City of Fresno

One Call Center

The One Call Center is here to serve all constituents professionally, courteously, and responsively. We assist in reporting issues to all departments in the City of Fresno. The mission of the City of Fresno One Call Center is to provide a link for non-emergency communication between the citizens and the City.

Our Purpose

  • Increase the level of customer satisfaction when contacting the City of Fresno
  • Capture all relevant information relating to citizen inquiries
  • Communicate/escalate issues requiring resolution
  • Provide multi-channel communication paths including telephone, web chat, FresGo application, and Fresno.gov.
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Special Events

RECYCLE-CON 2018:

The City of Fresno Recycling Program – in partnership with the County of Fresno – invites you to attend Recycle-Con 2018 for America Recycles Day. The event is free to attend and takes place on Saturday, November 17th from 10:00 a.m. to 3:00 p.m. at Eaton Plaza (2400 Fresno Street).

Recycle-Con will provide residents of all ages the opportunity to learn more about recycling and what happens to your recyclables after it goes in the blue cart. There will be live demonstrations, interactive opportunities, informational booths, music, and food trucks available.

For more information about Recycle-Con or recycling resources, call the Recycling Hotline at (559) 621-1111.

Hours of Operation

The City of Fresno One Call Center staff is available Monday through Friday from 8 AM to 5 PM. You may report an issue 24/7 via (559) 621-CITY (2489), FresGo app, or by clicking Create a Service Request.

On Call Center Holidays:  1/1/18, 1/15/18, 2/19/18, 5/28/18, 7/4/18, 9/3/18, 11/12/18, 11/22/18, 11/23/18, & 12/25/18

Frequently Asked Questions

How do I report someone using illegal fireworks?

You can now report the illegal use or sales of fireworks via (559) 621-CITY (2489), FresGo app, or by creating a fireworks service request here.

Does the City of Fresno provide sand bags to residents?

Sand Bags are not provided by the City of Fresno. You may retrieve sandbags at 9400 N. Matus. It is free of charge. Bring your own shovel! For more information, you may call at (559)299-3818.

Is there a map that indicates when my Operation Clean-up is scheduled?

Not at this time. Please call (559) 621-CITY (2489) from 8 AM to 5 PM to obtain this information. We will be restoring the map online in the near future.

How do I report that my trash bin(s) were not serviced?

You can report a missed pick up via your FresGo app, by calling (559) 621-6888 and selecting option 1 after you make your initial language selection, or by creating a trash bin service request here.

Are farm animals allowed in the city?

No. Farm animals are not allowed within city limits. If you would like to report a residence that has farm animals at their residence, it may be reported via (559) 621-CITY (2489), FresGo app, or by creating a farm animal service request here.

When will the City tree in front of my residence be trimmed?

With over 400 sections it takes tree crews more than 16 years to trim the entire city one time.

Homeowners may trim away any limbs that can be reached from the ground without the use of a ladder or chainsaw. Pole pruners and loppers are acceptable tools for homeowners to use for pruning trees

If Homeowner wishes to have a tree completely trimmed out of trim cycle, they may do so by obtaining a free permit or by requesting one be mailed to you by calling (559) 621-CITY (2489), or by creating a tree service request here. All costs of the out of scheduled trim are the responsibility of the homeowner.

How long can a vehicle sit on a City street?

A vehicle may be parked on the City street for 72 hours. After 72 hours, it may be reported as abandoned. If there is a vehicle that appears that it may be stolen, you may report it to Fresno Police Department’s non-emergency line at (559) 621-7000.

Does the City of Fresno provide trees to plant?

Unfortunately not at this time. You may request a complementary tree planting permit which will include a list of City approved trees that you may plant.

Does the City of Fresno provide dumpsters?

No. You may, however, schedule a special haul. Please call (559) 621-CITY (2489) for more information or you may contact any local hauler.

Can I retrieve my birth, marriage, or death certificate at City Hall?

No. Please contact the Fresno County Recorder’s office at (559) 600-3476 for more information.

What do I do if there is a dog running at large or a deceased animal?

Contact the Central California SPCA at (559) 233-7722.

Who do I notify about street lights that are not working or that are damaged in the City of Fresno?

Street light issues may be reported via (559) 621-CITY (2489), FresGo app, or by creating a street light service request here. When reporting a street light issue, please ensure that you have the closest address to the pole and/or the pole number to ensure the City can locate the exact light in question.

Quick Links

Caltrans: Report issues regarding the highways.

811: Call Before You Dig.

211: 211 is a 24 hour, 7 days a week help hotline available in 150 languages. By calling 2-1-1 or 1-866-559-4211, you can be connected with over 6,000 resources on everything from immediate food and shelter, no cost childcare, PG&E discount programs and much, much more. If you have a question, 2-1-1 can help you find the answer.

911: Please dial 911 to report any life-threatening emergencies, items in the road on the freeway or homeless encampments on the freeway.

Park Reservations: Reservations for Roeding or Woodward Park.

Household Hazardous Waste: Household Hazardous Waste disposal inquiries.

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