The department’s mission is to provide a comprehensive transportation system that improves the quality of life in our community. At Fresno Area Express (FAX), we strive to provide personal mobility and freedom for people from every walk of life. Access to public transportation gives people options to engage in social, educational, recreational, and community activities.
We have two principal services, FAX fixed route bus service and Handy Ride demand-response service for people with disabilities. FAX is the largest mass public transportation provider in the San Joaquin Valley, and provided more than 18 million fixed-route and 234,000 demand-response passenger trips in FY 2009. Keeping things running smoothly at FAX requires the expertise of 344 dedicated employees.
FAX has focused its efforts on “Driving a Greener Future” with environmental programs and technologies. We have made significant progress in this regard through our alternatively fueled vehicles, installation of a Compressed Natural Gas (CNG) fueling station, onsite solar panels, and our own wastewater filtration system. Be assured that FAX is working to capitalize on every opportunity to build on our environmental efforts, as well as ways to improve the efficiency and effectiveness of our services and our daily business practices.
The safety and security of our customers also continues to be a major priority. FAX participates with the Fresno Police Department in video policing throughout the City. New cameras aboard the buses and at stations protect our riders and employees. FAX employs a special police unit to address safety and security issues. FAX continues to add more shelters with lighting, improved signage, and more benches.
Thank you for taking the time to visit our website! Your journey with us is important to us.
Brian R. Marshall
Director of Transportation