City of Fresno

Corona Virus (COVID-19)

Corona Virus (COVID-19)

Emergency Rental Assistance Program

The City of Fresno’s new emergency order, 2020-17, went into effect at 12:01 a.m. on Tuesday, May 26, 2020, and officially ended the City’s shelter-in-place order to revert to the State of California’s current stay-at-home orders, which have no set end date.

Residents with questions regarding the Emergency Order are asked to email EmergencyOrderFAQs@Fresno.gov.

Read the full Emergency Order 2020-17

Effective June 15, 2021, California is moving Beyond the Blueprint to safely fully reopen the economy – lifting the restrictions such as eliminating physical distancing, capacity restrictions, county tier systems, masks for vaccinated Californians, and more.

Restaurants, shopping malls, movie theaters, and most everyday places will be open as normal with no capacity limits or social distancing required.  The county tier system has been eliminated.

California’s Department of Public Health has updated statewide masking guidance to match the CDC’s guidance, lifting California’s mask requirements for vaccinated individuals starting on June 15.

EXCEPTIONS:

  • In accordance with Centers for Disease Control and Prevention (CDC) and Federal Transportation Security Administration (TSA) guidance, masks will still be required for uniquely vulnerable settings, such as: hospitals, long-term care facilities, homeless shelters, and public transit, Fresno Yosemite International Airport and on airplanes.
  • For indoor events of 5,000 people or more, attendees must confirm proof of vaccination or negative COVID-19 status in order to attend.  For outdoor events of 10,000 people or more (like concerts, sporting events, festivals, and conventions), it is recommended that attendees confirm proof of vaccination or negative COVID-19 status to attend, due to increased risk caused by travel and crowds.

The City recommends that members of the public limit interaction and close contact with others, avoid touching your eyes, nose, and mouth with unwashed hands, and stay home if you are sick. Residents are encouraged to get vaccinated if they have not done so already.  For information about vaccination and testing sites, please visit the Fresno County Department of Public Health website

State of California COVID-19 FAQ

Fresno County COVID-19 Statistics (6/29/2021)

  • Total Cases: 103,121 (+11)
  • Total Deaths: 1,727 (+0)
  • Currently Hospitalized: 41 (+1)
  • Test Results Received and Processed: 1,332,263**

*Recovered – Cases who have been laboratory cleared or cleared by non-laboratory methods.

**May include minimal duplicates and tests conducted on non-Fresno county residents. Labs conducted by the VA may be under-reported.

We are also committed to following the Center for Disease Control and Prevention (CDC) recommendations to mitigate the transmission of this virus.

Constituents are encouraged to visit https://www.cdc.gov to learn more about COVID-19.

Emergency Orders

Emergency Ordinances

City Department Information

Business License:
The Business Tax Division is now open for walk-ins.  Customer service hours are from 9:00 a.m. – 4:30 p.m.  Monday – Friday.  For your convenience, we encourage you to continue using our e-service options.  Applications for, or renewals of, business licenses or business tax certificates can be done online at https://www.fresno.gov/finance. Our Frequently Asked Questions section has useful answers to many common questions.  You may also mail your applications, payments, or questions to the City of Fresno Business Tax Division, PO Box 45017, Fresno CA 93718-5017.  Or you may use the drop box just inside the doors of the first floor at City hall, before passing security.

City Clerk’s Office: For information about the Fresno Municipal Code, Campaign Finance Statements, Public Records Requests, information about Ordinances, Resolutions and Agenda Packets, or other legislative-related matters please visit https://www.fresno.gov/cityclerk.

Code Enforcement: Code enforcement issues can be reported through the FresGO mobile app or by calling 3-1-1.  To access the Rental Housing Registry or Vacant Building Registry please visit https://www.fresno.gov/codeenforcement.  To submit an Administrative Appeal Form online scroll down and click on the “Administrative Hearing Appeal” box.  Residents can also call (559) 621-8400 for all customer service issues related to Code Enforcement. Code enforcement can also accept payments over the phone.  Price gouging and restaurant/bar violations can now be reported on FresGO and 3-1-1.

Fresno Area Express: FAX and Handy Ride continue to operate on a regular schedule.  Facial coverings are required for all FAX and Handy Ride riders, regardless of vaccination status through September 13, 2021, per federal regulation.  All passenger capacity restrictions have been eliminated on FAX buses and Handy Ride vehicles.

The Manchester Transit Center is open Monday through Friday from 8:30 a.m. to 4:00 p.m., and Handy Ride is open 8:00 a.m. to 4:30 p.m., Monday through Friday.

