIDE (7433) or (559) 621-CITY (2489). More information can be obtained depending on the inquiry.

Section II – Construction Questions

What is the set date for the BRT to begin operating?

Revenue service date is slated for early 2018.

Where will the stops be on the BRT?

BRT stops will be located every ½ mile, on both Blackstone and Kings Canyon.

Will current bus stops change?

Yes. Stops will be shifted slightly to make accommodations for the ½ mile stop frequency that is unique to BRT.

How will the project affect general traffic?

As with any construction project, delays are to be expected. The project will close two lanes for 3-4 weeks around the station under construction. Time should be factored into your current schedule to accommodate for this.

Will there be traffic engineering improvements along Blackstone?

Yes. We will be upgrading traffic signals as part of the grant. Traffic signal priority will allow buses to extend a green light or request an early green light, to keep the BRT system on schedule.

Will all of Blackstone be rebuilt?

We will only be making improvements around the new proposed stations. We will be running new fiber optics along the entire corridor.

Will Blackstone be widened at any point?

Not for this project.

Will streets be widened for bus lanes?

No. BRT will not need wider lanes than the regular fixed route.

What kind of parking restrictions may we expect along Blackstone?

Parking restrictions will be confined to the contractor’s area of work. Even though traffic control will be in place, pedestrians will be allowed to park outside of the construction area.

When will construction begin?

June 2016

When will construction end?

Late 2017

Section III – Operating Questions

Do BRT routes operate longer hours of service than traditional routes?

BRT routes will operate the same hours as traditional routes. Traditional routes will soon be expanding night and weekend services. BRT will also operate those same hours.

Do your BRT routes charge a higher fare for single trips or passes?

There are no plans to charge higher fares due to improved BRT service. However, FAX could adjust fares in the future for all services.

Do BRT routes offer transfers to/from traditional or other Fresno routes?

Yes. Transferring to/from the BRT routes will be as simple as transferring to regular fixed-route buses. If your trip begins on the BRT, simply use your ticket as proof of payment when boarding your next bus. Each ticket will be valid for 90 minutes from time issued. If your trip begins on a regular service bus, request a transfer when paying your fare and that will be your proof of payment to board the BRT.

Does it cost more to transfer between BRT and other routes?

No, the fare is the same for BRT as it is for regular FAX buses.

Do BRT routes attract more ridership than traditional routes?

Historically, because of improved speed and reliability, the BRT will have more passengers than traditional routes.

Do BRT buses become more crowded than traditional routes?

Because BRT operates at a 10-minute frequency during peak hours and 15-minute frequency during off-peak hours, the buses should not be as impacted as regular FAX buses.

Do BRT buses have signal preemption over traffic lights and car traffic?

BRT buses have traffic signal prioritization (TSP). This allows the vehicle to communicate with the traffic signal. If running late, a bus can request to extend the green light allowing it to move through the corridor more quickly. Signal preemption is exclusive to emergency responders.

How will the BRT affect Manchester Transit Center?

Once construction is complete, Manchester Transit Center will operate the same as it currently does with a remodel of the station. There will be a brand-new BRT station at the Manchester Transit Center.

Why doesn’t the project include other areas?

The BRT is being funded through a grant from the Federal Transit Administration. The first project will be operated on two of FAX’s busiest transit corridors. In the future, BRT lines can be placed on other transit intensive corridors such as Shaw or Cedar Avenues.

How frequently will buses run?

During morning and afternoon peak hours, the BRT service will run every 10 minutes. During midday, it will run every 15 minutes. Early morning and later evening frequencies will typically range between 15 and 30 minutes.

How many buses will be on the BRT route?

The project includes the procurement of 17 low–floor, multi-door, and compressed natural gas low–emission, 40–foot BRT vehicles.

What routes will connect to the BRT?

All major fixed route services that intersect the Blackstone and Kings Canyon/Ventura corridors will be connected to the BRT. The BRT will allow for better connections and more convenient transfer times.

What routes will remain at the Manchester Transit Center?

During construction, only route 30 will be available at the Manchester Transit Center (MTC). After BRT construction/implementation the routes available at MTC will be 45, 28, 41, and BRT. Other routes will connect to the BRT through their natural transfer points.

Are BRT route implementations going to reduce traditional routes and service and/or force cuts in service such as; night service; weekend service; and frequency of service?

BRT will reduce the number of stops along the corridors. However, it won’t affect or reduce other traditional routes that do not run along the Blackstone and Kings Canyon corridors. Because BRT is an enhanced system, reductions will actually lead to an increase in performance. BRT will not take away from night, weekend, or frequency of service for other traditional routes. FAX is currently planning on expanding both night and weekend hours, while also increasing the frequency on certain fixed routes.

Will you have video screens or other information displays on your buses or at your shelters/stations?

Yes. BRT will have real-time route information displayed at BRT stations to inform you when your next bus will arrive.

How much time will the BRT save bus riders compared to existing routes?

BRT service will be almost 25% faster than traditional service with 50% fewer stops/interruptions. Compared to traditional bus service, BRT will provide bus riders with a much more time-efficient ride.