City Announces Update on Public-Facing Counters

The City of Fresno is suspending public-facing counter service at all City facilities, effective Wednesday, March 18, 2020.  The Administration is doing everything it can to protect the public with social distancing strategies. During this temporary closure, City staff will still provide services electronically and via telephone.

City Hall will remain open to the public for official city meetings or essential services as determined by the City Manager.  Media access is still available.

In an effort to limit the amount of interpersonal contact, the City offers a variety of options for anyone wishing, or needing, to conduct business with the City of Fresno.

Business License: Applications for, or renewals of, business licenses or business tax certificates can be completed online at Our Frequently Asked Questions section has useful answers to many common questions.  Or you may contact our Customer Service division at (559) 621-6880 or [email protected]. Customer service hours are from 9:00 a.m. – 4:30 p.m.  You may also mail your applications, payments, or questions to the City of Fresno Business Tax Division, PO Box 45017, Fresno CA 93718-5017.  Or you may use the dropbox just inside the doors of the first floor at City hall, before passing security.

City Clerk’s Office: For information about the Fresno Municipal Code, Campaign Finance Statements, Public Records Requests, information about Ordinances, Resolutions and Agenda Packets, or other legislative-related matters please visit

Code Enforcement: Code enforcement issues can be reported through the FresGO mobile app or by calling 3-1-1.  To access the Rental Housing Registry or Vacant Building Registry please visit  To submit an Administrative Appeal Form online scroll down and click on the “Administrative Hearing Appeal” box.  Residents can also call (559) 621-8400 for all customer service issues related to Code Enforcement. Code enforcement can also accept payments over the phone.

Office of Independent Review: Residents wishing to file a complaint with the Office of Independent Review(OIR), view past reports, or contact the OIR can do so online at

PARCS: Senior Programs – The City has suspended all senior programming including the meal program.  However, our staff members are currently contacting each of our senior participants to determine whether or not they are interested in receiving home delivered meals.

Special Event Permits – Applications for permits have been suspended through March.  The Fresno Chaffee Zoo has been closed until the end of March.  The City and Zoo leadership will reassess the temporary closure at the end of the month.

Parking Division: Visit to apply for, or purchase, residential parking permits or to pay, or appeal, a parking citation.

Personnel Services Department: Information about job postings, job specifications and job applications are available at

Planning and Development: Permit applications can be submitted, and progress can be monitored, online through our FAASTER portal.  The FAASTER portal can be accessed by visiting then clicking Submit, Review or Search for an Application.

Public Utilities: DPU will  suspend several free water conservation consultation services until further notice.  The suspended services include Water-Wise Landscape Consultations, Irrigation Efficiency Audits, and Water Leak Surveys.  Irrigation Controller Assistance (Timer Tutorials) will be available via telephone only.  City outdoor watering restrictions are still in place.

Purchasing: Bid opportunities and updated information are available on the City’s website, under the “Doing Business” tab, then click on bid opportunities.

Utility Payments/Business Tax: Utility payments can be made through various methods.

1)    Online at then clicking the Utility Billing: Payment & Fees box.
2)    By mail:

City of Fresno
Utilities Billing and Collection Division
P.O. Box 2069
Fresno, CA 93718-2069

3)    Via phone by calling (559) 621-6888 (Credit card payments only).
4)    Drop off: A Drop Box just inside the doors of the first floor at City Hall, before passing security.

For the latest information on services or events, call 3-1-1 or visit the City of Fresno website at

Constituents are encouraged to visit to learn more about COVID-19 and follow the Fresno County Department of Public Health for regular updates.