Department of Public Utilities

Water Conservation Pilot Program

THE PILOT PROGRAM:
The City of Fresno has invested in the technology to begin utilizing water meter data to enforce water conservation in a more efficient and effective manner.  To understand the impacts of moving to a fully automated method of enforcement, the City will implement a 3-month Water Conservation Pilot Program to evaluate different variants of enforcement and determine which strategy achieves conservation goals, while minimizing the burden on customers.

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The Water Conservation Pilot Program will run from July 1, 2018, through September 30, 2018.

HOW IT WORKS:
Every single-family residential water customer has been assigned via a lottery system to a different variation of outdoor watering enforcement.  Customers have been assigned to either a visual inspection or an automated method of water conservation enforcement.  Customers have also been assigned a specific schedule of notices and fines.

Pilot program variables have been assigned via a lottery system to ensure equity and fairness – all customers had an equal chance of receiving each method of enforcement and fine schedule.  Therefore, the assigned variables are in no way indicative of a customer’s current or past water consumption.

Customers may look up their specific enforcement method and schedule of notices and fines.

At the conclusion of the pilot program, all single-family residential water customers will return to the current enforcement process of both Automated and Visual Inspection, 300 gallons per hour maximum usage, and the fines which went into effect on January 1, 2018.

IMPORTANT NOTE:
All enforcement rules under this pilot program are either equal to or less stringent than what has previously been approved by the Fresno City Council – there is no increase in enforcement through this pilot program.

CUSTOMER SERVICE:
Customers adhering to the outdoor watering schedule will see no impacts from this pilot program.  Water consumption is not restricted during the proper watering hours.  Enforcement through this pilot program is focused on excessive water use during prohibited watering days and times.

EyeOnWater Customer Portal:
The City of Fresno recently announced the launch of the EyeOnWater customer portal, which allows customers to connect to their water utility accounts and view their latest water usage on their desktop or mobile device.  The EyeOnWater tool allows customers access to the same water consumption information for their property as the City and gives customers tools to help adhere to the outdoor watering schedule and prevent water conservation violations.

Customers are encouraged to register for EyeOnWater and download the EyeOnWater app on their mobile device.

Read more information on EyeOnWater.

Water Conservation Services:
The Water Conservation Program offers a variety of resources and free services to customers to help with water conservation and compliance, including:

  • Water-wise landscape consultation
  • Irrigation efficiency audit
  • Help setting irrigation timers
  • Interior / exterior water leak surveys
  • Rebate information

Visit the Water Conservation & Landscaping page for additional information.

ADDRESS LOOKUP TOOL:
To get information about your assigned enforcement method and fine schedule, enter your address below:

Water Conservation Pilot – Address Look-Up

OPTING OUT:
Customers will be allowed to opt out of the pilot program if desired, although it is not recommended.  Customers who elect to opt out will receive enforcement in accordance with the current enforcement regulations as described in the Fresno Municipal Code.  This means that violations will be issued if automated meter readings in excess of 300 gallons per hour are detected during prohibited watering hours.  Fines will be issued at the normal fine schedule, as listed on the Outdoor Watering page.

For customers who are assigned to reduced enforcement groups in the pilot program, through reduced fines and/or increased thresholds, opting out will mean that they will receive a higher level of enforcement than they were assigned through the pilot program.

For customers who were assigned to the visual enforcement threshold and baseline fine schedule group, the only difference they will see through opting out would be a change in the method of enforcement only – their fine schedule would remain the same.

Finally, for customers who were assigned to the automated enforcement method at the 300 gallons per hour threshold and baseline fine, they will see no difference to their enforcement if they opt out of the pilot program – their enforcement method and fine schedule would remain the same.

Customers may opt out through the Address Look-Up tool, by emailing WaterPilot@fresno.gov or by calling (559) 621-5400.

PILOT PROGRAM DESIGN:
The pilot program includes all single-family residential customers with eligible water meters in the City of Fresno, which constitutes approximately 115,000 households.  Customers have been assigned via a lottery system into groups with different combinations of variables:  enforcement method and fines.

