City of Fresno

Corona Virus (COVID-19)

Corona Virus (COVID-19)

Save Our Small Business Grant

The City of Fresno’s new emergency order, 2020-17, went into effect at 12:01 a.m. on Tuesday, May 26, 2020, and officially ended the City’s shelter-in-place order to revert to the State of California’s current stay-at-home orders, which have no set end date.

Residents with questions regarding the Emergency Order are asked to email EmergencyOrderFAQs@Fresno.gov.

Read the full Emergency Order 2020-17

Governor Gavin Newsom unveiled the Blueprint for a Safer Economy, a statewide, stringent, and slow plan for living with COVID-19 for the long haul.  The plan imposes risk-based criteria on tightening and loosening COVID-19 allowable activities and expands the length of time between changes to assess how any movement affects the trajectory of the disease.

Based on recent data, each county will fall into one of four colored tiers – Purple (Widespread), Red (Substantial), Orange (Moderate) and Yellow (Minimal) – based on how prevalent COVID-19 is in each county and the extent of community spread.  That color will indicate how sectors can operate.  Purple (Widespread) is substituted for the previous County Data Monitoring List (which has equivalent criteria to Purple).

Counties must remain in every tier but purple for a minimum of 21 days before being eligible to move into the next tier.  Each Tuesday, California will update each county’s data for the previous week and make corresponding changes to tiers.  In order to move into a less restrictive tier, a county must meet that tier’s criteria for two straight weeks.

Effective August 31, Californians can go to covid19.ca.gov to find out where their county falls and what activities are allowable in each county.  Fresno County is currently in the Red tier. Understand which activities and businesses are open in the four tiers (PDF)

State of California COVID-19 FAQ

Fresno County COVID-19 Statistics (9/29/2020)

  • Total Cases: 28,517 (+76)
  • Total Deaths: 390 (+8)
  • Currently Hospitalized: 76 (-2)
  • Recovered: 18,428(+224)
  • Test Results Received and Processed: 287,333** (+8,274)

*Recovered – Cases who have been laboratory cleared or cleared by non-laboratory methods.

**May include minimal duplicates and tests conducted on non-Fresno county residents. Labs conducted by the VA may be under-reported.

The City recommends that members of the public limit interaction and close contact with others, avoid touching your eyes, nose, and mouth with unwashed hands, and stay home if you are sick. It is OK to go outside to walk, run, bike, and hike if you are not in a group and following social distancing guidelines (stay 6 feet or more away from others).

We are also committed to following the Center for Disease Control and Prevention (CDC) recommendations to mitigate the transmission of this virus.

Constituents are encouraged to visit https://www.cdc.gov to learn more about COVID-19.

Emergency Orders

Emergency Ordinances

City Department Information

Business License:
Applications for, or renewals of, business licenses or business tax certificates can be done online at https://www.fresno.gov/finance. Our Frequently Asked Questions section has useful answers to many common questions.  Or you may contact our Customer Service division at (559) 621-6880 or businesstax@fresno.gov. Customer service hours are from 9:00 a.m. – 4:30 p.m.  You may also mail your applications, payments, or questions to the City of Fresno Business Tax Division, PO Box 45017, Fresno CA 93718-5017.  Or you may use the drop box just inside the doors of the first floor at City hall, before passing security.

City Clerk’s Office: For information about the Fresno Municipal Code, Campaign Finance Statements, Public Records Requests, information about Ordinances, Resolutions and Agenda Packets, or other legislative-related matters please visit https://www.fresno.gov/cityclerk.

Code Enforcement: Code enforcement issues can be reported through the FresGO mobile app or by calling 3-1-1.  To access the Rental Housing Registry or Vacant Building Registry please visit https://www.fresno.gov/codeenforcement.  To submit an Administrative Appeal Form online scroll down and click on the “Administrative Hearing Appeal” box.  Residents can also call (559) 621-8400 for all customer service issues related to Code Enforcement. Code enforcement can also accept payments over the phone.  Price gouging and restaurant/bar violations can now be reported on FresGO and 3-1-1.

Fresno Area Express: FAX & Handy Ride will continue to operate on a regular schedule during the Shelter in Place time.  FAX will follow Public Health officials’ advice & practice social distancing limiting each bus to 10 people.

