City Announces Re-Opening of Planning Department Public-Facing Counters

The City of Fresno today announced that the Planning and Development Department will offer limited appointments at its public services counter in the Building Division and Current Planning Division, effective Monday, October 26, 2020.  Appointments will be taken for Tuesdays and Wednesday only between the hours of 9:00 a.m. and 3:00 p.m. and limited to 15-20 minutes per customer.  Drop off and pick of plans will still occur at First Floor entrance only.

Building & Safety services shall include the following items only:

HVAC Changeouts

Re-roof permits

Water heaters

Electric panel change outs

Planning services shall include the following items only:

General inquiries regarding zoning or property information

General inquiries regarding the application and approval process

Public document viewing

Application submittal assistance

Zone Clearance submittal

Customers are still encouraged to conduct as much business as possible by phone or online. Permit applications can be submitted, and progress can be monitored, through our FAASTER portal at, then clicking Submit, Review or Search for an Application.

If you have any questions on scheduling an appointment please contact Kristine Longoria, Building, at 559-621-8082 or Cecilia Lopez, Planning at 621-8054.

Please note that meetings regarding specific projects that are under review will not be conducted in person, and are to be conducted virtually only.

“Our highest priority remains keeping our community and our employees safe,” said Fresno City Manager Wilma Quan. “We continue to work closely with the County and State Health Departments to support a safe and responsible reopening of the services available at City Hall.”

The City will implement health and safety guidelines recommended by public health authorities to reopen safely and responsibly, including, but not limited to:

·       Physical distancing to the maximum extent possible, including the installation of protective barriers at front counters and social distancing floor markings

·       Requiring customers to use personal face coverings inside City buildings

·       Requiring employees to use personal face coverings when interacting with customers and when physical distancing is not possible between employees

·       Frequent handwashing and regular cleaning and disinfection of surfaces

·       Posting of recommend behaviors for employees and visitors in prominent areas

In an effort to limit the amount of interpersonal contact, the City continues to offer a variety of options for anyone wishing, or needing, to conduct business with the City of Fresno. See the City’s website at for more information.

Constituents are encouraged to visit to learn more about COVID-19 and follow the Fresno County Department of Public Health for regular updates.