Variable 1:    Enforcement Method
Each customer will be assigned via a lottery system to one of two enforcement methods:  the status quo visual inspection system, or the new system of automated enforcement based on meter usage data.

a) Visual Inspection:  In this method of enforcement, customers will receive a notice or fine if an outdoor watering violation is observed by a visual inspection.  Meter usage data is utilized by City staff to focus visual inspections on those properties that are flagged as having possible violations, but notices and fines are only issued if City staff actually observes a violation.

b) Automated Enforcement:  In this method of enforcement, customers will receive a notice or fine if a violation is detected by meter usage data.  Within this method, the enforcement threshold (the hourly usage level during prohibited watering hours beyond which a customer receives a notice or fine) will be further divided into three groupings:

Baseline (300 gallons per hour threshold)
Reduced Enforcement 1 (500 gallons per hour threshold)
Reduced Enforcement 2 (700 gallons per hour threshold)

Variable 2:    Varying Fine Schedules
Each customer will also be assigned via a lottery system into one of three levels of fine schedules. Customers can look up their assigned fine schedule.

PILOT PROGRAM TIMELINE:

June 1:

3-Day Watering Schedule begins

July 1:

Pilot Program begins

September 1:

2-Day Watering Schedule begins

September 30:

Pilot Project Ends

October 1:

Enforcement reverts to current methods

OUTDOOR WATERING RULES:

July and August Watering Schedule:
Odd Addresses – Water on Tuesdays, Thursdays and/or Saturdays
Even Addresses – Water on Wednesdays, Fridays and/or Sundays
No Watering daily from 9 a.m. to 6 p.m.

September Watering Schedule:
Odd Addresses – Water on Tuesday and Saturday Only
Even Addresses – Water on Wednesday and Sunday Only
No Watering daily between 9 a.m. and 6 p.m.

Outdoor Watering Schedule

For additional information see Water Conservation.

Frequently Asked Questions:

PILOT PROGRAM

What is the outdoor watering schedule during this pilot program?
This pilot program will run from July 1, 2018, through September 30, 2018.  During the months of July and August, the 3-Day Outdoor Watering Schedule will be in effect.  On September 1st, the City will switch to the 2-Day Outdoor Watering Schedule.  Visit [Link to Annual Outdoor Watering Schedule page] or call (559) 621-5480 for more information.

What is the purpose of the pilot program?  Why is the City doing this?
The City of Fresno has all of the necessary technology in place to begin utilizing water meter data to automatically enforce water conservation in a more efficient and effective manner.  In an effort to understand the impacts of moving to a fully automated method of enforcement, the City will be implementing a 3-month water conservation pilot program to evaluate different variants of enforcement in order to determine which implementation best balances increased compliance, decreased water use, and customer satisfaction.

This pilot will give the City of Fresno valuable information on how to best promote water conservation under a fully automated method of enforcement. Specifically, this pilot will determine which configuration of fine amounts and enforcement methods maximizes water savings while minimizing the burden on customers.

How did I get assigned to this research group?  Can I switch to a different research group?
All single-family residential customers have been assigned to research groups via a lottery system.  In other words, the specific configuration of water use threshold and schedule that you have been assigned has nothing to do with you or your history of water use.  Random assignment has been made to ensure equity and fairness.

It is not possible for customers to switch to a different research group – to do so would remove the fairness aspect of the pilot and would impact the data that the City obtains from the pilot program.

Why is my neighbor’s enforcement method and fine schedule different than mine?  Why do I have a higher fine schedule than my neighbor?
The pilot is specifically designed to test the effects of different combinations of enforcement methods and fine schedules.  The only way to test these variables fairly is to assign customers to research groups via a lottery system.

All enforcement rules within the pilot program are either equal to or less stringent than what has previously been approved by the Fresno City Council – there is no increase in enforcement through this pilot program.

Customers adhering to the outdoor watering schedule will see no impacts from this pilot program.  Water consumption is not restricted during the proper watering hours.  Enforcement through this pilot program is focused on excessive water use during prohibited watering days and times.