Office of Independent Review: Residents wishing to file a complaint with the Office of Independent Review(OIR), view past reports, or contact the OIR can do so online at https://www.fresno.gov/oir

Parking Division: City Hall and SP+ offices are closed to the public.  Staffed payment booths resumed operation at Downtown Fresno parking garages on Monday, June 22.  Staffed hours for the Congo Alley Garage, Convention Center Garage, Spiral Garage, and Underground Garage are from 7:00 a.m. to 6:00 p.m.  The City of Fresno resumed street sweeping enforcement on July 6, 2020. Residential Permit District Enforcement remains suspended. All other types of citation and towing enforcement remain in effect, including parking meters, curb designations, bike lanes, inoperative vehicles, and others.  Late citations will not be forwarded to the DMV for vehicle registration hold.  All in-person hearings will be rescheduled to October 2020 and a telephonic option will be offered. Emergency Order 2020-11 – Waiver Of Certain Recreational Vehicle Parking Restrictions, remains in effect.  Visit https://www.fresno.gov/parking to apply for, or purchase, residential parking permits or to pay, or appeal, a parking citation.

Parks and Recreation (PARCS): Parks are open to the public with modified hours; social gathering, picnicking, and barbecuing are not permitted. All playground equipment at City parks has been closed effective Wednesday, March 31, 2020. All city dog parks are open with modified rules and regulations effective Monday, June 15, 2020. All city park drinking fountains have been temporarily turned off. Splash pads and swimming pools are closed until further notice. Community centers and skate parks are closed until further notice. Airways and Riverside Golf Courses are now open to the public, as is the Disc Golf Course at Woodward Park. The Regional Sports Complex has been closed until further notice. The City has suspended all senior programming. For information about senior meals please click the Food Delivery tab. Applications for Special Event permits have been suspended until further notice.

We are not currently accepting reservations for any of our park shelters, indoor facilities, or athletic fields. Please call (559) 621-2900 should you like to be added to a waitlist; once reservations re-open we will give you a call back to schedule your reservation. All decisions to re-open the reservation process will be based on State and local timelines and will be subject to COVID protocols.

Some PARCS staff will be redirected to assist with customer service and custodial functions in the parks to ensure the restrooms are disinfected and stocked and our parks are as safe as possible.

For more information, please visit the PARCS website or call (559) 621-2900.

Personnel Services Department: Information about job postings, job specifications, and job applications are available at https://www.fresno.gov/jobs.

Planning and Development: Permit applications can be submitted, and progress can be monitored, online through our FAASTER portal.  The FAASTER portal can be accessed by visiting https://www.fresno.gov/darm then clicking Submit, Review, or Search for an Application.

Police Department: Fresno Police are suspending homeless enforcement in the area of Santa Clara and G Streets.

Public Utilities:
There will be a 30-day moratorium on shutting off any water or garbage service for lack of payment. NOTE: the City of Fresno’s water supply has not been affected. Your water delivery remains CLEAN, SAFE, and RELIABLE.

DPU will suspend several free water conservation consultation services until further notice.  The suspended services include Water-Wise Landscape Consultations, Irrigation Efficiency Audits, and Water Leak Surveys.  Irrigation Controller Assistance (Timer Tutorials) will be available via telephone only. City outdoor watering restrictions are still in place. The Operation Clean Up (OCU) program is suspended until further notice.  Customers should refrain from placing any items at their curb for OCU pick up until the program resumes.

Public Works: Plans and submittals related to private development activity, as well as engineering plans and permit applications for public agency capital improvement projects, will be accepted at the main entrance on the first floor of City Hall. Online permit applications can be filed for all other needs.

Purchasing: Bid opportunities and updated information are available on the City’s website, under the “Doing Business” tab, then click on bid opportunities.

Utility Payments/Business Tax: Utility payments can be made through various methods.

1)    Online at https://www.fresno.gov/publicutilities then clicking the Utility Billing: Payment & Fees box.
2)    By mail:

City of Fresno
Utilities Billing and Collection Division
P.O. Box 2069
Fresno, CA 93718-2069

3)    Via phone by calling (559) 621-6888 (Credit card payments only).
4)    Drop off: A Drop Box just inside the doors of the first floor at City Hall, before passing security.

The City of Fresno announces that the Utilities Billing & Collections (UB&C) public counter at Manchester Center is CLOSED to mitigate the public exposure to the novel coronavirus (COVID-19).

