City of Fresno

Corona Virus (COVID-19)

Corona Virus (COVID-19)

Exempt and Non-Exempt Businesses

Effective immediately, Governor Gavin Newsom and the Director of the California Department of Public Health have ordered all individuals living in the State of California to stay home or at their place of residence except as needed to follow the federal critical infrastructure sectors.

Read the full Executive Order here (pdf).

State of California COVID-19 FAQ

The City of Fresno is in close communication with the Fresno County Department of Public Health (FCDPH) for the most up-to-date information regarding novel coronavirus (COVID-19) in our region.  To date, FCDPH reports 31 total cases of COVID-19 in Fresno County, with 16 being travel-related cases, 4 person-to-person, 4 community-spread,  7 others under investigation, and 0 deaths.  At this time, there is no identified community spread in Fresno County but FCDPH says the risk to the general public is real.

Mayor Lee Brand has proclaimed a state of emergency for the city of Fresno – effective immediately – to help the city receive state and federal funding connected to the coronavirus disease.  The emergency declaration was made ONLY for the purposes of being eligible for federal or state funding connected to the pandemic.

Residents with questions regarding the Emergency Order are asked to email EmergencyOrderFAQs@Fresno.gov.

Frequently Asked Questions (FAQ) about City’s Shelter In Place EO
Preguntas frecuentes respecto al decreto de emergencia del refugio en casa para a ciudad de Fresno
Cov Lus Nquag Nug (FAQ) txog Nroog Chaw Nyob Hauv Chaw EO
ਸ਼ਹਿਰ ਦੇ ਸ਼ੈਲਟਰ ਇਨ ਪਲੇਸ ਈਓ ਬਾਰੇ ਅਕਸਰ ਪੁੱਛੇ ਜਾਂਦੇ ਪ੍ਰਸ਼ਨ (ਅਕਸਰ ਪੁੱਛੇ ਜਾਂਦੇ ਪ੍ਰਸ਼ਨ)

It is OK to go outside to walk, run, bike and hike if you are not in a group and following social distancing guidelines (stay 6 feet or more away from others).

*While this feels alarming, it is necessary. Without a vaccine or immunity, maximizing social distancing and restricting gatherings are the best tools we have to fight the virus and save lives. Our routines will be different, but we will adjust. Please be patient and kind to one another. We will get through this.

All City-produced events or conferences are canceled and the City will not issue any new special event permits until further notice.

In addition:

  • Council has allocated $750,000 for the Save Our Small Businesses Fund. Businesses with 25 or fewer employees will be eligible for 0% loans. If the business remains open for one year, the loan will be forgiven.  The Administration is working as fast as they can to develop this program.  Check our website daily.  We will make a public announcement when we are ready to accept applications.
  • There will be a 30-day moratorium on shutting off any water or garbage service for lack of payment.
    • NOTE: the City of Fresno’s water supply has not been affected. Your water delivery remains CLEAN, SAFE, and RELIABLE.
  • We are extending the deadline for business tax payment to June 1, 2020.
  • Parking enforcement will be suspended, including Residential Permit District Enforcement, towing of vehicles for 72 hour violations, and towing of vehicles not related to safety or access All other types of citation and towing enforcement remain in effect, including parking meters, curb designations, street sweeping zones, bike lanes, inoperative vehicles, and others. No new late penalties will be applied to citations. Late citations will not be forwarded to the DMV for vehicle registration hold. All in-person hearings will be rescheduled to May 2020.
  • Fresno Police are suspending homeless enforcement in the area of Santa Clara and G Streets.
  • Parks are remaining open at this time.  Some PARCS staff will be redirected to assist with customer service and custodial functions in the parks to ensure the restrooms are disinfected and stocked and our parks are as safe as possible.
  • Community centers are closed until further notice and our senior meals program has moved to home delivery. We are working closely with the non-profits that operate our centers and they are modifying their programs.

The City Attorney has suspended interior rental inspections for the time being.

  • No interest, late fees, or other penalties shall be charged or owed as a result of rent deferrals allowed due to COVID-19 related problems.
  • His office is also investigating complaints about price gouging – it is illegal to raise the price of essential goods, services, and lodging by more than 10 percent after an emergency has been declared.
  • If you suspect a business is price gouging, please call 3-1-1 or the City Attorney’s office at (559) 621-8400.
  • Public Records Act requests are accepted but the response may be delayed during and following the period of the state of emergency.

The City recommends that members of the public limit interaction and close contact with others, avoid touching your eyes, nose, and mouth with unwashed hands, and stay home if you are sick.

City Hall will remain closed to the public until further notice.  The purpose of this memo is to provide further procedures for specific situations:

City Employees: Security will visually verify employees by their badges.  Admittance of a City employee without a badge shall require authorization in-person from the Department Director or Assistant Director.