What is the ratio of affluent residences to lower socioeconomic residences in each study group?
Because assignment into each research group is randomized, the ratio of affluent residences to lower socioeconomic residences in each study group will be the same.

What if I don’t want to participate in this pilot program?  Can I opt out?
Customers may elect to opt out if desired, although it is not recommended.  Half of the customers participating in the pilot are receiving a reduced level of enforcement and/or fines than what is currently approved by the Fresno Municipal Code.  Customers who elect to opt out will receive enforcement in accordance with the current enforcement regulations as described in the Fresno Municipal Code.  Therefore, it is beneficial for customers to remain in the pilot program, as they will receive enforcement at a level that is either equal to or less than what is currently allowed.

Customers adhering to the outdoor watering schedule will see no impacts from this pilot program.  Water consumption is not restricted during the proper watering hours.  Enforcement through this pilot program is focused on excessive water use during prohibited watering days and times.

What if I don’t know how much water I’m using?
The City of Fresno recently launched the EyeOnWater customer portal, which is a web-based customer portal that enables utility customers to view and understand their water usage profile through easy-to-understand consumption graphics and provides a simple method to establish alerts to better manage their water use.  Visit fresno.eyeonwater.com/signup to register for this free tool.  You will need your account number as it appears on your utility bill.  If you don’t have a copy of your utility bill, contact Utilities Billing & Collections at (559) 621-6888 to obtain your account number.  If you do not have access to a computer, call Water Conservation at (559) 621-5480.  Staff can review with you the water use for your address.

Who do I contact if I have questions or concerns about this pilot program?
If you have questions or comments about the pilot program, contact Water Conservation at (559) 621-5400 or via email at WaterPilot@fresno.gov.

What does the City intend to do with the collected data once the pilot program is over? 
This pilot program will provide the City of Fresno with valuable information on how to best enforce water conservation. Specifically, this pilot will determine which configuration of fine amounts and enforcement thresholds maximizes water savings while minimizing the burden on customers.

At the end of the program, the data obtained will be analyzed by researchers and presented to the City.  At the conclusion of the analysis, the researchers will destroy the data.

Does this study apply to renters who are paying the water bill?
Yes, this study encompasses all single-family residences in the City of Fresno.  All customers paying utility bills for single-family residences have been included in the pilot program, regardless of whether the customer is the property owner or a renter.

Why is this study only looking at single-family residential customers? 
Single-family residences have individual water meters that monitor the water use for that specific household.  Multi-family residences often have water meters at the building or property level, which prevents the City from linking water use to specific households.

Why is the City using meter reads to enforce watering rules?
The City of Fresno has all of the necessary technology in place – including the installation of smart meters at every residential property in the City of Fresno – to begin utilizing water meter data to automatically enforce water conservation in a more efficient and effective manner.  Utilizing automated enforcement will allow the City to harness its existing water meter capabilities and will free Water Conservation staff to focus on education, outreach, and enforcement of water conservation violations that cannot be detected by automated meter data.

What is the impact of this pilot program on the average water customer?
Customers adhering to the outdoor watering schedule will see no impacts from this pilot program.  Water consumption is not restricted during the proper watering hours.  Enforcement through this pilot program is focused on excessive water use during prohibited watering days and times.

The customers who may see impacts from this pilot program will be those who are not adhering to the outdoor watering schedule.  These customers might receive fines of up to $200.00 in the last month of the pilot program, if they have already received a notice of violation at least once this year and if they continue to have violations during each month of the pilot program.  Customers are encouraged to adhere to the outdoor watering schedule in order to avoid any impacts from this pilot program.

All enforcement rules within the pilot program are either equal to or less stringent than what has previously been approved by the Fresno City Council – there is no increase in enforcement through this pilot program.

