Payment Plan Options

We understand that managing utility bills can be challenging. To support our customers, we offer flexible payment plan options based on account status and eligibility.

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New Payment Plans

If you have never had a Payment Plan or do not currently have one active, you may qualify for a new plan.

Eligibility Requirements:

• No active Payment Plan on your account.
• No prior Payment Plan within the last 12 months.

How It Works:

• Only one Payment Plan is allowed every 12 months.
• We will confirm your understanding and agreement before proceeding.

Existing Payment Plans

If you already have a Payment Plan and your account is delinquent, you have two options:

Option 1: Continue Your Current Payment Plan

• Pay the delinquent amount to keep your plan active.
• One courtesy rework is available during the life of the plan.

Option 2: Rework Your Payment Plan

• Pay 25% of your total outstanding balance.
• This will count as your one courtesy rework.

Service Shut Off for Non-Payment

If your water service has been shut off due to non-payment:

To Restore Service:

• Full payment of your outstanding balance is required.

Commercial & Multi-Residential Accounts

Policy Notice:

• These accounts are not eligible for Payment Plans due to income-generating status.