City Hall Information

City Hall will remain closed to the public until further notice.

All City-produced events or conferences are canceled and the City will not issue any new special event permits until further notice.

City Employees: Security will visually verify employees by their badges.  Admittance of a City employee without a badge shall require authorization in-person from the Department Director or Assistant Director.

Members of the public: The public can drop off items for City Departments/Employees but they will need to note in writing who the item is for.  Security will then notify the Department/Employee and place the item on a table.  Employees will also be meeting members of the public at the front doors so they can pick up items.  There will be a separate table for these exchanges.  City Hall departments and their respective divisions are responsible for providing the Facilities Management Division with a list of staff contacts for various types of submissions.  Outside public agency representatives shall not enter the building without City Manager approval.

Public attendance at scheduled public meetings held at City Hall: All City public meetings, including but not limited to Planning Commission and Council meetings, shall be conducted electronically through web services and telephone.  Councilmembers and the public will join council meetings via Zoom, a web conference tool. The public will be able to provide comments during the council meeting via Zoom’s web platform or phone number.  A designated phone line will offer Spanish and Hmong translation for a specific item on Thursday’s agenda. Written comments will also be accepted and entered into the record throughout the meeting via the City Clerk’s existing E-Comments software and email. Meetings will continue to be streamed on CMAC.tv via Channel 96 (Comcast) or 99 (AT&T) and from the City’s website.

Press conferences: Media will be allowed in City Hall for press events as well as scheduled public meetings and hearings.  All members of the public including media shall be screened consistent with the security ordinance and resolution.

Social Distancing and Group Sizes: With respect to procedures contained in these entrance procedures, all City-adopted protocols for social distancing and maximum group sizes shall be followed and respected.

Deliveries: When deliveries arrive, they will be stopped at the front door.  The Department/Employee will need to be contacted to come to accept the delivery and take it from there.  If the delivery is heavy, Facilities Management staff will assist in getting the delivery to the Department with a minimum of two cycles per day provided by Facilities Management staff.

Staff will be deploying additional cleaning and disinfectant measures, including the disinfecting of all City Hall public counters twice a day in an effort to limit the spread of novel coronavirus.  FAX will place flyers on busses and Handy Ride vehicles with information about what FAX is doing to help prevent the spread of the virus.  A link to the FCDPH website is prominently displayed on the City website.  The FCDPD site has a page dedicated to information on the COVID-19 coronavirus.  Check the Fresno County Department of Public Health website for regular updates.

Business Resource Response Team

The City of Fresno, Fresno County EDC, and The Fresno Chamber of Commerce established a Business Resource Response Team that assists businesses located in the City and County of Fresno.  The business community, especially those located in the County can ask any questions regarding their business needs.  The City’s 311 Call Center already refers to county businesses to the County of Fresno.  This hotline will serve as a backup when the City and County of Fresno are inundated with calls.  The Business Hotline is (559) 476-2509 and the email is covid@fresnoedc.com.

Volunteers Needed

Hands-On Central California has served the community since 1962. It was founded by a group of community leaders who saw the value of volunteerism as a tool for community change. Hands-on Central California has an immediate need for volunteers to assist with Food Delivery, Grocery Delivery, Sorting & Packing Supplies, and Coordinating Deliveries and Orders.

Hands-On Central California
732 N. Van Ness Ave.
Fresno, CA 93728
Phone: (559) 237-3101
Toll Free: (866) 476-7787
Fax: (559) 237-6860
E-mail: info@handsoncentralcal.org
https://www.handsoncentralcal.org/

Food Delivery

Bitwise and Every Neighborhood Partnership are two organizations we know of that are helping coordinate the delivery of groceries and supplies to the elderly and sick loved ones.  The City is working on coordinating volunteers.  Some stores still offer online ordering and delivery.  You can contact Chris Rocha at Bitwise at (559) 460-7809 or email groceries@bitwiseindustries.com or Andrew Feil of Every Neighborhood Partnership at andrew@everyneighborhood.org.  We will add more information as we receive it.

The Senior Aid and Food and Resources (SAFR)

The Senior Aid for Food and Resources (SAFR) program provides senior citizens with a FREE box of groceries.  The goal of the program is to provide essential resources to seniors while reducing their risk by limiting potential exposure to the virus.  Grocery boxes can be picked up through a contact-less drive-thru method at three sites in the City of Fresno.  For more information, or to sign up visit https://fresnocovidhelp.com/SAFR/ or call (559) 621-SAFR (7237).