VIOLATIONS

What if I have a single violation that I correct immediately?  Can the violation be removed from my record (can my violation counts be reset)?
As per the Fresno Municipal Code, violations are reset at the beginning of every year.  Additionally, customers will receive a Notice of Violation for their first violation – fines are only issued for any subsequent violations after a Notice of Violation is issued.  The City acknowledges that violations may sometimes occur due to circumstances outside of a customer’s control.

An appeal process, as set forth in the Fresno Municipal Code, is in place to contest a violation.  Contact the Water Conservation staff at (559) 621-5480 to begin the appeal process.

Can the City just call me to notify me of a one-time violation to bring it to my attention so that I can correct the problem, rather than adding the violation to my record?
Unfortunately, City staff does not have the capacity to monitor each individual customer’s account to identify a violation and notify that customer.  Customers are encouraged to sign up for the EyeOnWater customer portal, which is a web-based customer portal that enables utility customers to view and understand their water usage profile through easy-to-understand consumption graphics and provides a simple method to establish alerts to better manage their water use.  EyeOnWater includes a “leak alert” notification feature, which customers can set up to be alerted immediately about water use above a specified threshold.  This feature allows customers to be notified immediately of any problems so that they can make any necessary corrections or repairs.

Visit fresno.eyeonwater.com/signup to register for this free tool.  You will need your account number as it appears on your utility bill.  If you don’t have a copy of your utility bill, contact Utilities Billing & Collections at (559) 621-6888 to obtain your account number.  If you do not have access to a computer, call Water Conservation at (559) 621-5480.  Staff can review with you the water use for your address.

Can I be notified of a violation immediately via email, rather than finding out about it days later through a mailed letter?
The City does not currently have the capability to email violation notices – all notices and fines are sent via postal mail.

Customers are encouraged to sign up for the EyeOnWater customer portal, which is a web-based customer portal that enables utility customers to view and understand their water usage profile through easy-to-understand consumption graphics and provides a simple method to establish alerts to better manage their water use.  EyeOnWater includes a “leak alert” notification feature, which customers can set up to be alerted immediately about water use above a specified threshold.  This feature allows customers to be notified immediately of any problems so that they can make any necessary corrections or repairs.

Visit fresno.eyeonwater.com/signup to register for this free tool.  You will need your account number as it appears on your utility bill.  If you don’t have a copy of your utility bill, contact Utilities Billing & Collections at (559) 621-6888 to obtain your account number.  If you do not have access to a computer, call Water Conservation at (559) 621-5480.  Staff can review with you the water use for your address.

What if a pipe breaks and it uses a lot of water on a restricted day?
The City acknowledges that violations may sometimes occur due to circumstances outside of a customer’s control.  Ultimately, though, customers are responsible for monitoring their own water use.

An appeal process, as set forth in the Fresno Municipal Code, is in place to contest a violation.  Contact the Water Conservation staff at (559) 621-5480 to begin the appeal process.

Customers are encouraged to sign up for the EyeOnWater customer portal, which is a web-based customer portal that enables utility customers to view and understand their water usage profile through easy-to-understand consumption graphics and provides a simple method to establish alerts to better manage their water use.  EyeOnWater includes a “leak alert” notification feature, which customers can set up to be alerted immediately about water use above a specified threshold.  This feature allows customers to be notified immediately of any problems so that they can make any necessary corrections or repairs.

Visit fresno.eyeonwater.com/signup to register for this free tool.  You will need your account number as it appears on your utility bill.  If you don’t have a copy of your utility bill, contact Utilities Billing & Collections at (559) 621-6888 to obtain your account number.  If you do not have access to a computer, call Water Conservation at (559) 621-5480.  Staff can review with you the water use for your address.

What if I need to fill my pool and it can’t be completed during the proper watering hours?
Per the Fresno Municipal Code, draining swimming pools more than once every three years is prohibited, except as necessary to complete structural repairs or to comply with public health standards.  Residents with private swimming pools must submit a written application for a Swimming Pool Draining Permit with the Water Division at least 48 hours prior to draining the pool.  Pools may not be drained until applications are reviewed and approved by the City.