Office of Independent Review: Residents wishing to file a complaint with the Office of Independent Review(OIR), view past reports, or contact the OIR can do so online at https://www.fresno.gov/oir

Parking Division: City Hall and Ace Parking offices are open to the public.  Staffed payment booths resumed operation at Downtown Fresno parking garages on Monday, June 22, 2020.  Staffed hours for the Congo Alley Garage, Convention Center Garage, Spiral Garage, and Underground Garage are from 7:00 a.m. to 6:00 p.m.  The City of Fresno resumed street sweeping enforcement on July 6, 2020. Residential Permit District Enforcement resumed Monday, April 2021. All citation and towing enforcement remain in effect, including parking meters, curb designations, bike lanes, inoperative vehicles, and others.  All in-person hearings resumed Monday, July 12, 2021. Visit https://www.fresno.gov/parking to apply for, or purchase, residential parking permits or to pay, or appeal, a parking citation.

Parks and Recreation (PARCS): All City parks and dog parks are open to the public from 7:00 a.m. to 8:00 p.m.  City park drinking fountains are temporarily turned off in accordance with State and County guidelines.

All Splash Pads are open 7 days a week; from 10:00 am to 8:00 p.m. (Martin Ray Reilly, Inspiration, Mosqueda, Dickey, Figarden, Melody, Todd Beamer).  City swimming pools are open from 12:00 p.m. – 5:00 p.m., for community swim 7 days a week (Frank H Ball, Mary Ella Brown, Mosqueda, Einstein, Fink White, Pinedale, Quigley, and Romain).  Fresno Unified School District pools at Roosevelt and Edison High schools are open on weekends from 12:00 p.m. – 5:00 p.m., for community swim.

Community Recreation centers and skate/BMX parks are open from 3:00 p.m. – 7:00 p.m.  Airways and Riverside Golf Courses are open to the public, as is the Disc Golf Course at Woodward Park.  The Regional Sports Complex is open from 8:00 a.m. – 5:00 p.m., Saturdays through Tuesdays, and from 8:00 a.m. – 10:00 p.m., Wednesdays through Fridays for tournament play. (Park may stay open longer on weekends to accommodate scheduled tournaments.)

Senior congregate meals are temporarily suspended by order of the Fresno-Madera Agency on Aging.  For information about senior meals, please click the Food Delivery tab.

Applications for Special Event permits have resumed.  Reservations for park shelters, indoor facilities, or athletic fields have resumed.  Please call (559) 621-2900 for Special events, park shelter, indoor facility, or athletic field reservations.

Camp Fresno and Camp Fresno Jr. are also open for private reservations.  Please call (559) 621-2905 to make your reservation.

All parks are sanitized daily to ensure the health and well-being of park patrons.  Park patrons are encouraged to limit family gatherings to household members while social distancing.  Guidelines for social distancing, masking, etc., are posted at the park.  For more information, please visit the PARCS website or call (559) 621-2900.

Personnel Services Department: Information about job postings, job specifications, and job applications are available at https://www.fresno.gov/jobs.

Planning and Development: Permit applications can be submitted, and progress can be monitored, online through our Citizen Access portal.  The Citizen Access portal can be accessed by visiting Planning and Development then clicking Submit, Review, or Search for an Application. Planning and Development is now taking appointments through QLess, for more information or to schedule an appointment visit Planning and Development.

Police Department: Fresno Police headquarters – located at 2323 Mariposa Mall – as well as the five police substations are open to the public.

Public Utilities:
There is an indefinite moratorium on shutting off any water or garbage service for lack of payment. NOTE: the City of Fresno’s water supply has not been affected. Your water delivery remains CLEAN, SAFE, and RELIABLE.

Water-Wise Landscape Consultations, Irrigation Efficiency Audits, Irrigation Controller Assistance (Timer Tutorials) will be available for exterior home services by appointment by calling (559) 621-5480. Water Leak Surveys are limited to home exteriors until further notice. City outdoor watering restrictions are still in place.

Public Works: Public Works is now taking counter appointments through QLess, please schedule an appointment by visiting QLess Appointment Scheduler.  Plans and submittals related to private development activity, as well as engineering plans and permit applications for public agency capital improvement projects, are accepted at the Traffic Operations and Planning counter on the fourth floor.  Additional information can be found by visiting the Department of Public Works or calling (559) 621-8650.

Purchasing: Bid opportunities and updated information are available on the City’s website, under the “Doing Business” tab, then click on bid opportunities.

