Department of Transportation

FAX: Fresno Area Express

Title VI Non-Discrimination Policy

Every three years, FAX prepares a Title VI report to:

  • Solicit input from the public regarding Title VI issues relating to the transit system,
  • Make the public aware of their rights under Title VI, including how to file a complaint,
  • Conduct an analysis of the demographic make-up of its service area, and
  • Detail the actions it has taken and/or will take to prevent discrimination.

The document contains important information, including:

  • An equity analysis undertaken for fare changes, major service changes, and the construction of new transit facilities.
  • A “Four-Factor Analysis” that looks at the number and percentage of people who speak a particular language and do not speak English, how frequently they interact with FAX, and the importance of FAX’s service to them.

Our latest update describes the actions we have taken and are continuing to take to prevent discrimination and implement Title VI requirements with FAX and Handy Ride.

The draft 2019 Title VI Program is available for public review and comment until Friday, September 20, 2019 at 5:00 p.m.

FAX 2019 Title VI ProgramDraft for Public Review

Please send your comments to Jeff Long at before September 20, 2019.

Fresno Area Express (FAX) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its programs, services or benefits on the basis of race, color, or national origin as afforded by Title VI of the Civil Rights Act of 1964 as amended.

FAX, as a federal grant recipient, is required by the Federal Transit Administration to conform to Title VI of the Civil Rights Act of 1964 and its amendments. Therefore, the FAX mission includes the equal and equitable access to its programs, activities, and services. For more information about FAX’s Title VI Program please contact the Title VI Coordinator at (559) 621-7433

How to File a Complaint
Any person who believes that he/she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with FAX. The complaint must be filed within 180 days of the alleged discrimination. Provide as much detail as possible, sign the complaint and mail it to:

Fresno Area Express

Title VI Coordinator
2223 G Street
Fresno, CA 93706
(559) 621-7433

In case the complainant is dissatisfied with the resolution by FAX, the same complaint may be submitted to the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.