The City Of Fresno Improves Customer ServiceWith The One Call Center
02/01/2006

FRESNO , CA February 1, 2006) – The City of Fresno has set a new standard for customer service with the launch of the City’s One Call Center, providing residents with one direct connection for information throughout the City.

Effective today, February 1, 2006, residents can call one single phone number, 621- CITY (2489), to report an issue or get information on any department or service within the City of Fresno. Residents can report or receive information quickly and easily by calling the City of Fresno’s One Call Center where trained customer service representatives will direct their call to the appropriate department.

City residents are just one call away from reporting vandalism or graffiti, obtaining information on youth and community activities, or contacting their local councilmember. “The people of Fresno deserve service that is efficient, effective and timely. The One Call Center allows us to do just that.” stated Fresno’s Mayor, Alan Autry.

The City of Fresno One Call Center is staffed Monday through Friday from 8am through 5pm by City personnel and will be answered by a live operator at all other times. After hours calls will receive a response on the next business day.

Anonymous calls are accepted and all calls are confidential.

For more information please visit the website at www.fresno.gov/callcenter or call 559-621-CITY (559-621-2489).


Andrew T. Souza , City Manager
Contact: Rhonda Jorn, Public Affairs Officer: (559) 621-7777

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