Members of the public: The public can drop off items for City Departments/Employees but they will need to note in writing who the item is for.  Security will then notify the Department/Employee and place the item on a table.  Employees will also be meeting members of the public at the front doors so they can pick up items.  There will be a separate table for these exchanges.  City Hall departments and their respective divisions are responsible for providing the Facilities Management Division with a list of staff contacts for various types of submissions.  Outside public agency representatives shall not enter the building without City Manager approval.

Public attendance at scheduled public meetings held at City Hall: Members of the public shall be allowed to enter the building for public meetings such as City Council and Planning Commission.  The time of the public meeting shall be provided to City Hall Security and Facilities Management.  All members of the public arriving for such meetings will be screened consistent with the security ordinance and resolution.  All counters will be closed even for those entering the building.

Press conferences: Media will be allowed in City Hall for press events as well as scheduled public meetings and hearings.  All members of the public including media shall be screened consistent with the security ordinance and resolution.

Social Distancing and Group Sizes: With respect to procedures contained in these entrance procedures, all City-adopted protocols for social distancing and maximum group sizes shall be followed and respected.

Deliveries: When deliveries arrive, they will be stopped at the front door.  The Department/Employee will need to be contacted to come accept the delivery and take it from there.  If the delivery is heavy, Facilities Management staff will assist in getting the delivery to the Department with a minimum of two cycles per day provided by Facilities Management staff.

Business License: Applications for, or renewals of, business licenses or business tax certificates can be done online at https://www.fresno.gov/finance. Our Frequently Asked Questions section has useful answers to many common questions.  Or you may contact our Customer Service division at (559) 621-6880 or businesstax@fresno.gov. Customer service hours are from 9:00 a.m. – 4:30 p.m.  You may also mail your applications, payments, or questions to the City of Fresno Business Tax Division, PO Box 45017, Fresno CA 93718-5017.  Or you may use the dropbox just inside the doors of the first floor at City hall, before passing security.

City Clerk’s Office: For information about the Fresno Municipal Code, Campaign Finance Statements, Public Records Requests, information about Ordinances, Resolutions and Agenda Packets, or other legislative-related matters please visit https://www.fresno.gov/cityclerk.

Code Enforcement: Code enforcement issues can be reported through the FresGO mobile app or by calling 3-1-1.  To access the Rental Housing Registry or Vacant Building Registry please visit https://www.fresno.gov/codeenforcement.  To submit an Administrative Appeal Form online scroll down and click on the “Administrative Hearing Appeal” box.  Residents can also call (559) 621-8400 for all customer service issues related to Code Enforcement. Code enforcement can also accept payments over the phone.  Price gouging and restaurant/bar violations can now be reported on FresGO and 3-1-1.

Fresno Area Express: FAX & Handy Ride will continue to operate on regular schedule during the Shelter in Place time.  FAX will follow Public Health officials advice & practice social distancing limiting each bus to 10 person.

Office of Independent Review: Residents wishing to file a complaint with the Office of Independent Review(OIR), view past reports, or contact the OIR can do so online at https://www.fresno.gov/oir

Parking Division: City Hall and SP+ offices are closed to the public.  The following locations are unstaffed and temporarily offer free parking: Spiral Garage, Underground Garage, Convention Center Garage, Merced/Van Ness Garage, Congo Alley Garage (aka Garage 4).  Some parking enforcement is suspended, including Residential Permit District Enforcement, towing of vehicles for 72 hour violations, street sweeping zones, and towing of vehicles not related to safety or access.  All other types of citation and towing enforcement remain in effect, including parking meters, curb designations, bike lanes, inoperative vehicles, and others.  No new late penalties will be applied to citations until June 30, 2020.  Late citations will not be forwarded to the DMV for vehicle registration hold.  All in-person hearings will be rescheduled to May 2020.  Visit https://www.fresno.gov/parking to apply for, or purchase, residential parking permits or to pay, or appeal, a parking citation.

Parks and Recreation (PARCS): The City has suspended all senior programming including the meal program.  However, our staff members are currently contacting each of our senior participants to determine whether or not they are interested in receiving home delivered meals.  Special Event Permits – Applications for permits have been suspended through March.  The Fresno Chaffee Zoo has been closed until the end of March.  The City and Zoo leadership will reassess the temporary closure at the end of the month.  The Regional Sports Complex has also been closed.

Personnel Services Department: Information about job postings, job specifications and job applications are available at https://www.fresno.gov/jobs.

Planning and Development: Permit applications can be submitted, and progress can be monitored, online through our FAASTER portal.  The FAASTER portal can be accessed by visiting https://www.fresno.gov/darm then clicking Submit, Review or Search for an Application.

