The purpose of the Information Services Department (ISD) is to place the information necessary to run the City at the fingertips of the City's decision makers. The pervasive reliance on technology has resulted in ISD becoming an integral partner in streamlining and re-engineering projects for all City departments and divisions.
ISD has three core functions. First Traditional Data Processing functions which include PC installation and support, computer operations, printer management and back-ups. Second, Management Information Systems function of programming, interfaces between applications and systems analysis. Third, the integration of information into work: project management, information architecture and engineering, and automating workflow.
Service Level Agreements