Need Assistance

United Way 2-1-1 is an easy-to-remember, three-digit number that families and individuals can call to obtain free and confidential information on health and human services such as Food and housing support; Mental health and substance abuse resources; Legal assistance; Youth programs; Medical and dental clinics; Job training opportunities; Household items and much more.

United Way 2-1-1
Call: 211
http://211.org/

Fresno County’s Helping Underserved Business (HUB) Grant Program:
On May 12, 2020, the Fresno County Board of Supervisors voted to authorize funding from the Federal CARES Act for a small business grant program in the amount of $5 million.

Fresno County, in partnership with the Fresno Economic Development Corporation and Access Plus Capital, is launching the Helping Underserved Business (HUB) Grant Program to provide grant awards to local small businesses that have been impacted by COVID-19 and related to Shelter-In-Place orders.  Under the program, businesses could apply for up to $5,000 to support their business to pay employee salaries, rent, utilities or purchase essential supplies.

Applications for the HUB grant program are being accepted online at www.fresnohubgrant.com from May 18 – June 1.  All applications must be received by 11:59 p.m., on June 1, 2020.  Call 2-1-1 for more information.

Save Our Small Business Loan to Grant Program:
On March 25, 2020, the Fresno City Council approved the allocation of $750,000 for the Save Our Small Business Loan to Grant Program for businesses that are physically located in the City of Fresno. Businesses with 1-5 employees were eligible to apply for a $5,000 loan at zero percent interest. Businesses with 6-25 employees were eligible to apply for a $10,000 loan at zero percent interest. If a business remains open for one year, the loan is forgiven. The loan application period closed at 11:59 p.m., on April 12, 2020. There were 2,634 applications submitted with 1068 applications approved for a random drawing.

Business Assistance Toolkit:
The City of Fresno Economic Development Department has compiled a list of resources for businesses in response to the COVID-19 outbreak.
COVID-19 Business Assistance Toolkit

Housing Retention Grant Program

Beginning July 1, qualifying City of Fresno residents impacted by COVID-19 can apply for a housing retention grant through local community benefit organizations in the amounts of $1,500 per individual and $3,000 per family that will provide assistance with housing payments and related expenses.

Eligibility:  

  • Must be a resident of the City of Fresno
  • Must have been impacted by COVID-19 and unable to pay rent or mortgage
    • Examples include Job loss, a reduction in work hours, incurring unforeseen medical expenses, etc.
  • Must Meet the Income Eligibility Requirement

Before applying, Fresno residents are encouraged to find out their income eligibility

Income Limits Chart
Tabla de Limites de Ingresos
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Housing Retention Program Application
Aplicación del Programa de Subvenciones de Retención de Vivienda
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Housing Retention Program Frequently Asked Questions
Programa de Subvenciones de Retención de Vivienda – Preguntas Frecuentes

Partner Organizations
Reading and Beyond – (559) 214-0317
The Fresno Center – (559) 898-2565
Centro La Familia – (559) 237-2961
Education & Leadership Foundation – (559) 291-5428
Jakara Movement – (559) 549-4088
West Fresno Family Resource Center – (559) 621-2967

Temporary Outdoor Dining

On May 21, 2020, the Fresno City Council adopted Emergency Ordinance No. 2020-020 to assist restaurants and other businesses that are unable to operate at full indoor capacity due to Covid-19. Under this Ordinance, businesses may temporarily operate in parking lots and common outdoor areas of shopping centers in order to remain open while ensuring compliance with State requirements and CDC recommendations for distancing. In business areas without large private parking lots, such as Downtown and the Tower District, outdoor dining and other business activities may be allowed on sidewalks or the parking lane of the adjacent street in the form of a “parklet.”

Outdoor Dining Application Materials
Materiales de aplicación para cenas al aire libre
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Outdoor Dining Grant Funding:

  • Applicants may be eligible to receive outdoor dining grant funding.
  • To apply to receive this funding, fill out the Outdoor Dining Grant Recipient Voucher Remittance Form below and submit in FAASTER with your application.
  • If you would like to receive this grant funding electronically, fill out the Electronic Payment Form below and submit in FAASTER with your application.