Public Utilities: DPU will  suspend several free water conservation consultation services until further notice.  The suspended services include Water-Wise Landscape Consultations, Irrigation Efficiency Audits, and Water Leak Surveys.  Irrigation Controller Assistance (Timer Tutorials) will be available via telephone only. City outdoor watering restrictions are still in place.

In order to maintain essential solid waste services, the Operation Clean Up (OCU) program is SUSPENDED UNTIL FURTHER NOTICE.  All customers notified of pickup dates through March 27th will still have their waste piles picked up, but no further pickups are scheduled after that date.

Due to the uncertainty of the COVID-19 pandemic and the resulting impact on solid waste services, it is too early to anticipate a timeline for the OCU program to resume.  Customers are asked to refrain from placing any items at their curb for OCU pickup until the program resumes.

Public Works: Plans and submittals related to private development activity, as well as engineering plans and permit applications for public agency capital improvement projects, will be accepted at the main entrance on the first floor of City Hall. Online permit applications can be filed for all other needs.

Purchasing: Bid opportunities and updated information are available on the City’s website, under the “Doing Business” tab, then click on bid opportunities.

Utility Payments/Business Tax: Utility payments can be made through various methods.

1)    Online at https://www.fresno.gov/publicutilities then clicking the Utility Billing: Payment & Fees box.
2)    By mail:

City of Fresno
Utilities Billing and Collection Division
P.O. Box 2069
Fresno, CA 93718-2069

3)    Via phone by calling (559) 621-6888 (Credit card payments only).
4)    Drop off: A Drop Box just inside the doors of the first floor at City Hall, before passing security.

The City of Fresno announces that the Utilities Billing & Collections (UB&C) public counter at Manchester Center is CLOSED to mitigate the public exposure to the novel coronavirus (COVID-19).

We are also committed to following the Center for Disease Control and Prevention (CDC) recommendations to mitigate the transmission of this virus.

The City is recommending employees:

  • Wash their hands frequently with soap and water for at least 20 seconds.  If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol.
  • Clean and disinfect frequently touched objects and surfaces, including public counters regularly.
  • Stay home if they are sick or display flu-like respiratory symptoms such as fever and cough.
  • Use videoconferencing for meetings when possible.  When not possible, hold meetings in open, well-ventilated spaces.
  • Consider adjusting or postponing large meetings or gatherings.

Business Resource Response Team
The City of Fresno, Fresno County EDC, and The Fresno Chamber of Commerce established a Business Resource Response Team that assist businesses located in the City and County of Fresno.  The business community, especially for those located in the County can ask any questions regarding their business needs.  The City’s 311 Call Center already refers county businesses to the County of Fresno.  This hotline will serve as a backup when the City and County of Fresno are inundated with calls.  The Business Hotline is (559) 476-2509 and the email is covid@fresnoedc.com.

Need Assistance
United Way 2-1-1 is an easy-to-remember, three-digit number that families and individuals can call to obtain free and confidential information on health and human services such as Food and housing support; Mental health and substance abuse resources; Legal assistance; Youth programs; Medical and dental clinics; Job training opportunities; Household items and much more.

United Way 2-1-1
Call: 211
http://211.org/

Volunteers Needed
Hands On Central California has served the community since 1962. It was founded by a group of community leaders who saw the value of volunteerism as a tool for community change. Hands on Central California has an immediate need for volunteers to assist with Food Delivery, Grocery Delivery, Sorting & Packing Supplies and Coordinating Deliveries and Orders.

Hands On Central California
732 N. Van Ness Ave.
Fresno, CA 93728
Phone: (559) 237-3101
Toll Free: (866) 476-7787
Fax: (559) 237-6860
E-mail: info@handsoncentralcal.org
https://www.handsoncentralcal.org/

Food Delivery
Bitwise and Every Neighborhood Partnership are two organizations we know of that are helping coordinate delivery of groceries and supplies to the elderly and sick loved ones.  The City is working on coordinating volunteers.  Some stores still offer online ordering and delivery.  You can contact Chris Rocha at Bitwise at (559) 460-7809 or email groceries@bitwiseindustries.com or Andrew Feil of Every Neighborhood Partnership at andrew@everyneighborhood.org.  We will add more information as we receive it.

The City of Fresno Economic Development Department has compiled a list of resources for businesses in response to the COVID-19 outbreak.
COVID-19 Business Assistance Toolkit

Staff will be deploying additional cleaning and disinfectant measures, including the disinfecting of all City Hall public counters twice a day in an effort to limit the spread of novel coronavirus.  FAX will place flyers on busses and Handy Ride vehicles with information about what FAX is doing to help prevent the spread of the virus.  A link to the FCDPH website is prominently displayed on the City website.  The FCDPD site has a page dedicated to information on the COVID-19 coronavirus.  Check Fresno County Department of Public Health website for regular updates.

Constituents are encouraged to visit https://www.cdc.gov to learn more about COVID-19.