Swimming pools shall only be filled between the hours of 9:00 am and 6:00 pm on permitted watering days. Newly constructed or refurbished swimming pools may be filled by a standard hose up to ¾” during other hours to avoid damage to tile and plaster.

Regular swimming pool filling to replenish water loss due to evaporation or use must be completed during the appropriate outdoor watering hours.  Customers are encouraged to make sure their auto-fill timers are set appropriately to avoid any violations due to pool auto-fills.

What if I need to use water on a restricted day while repairs are made to my irrigation system?
If it is absolutely necessary to repair irrigation on a restricted day, please contact a Water Conservation representative at (559) 621-5480 before you do so to discuss your options.

What if someone steals my water, thereby causing me to use water on restricted days?
The City acknowledges that violations may sometimes occur due to circumstances outside of a customer’s control.  Ultimately, though, customers are responsible for monitoring their own water use.

An appeal process, as set forth in the Fresno Municipal Code, is in place to contest a violation.  Contact the Water Conservation staff at (559) 621-5480 to begin the appeal process.

If you have a regular problem with water theft, contact Water Conservation at (559) 621-5480 to discuss your options.

What if I was on vacation and an unexpected leak occurred in my yard and it ran for several days?
The City acknowledges that violations may sometimes occur due to circumstances outside of a customer’s control.  Ultimately, though, customers are responsible for monitoring their own water use.

An appeal process, as set forth in the Fresno Municipal Code, is in place to contest a violation.  Contact the Water Conservation staff at (559) 621-5480 to begin the appeal process.

Customers are encouraged to sign up for the EyeOnWater customer portal, which is a web-based customer portal that enables utility customers to view and understand their water usage profile through easy-to-understand consumption graphics and provides a simple method to establish alerts to better manage their water use.  EyeOnWater includes a “leak alert” notification feature, which customers can set up to be alerted immediately about water use above a specified threshold.  This feature allows customers to be notified immediately of any problems so that they can make any necessary corrections or repairs.

Visit fresno.eyeonwater.com/signup to register for this free tool.  You will need your account number as it appears on your utility bill.  If you don’t have a copy of your utility bill, contact Utilities Billing & Collections at (559) 621-6888 to obtain your account number.  If you do not have access to a computer, call Water Conservation at (559) 621-5480.  Staff can review with you the water use for your address.

What if my sprinkler system keeps getting vandalized, thereby causing leaks?
The City acknowledges that violations may sometimes occur due to circumstances outside of a customer’s control.  Ultimately, though, customers are responsible for monitoring their own water use.

An appeal process, as set forth in the Fresno Municipal Code, is in place to contest a violation.  Contact the Water Conservation staff at (559) 621-5480 to begin the appeal process.

If you have a regular problem with vandalism, contact Water Conservation at (559) 621-5480 to discuss your options.

What if my ailing family member has a leak but I cannot make watering adjustments at the moment?
The City acknowledges that violations may sometimes occur due to circumstances outside of a customer’s control.  Customers are encouraged to make corrections or repairs as soon as possible.  Ultimately, though, customers are responsible for monitoring their own water use.

An appeal process, as set forth in the Fresno Municipal Code, is in place to contest a violation.  Contact the Water Conservation staff at (559) 621-5480 to begin the appeal process.

Customers are encouraged to sign up for the EyeOnWater customer portal, which is a web-based customer portal that enables utility customers to view and understand their water usage profile through easy-to-understand consumption graphics and provides a simple method to establish alerts to better manage their water use.  EyeOnWater includes a “leak alert” notification feature, which customers can set up to be alerted immediately about water use above a specified threshold.  This feature allows customers to be notified immediately of any problems so that they can make any necessary corrections or repairs.

Visit fresno.eyeonwater.com/signup to register for this free tool.  You will need your account number as it appears on your utility bill.  If you don’t have a copy of your utility bill, contact Utilities Billing & Collections at (559) 621-6888 to obtain your account number.  If you do not have access to a computer, call Water Conservation at (559) 621-5480.  Staff can review with you the water use for your address.

