The Department of Transportation’s mission is to provide a comprehensive public transportation system that improves the quality of life in our community. Fresno Area Express (FAX) strives to provide personal mobility and freedom for people from every walk of life. Access to public transportation gives people options to engage in social, educational, recreational, and community activities. In short, we want to get you where you want to go, when you want to go!
FAX is operated by the City of Fresno as a public service to all the citizens and visitors of Fresno. The Department has two principal services. It offers 16 fixed-route FAX bus lines as well as a Handy Ride demand-response service for people who are unable to use fixed-route service due to their disabilities, FAX is the largest mass public transportation provider in the San Joaquin Valley and provided nearly 10 million fixed-route and 200,000 Handy Ride passenger trips in FY 2017. Keeping things running smoothly at FAX requires the expertise of 435 total FAX dedicated employees operating a fleet of over 100 clean, green, natural gas powered buses.
FAX is working to make your riding experience better! You may have noticed new buses with “FAX15” logos traveling on Shaw and Cedar Avenues. During the busiest hours, these new buses arrive every 15 minutes instead of 30, so you get where want to go sooner. Our next big improvement will be the “Q” BRT service, starting in February of 2018. This service along the Blackstone and Kings Canyon Avenue corridors will have buses arriving every 10 minutes during peak hours. We are excited to launch the “Q”, with modern low emission buses, enhanced new stations, real-time bus arrival information and convenient ticket vending at each station.
“FAX15” and “Q” routes are not all we are working on. We are looking for ALL routes to improve our on-time performance so the bus arrives when you expect it. We have focused additional supervisors and resources on our bus routes to improve service delivery and minimize service interruptions. We plan to significantly restructure the system over the next year. To that end, we have been conducting public outreach meetings and will be doing on-board surveys to better understand your needs. I encourage customers to participate in these on-board surveys in early 2018 since it will help us restructure our routes to better serve you.
We also want you to have a pleasant and safe experience while you wait for your bus. As you know, our Courthouse Park and Manchester Transit Centers were two very busy, but very old facilities that did not reflect the quality of service you deserve. We have therefore invested over $2 million to completely remodel both centers. The Courthouse Park center (A, B, and L shelters) is now complete and back in service! Manchester Transit Center is expected to re-open in early 2018. In addition to an improved look at both Courthouse Park and Manchester Transit Center, lighting at both locations will also enhance security. We are confident you will be impressed with the new and improved Manchester Transit Center and Courthouse Park shelters. I hope you will enjoy the upgraded amenities/facilities. Once again, thank you for your patience and we apologize for the disruptions.
The safety and security of FAX customers also continue to be a major priority. FAX utilizes a special police unit, knowledgeable about transit issues, to address safety and security issues in our system. We are also coordinating closely with the Fresno Police Department on n video policing throughout the City. Eighteen police officers circulate the route system and ensure the system remains safe and welcoming. New cameras aboard the buses and at stations protect FAX riders and employees and we FAX continues to add more lighting and other security features at stations and bus stops.
Last, of all, we also understand that our customers want a system that makes it easy to plan their trip, and pay their fare. Because of this FAX is working to revamp its website and develop a mobile phone application to make trip planning easier. The new application will allow you to easily plan your trip and then check on your bus’s arrival using real-time information. Our new ride cards now give more flexible options for purchasing fare and we hope to provide even more new and convenient fare payment options in the following year.
Thank you for taking the time to visit the FAX website. We appreciate your ongoing patronage and want your business! We at FAX want to provide the best possible service to YOU as our customer.