Utility Payments: The Utility Billing & Collection Counter at City Hall will be open to the public, without an appointment, between 8:00 a.m. – 5:00 p.m., Monday – Friday.  Utility payments can be made through various methods.

1)    Online at https://www.fresno.gov/publicutilities then clicking the Utility Billing: Payment & Fees box.
2)    By mail:

City of Fresno
Utilities Billing and Collection Division
P.O. Box 2069
Fresno, CA 93718-2069

3)    Via phone by calling (559) 621-6888 (Credit card payments only).
4)    Drop off: A Drop Box just inside the doors of the first floor at City Hall, before passing security.

The City of Fresno announces that the Utilities Billing & Collections (UB&C) public counter at Manchester Center is CLOSED).; however, customers can leave their payments in the drop box located in the lobby, behind the gates.

City Hall Information

Effective Monday, June 28, 2021, the public will be allowed to access City Hall to conduct business under the following conditions:

1) The public visiting City Hall will be required to enter City Hall through the security screening station in the main lobby. The public will not be subject to physical temperature screening.

2) The public visiting City Hall will be required to wear a mask while indoors at City Hall unless they present their vaccination card with accompanying identification at the security screening station.

3) Upon showing proof of vaccination, the security staff will identify the individual in a manner that allows City staff to be aware of which visitors are vaccinated and not required to wear a mask while in City Hall.

Turtle Café: The Turtle Café remains closed until further notice.

City Employees: Security will visually verify employees by their badges.  Admittance of a City employee without a badge shall require authorization in-person from the Department Director or Assistant Director.

Public attendance at scheduled public meetings held at City Hall: The City Council Chambers are open to the public.  All City public meetings, including but not limited to Planning Commission and Council meetings, will be conducted in person and electronically through web services and telephone. During the month of July*, Councilmembers and the public will be able to join council meetings in person and via Zoom, a web conference tool.  The public will be able to provide comments during the council meeting via Zoom’s web platform or phone number.  Written comments will also be accepted and entered into the record throughout the meeting via the City Clerk’s existing E-Comments software and email. Meetings will continue to be streamed on CMAC.tv via Channel 96 (Comcast) or 99 (AT&T) and from the City’s website. To comply with the Americans with Disabilities Act, if you need additional accommodations such as interpreters, sign language signers. Or the service of a translator, please contact the Office of the City Clerk at (559) 621-7650 or clerk@fresno.gov. To ensure availability, you are advised to make your request at least three (3) business days prior to the meeting.

* Beginning in August, Zoom technology will be eliminated and all council meetings will revert back to in-person and E-Comment participation.

Press conferences: Media will be allowed in City Hall for press events as well as scheduled public meetings and hearings.  All members of the public including media shall be screened consistent with the security ordinance and resolution.

Deliveries: Deliveries to City Hall must go through the standard security screening process at the front door.  Once screened, couriers can deliver packages directly to the requesting departments.  Couriers are required to wear facial covering unless they provide proof of vaccination.

Staff will be deploying additional cleaning and disinfectant measures, including the disinfecting of all City Hall public counters twice a day in an effort to limit the spread of novel coronavirus.  FAX will place flyers on busses and Handy Ride vehicles with information about what FAX is doing to help prevent the spread of the virus.  A link to the FCDPH website is prominently displayed on the City website.  The FCDPD site has a page dedicated to information on the COVID-19 coronavirus.  Check the Fresno County Department of Public Health website for regular updates.

Food Delivery

The Central California Food Bank’s Groceries2Go food delivery program is no longer offering food delivery.  City of Fresno residents in need of food are encouraged to call the Central California Food Bank at (559) 550-7353 for help.

Need Assistance

United Way 2-1-1 is an easy-to-remember, three-digit number that families and individuals can call to obtain free and confidential information on health and human services such as Food and housing support; Mental health and substance abuse resources; Legal assistance; Youth programs; Medical and dental clinics; Job training opportunities; Household items and much more.

United Way 2-1-1
Call: 211
http://211.org/

Temporary Outdoor Dining

On May 21, 2020, the Fresno City Council adopted Emergency Ordinance No. 2020-020 to assist restaurants and other businesses that are unable to operate at full indoor capacity due to Covid-19. Under this Ordinance, businesses may temporarily operate in parking lots and common outdoor areas of shopping centers in order to remain open while ensuring compliance with State requirements and CDC recommendations for distancing. In business areas without large private parking lots, such as Downtown and the Tower District, outdoor dining and other business activities may be allowed on sidewalks or the parking lane of the adjacent street in the form of a “parklet.”