Will the City fine itself for flooding medians or watering on the wrong days/times?
All customers are subject to watering regulations. Water issue reports are directed immediately to the appropriate City department for correction.

What does the City do with the fine revenue that is collected?
All revenue from fines is deposited in the Water Enterprise Fund to fund operations & maintenance activities, debt service payments, capital improvements and provide adequate reserves.

What if I get a fine and I can’t afford to pay it?
Contact Utilities Billing & Collections at (559) 621-6888 to ask about payment options.

If I get too many fines, can my water be turned off?
Per Fresno Municipal Code, if a customer has more than six consecutive months of water waste, water service may be terminated.  This pilot program is only being implemented for a period of three (3) months.  Therefore, water service will not be shut off due to water violations during the course of this pilot program.

Water service is still subject to termination for non-payment or non-compliance with regulations in Fresno Municipal Code 6-520.

Is there a process to protest a fine?
Per the Fresno Municipal Code, the following appeal process may be used:

Step 1:

The customer may call the Water Conservation Program at (559) 621-5480 in order to discuss the incident with the staff person who initiated the enforcement measures.

The staff person has no authority to rescind the enforcement measures.  However, upon being contacted by the customer, the staff person shall gather the facts about the incident and explain them to the Water Conservation Program Supervisor, who may decide whether or not to rescind the enforcement measure.

Step 2:

If the customer is not satisfied with the decision of the Water Conservation Program Supervisor, he/she may appeal to the Water Systems Manager who shall review such an appeal and render a written decision within thirty days after such an appeal.

Step 3:

If the customer is not satisfied with the decision of the Water Systems Manager he/she may appeal to the Director of Public Utilities who shall review such appeal and render a written decision within thirty days after receiving such appeal.

Step 4:

The customer may make a final appeal directly to the City Council if still not satisfied.

The appeal listed in Step 2 above shall be filed in writing within thirty days of the date of the notice outlining the enforcement measure.  Each subsequent appeal shall be filed in writing within thirty days from the date of the written decision being appealed.

WATER METERS & TECHNOLOGY

How do I know my meter is accurate and is reading the correct time and gallons?
The accuracy of water meters is based on American Water Works Association (AWWA) standards. The Water Division has a meter testing program and can test meters for accuracy if needed.

Individual water meters record consumption on an hourly basis and report to the system every six (6) hours via a radio frequency signal to strategically placed gateways throughout the City.  The gateways then transmit, via a cellular backhaul, the reads gathered from multiple meter endpoints to a server located at the City.  These reads are then forwarded to the Beacon data management system and are used for City/customer interface and billing.

What do I do if I think my meter isn’t recording accurately?
For help understanding your water meter readings, or for any concerns regarding incorrect meter read data, contact Water Conservation representatives at (559) 621-5480.

I have a larger water meter – 1 1/2 inches.  How does the City determine “excessive use” for non-standard single-family residential meter sizes?
All single-family residential water meters, including non-standard meters – are held to the same excessive water use standard in the Fresno Municipal Code.

How does the City know my water was used for landscaping/outdoor watering?
“Excessive Water Use” is defined for customers in single-family residences as the use of potable water in excess of 300 gallons per hour during days or hours when outdoor irrigation is prohibited.  This is a very high hourly use that the City has asserted is not compatible with indoor use only.  For example, one large bathtub holds around 100 gallons if filled to the brim – a customer would need to fill three bathtubs to the brim within an hour in order exceed the threshold.

I received a letter (notice) and called the City.  They said the meter report shows days the meter did not read and the use was estimated.  How does it happen that the meter does not read?  Why will I be fined based on an estimate?
Occasionally, individual water meters experience transmission errors that need to be corrected by Water Division staff.  In this case, water consumption data is estimated, based on a number of variables.

Fines will not be issued based on estimated consumption data.  Properties are still subject to violations, however, if Water Conservation staff observes outdoor watering during prohibited hours.

What if my sprinkler timers act up, or my power goes out causing my timers to reset, and they cause me to water during a prohibited day/time without my knowledge?
The City acknowledges that violations may sometimes occur due to circumstances outside of a customer’s control.  Customers are encouraged to make corrections or repairs as soon as possible.  Ultimately, though, customers are responsible for monitoring their own water use.

An appeal process, as set forth in the Fresno Municipal Code, is in place to contest a violation.  Contact the Water Conservation staff at (559) 621-5480 to begin the appeal process.

Customers are encouraged to sign up for the EyeOnWater customer portal, which is a web-based customer portal that enables utility customers to view and understand their water usage profile through easy-to-understand consumption graphics and provides a simple method to establish alerts to better manage their water use.  EyeOnWater includes a “leak alert” notification feature, which customers can set up to be alerted immediately about water use above a specified threshold.  This feature allows customers to be notified immediately of any problems so that they can make any necessary corrections or repairs.

Visit fresno.eyeonwater.com/signup to register for this free tool.  You will need your account number as it appears on your utility bill.  If you don’t have a copy of your utility bill, contact Utilities Billing & Collections at (559) 621-6888 to obtain your account number.  If you do not have access to a computer, call Water Conservation at (559) 621-5480.  Staff can review with you the water use for your address.

For assistance with setting your sprinkler timers, contact the Water Conservation Program at (559) 621-5480.

WATERING RESTRICTIONS

Can I still report water waste if I see it?
Yes, customers are encouraged to report water waste by contacting the Water Conservation Program at (559) 621-5480 or use the FresGo app

Can I water outside on restricted days/times if I use less than 300 gallons per hour?
Customers should only irrigate their landscape according to the outdoor watering schedule.  For customers in the visual inspection group, fines can be assessed for any irrigation use outside of those times.  For customers in the automated enforcement group, water use below 300 gals/hr is waived to allow for ample indoor water use, but those customers should still adhere to the outdoor irrigation watering schedule to avoid exceeding the legal threshold.

My utility bill shows that I use less water than the average water user in Fresno.  Why am I still getting a notice/fine?
Thank you for helping the City of Fresno conserve water.  Unfortunately, the Fresno Municipal Code does allow for exceptions based on a history of water use.  Customers should still follow the watering schedule, regardless of their overall water consumption.

What if I install a new lawn and landscape and need to water every day for a couple of weeks?
Contact the Water Conservation Program at (559) 621-5480 to find out if you qualify for a new lawn or new landscape permit.

If, because of an emergency, it is absolutely necessary to irrigate outdoor landscaping on a restricted day, please contact a Water Conservation representative at (559) 621-5480 before you do so to discuss your options.

I have a large lot and expensive landscaping that I need to water more often than the City allows.  Can I get an exemption?
All single-family residential water meters are held to the same excessive water use standard in the Fresno Municipal Code.  The City has consulted with horticulturists and determined that the water schedule allows for enough irrigation time for healthy lawns.

Water Conservation also offers other free services to customers, including:

  • Water-wise landscape consultation
  • Irrigation efficiency audit
  • Help setting irrigation timers
  • Interior / exterior water leak surveys
  • Rebate information
OTHER CUSTOMERS

My neighbor is watering on the right day but flooding my yard at 3:00 am.  Is it true that no one from the City can come see what’s happening at that time so I can prove it?
Customers are encouraged to report water waste by contacting the Water Conservation Program at (559) 621-5480. A representative may not be available to visually investigate at that time, however, a plan to eliminate the watering issue will be implemented.

My neighbor has a leak in their drip line that only shows up when they irrigate at 11:00 pm.  They irrigate on the correct day/time and don’t overwater.  I have told them about it, but they don’t do anything to correct the problem.  Is there anything the City can do?
Yes, customers are encouraged to report water waste by contacting Water Conservation representatives at (559) 621-5480.

Customers are encouraged to report water waste by contacting the Water Conservation Program at (559) 621-5480. A representative may not be available to visually investigate at that time, however, a plan to eliminate the watering issue will be implemented.

CONTACT INFORMATION:
Pilot Program:
(559) 621-5400
WaterPilot@fresno.gov

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