American’s with Disabilities Act (ADA)
Frequently Asked Questions for the Public

Contents

Does the City of Fresno enforce the ADA?. 1

What is an ADA Coordinator?. 1

I would like to request an accommodation/modification to a City of Fresno program, service, or activity. Who do I contact?. 2

How do I file an ADA grievance with the City of Fresno?. 2

My business is being sued for lack of compliance with ADA Standards. How can I get assistance with improving the accessibility of my business?. 2

How can I get assistance with the cost of improving the accessibility of my business?. 3

I have an accessibility concern/complaint that is not related to a City of Fresno program, service, or activity. Who can assist me?. 3

What local organizations provide services for people with disabilities?. 4

What is the Disability Advisory Commission (DAC)?. 5

No. The ADA is enforced by the Department of Justice (DOJ), the Equal Employment Opportunity Commission (EEOC), and the Federal Transit Administration (FTA).

DOJ ADA Hotline: 800-514-0301 (voice), 800-514-0383 (TTY)
http://www.ada.gov/
 

EEOC: 800-669-4000 (voice), 800-669-6820 (TTY)
http://www.eeoc.gov/

FTA: 888-446-4511 (Voice), 800-877-8339 (TTY)
http://www.fta.dot.gov/

An ADA Coordinator is an employee designated to coordinate the City of Fresno compliance efforts under the ADA. Duties include:

  • Responding to grievances/complaints
  • Coordinating disability and accessibility related training for employees
  • Developing and/or implementing plans to improve services for people with disabilities
  • Advising city departments on ADA and access related topics
  • Coordinating the activities of the Disability Advisory Commission

The City of Fresno ADA Coordinator is Shannon M. Mulhall, 559-621-8716, Shannon.Mulhall@fresno.gov

I would like to request an accommodation/modification to a City of Fresno program, service, or activity. Who do I contact?

Members of the public requesting accommodations/modifications to programs, services, or activities of the City of Fresno may contact Shannon M. Mulhall, ADA Coordinator at 559-621-8716 or Shannon.Mulhall@fresno.gov.

Applicants or employees of the City of Fresno who would like to request a reasonable accommodation or have other disability-related concerns may contact Steven Mukai, Senior HR/Risk Analyst at 559-621-6913 or Steven.Mukai@fresno.gov.

How do I file an ADA grievance with the City of Fresno?

Concerns or complaints that a program, service, or activity of the City of Fresno is not accessible to persons with disabilities should be directed to Shannon M. Mulhall, ADA Coordinator at 559-621-8716 or Shannon.Mulhall@fresno.gov.

The City of Fresno Grievance Procedure can be found here: http://www.fresno.gov/Government/DisabilityAdvisoryCommission/ADAGrievance.htm

My business is being sued for lack of compliance with ADA Standards. How can I get assistance with improving the accessibility of my business?

The City of Fresno employs a Certified Access Specialist (CASp) who is available to do plan checks and consultations on California Building Code (Title 24) and ADA Standards accessibility requirements. For more information contact Jan Bier at 559-621-8100, Jan.Bier@fresno.gov. More information is also available at http://www.fresno.gov/Government/DepartmentDirectory/DARM/BuildingandSafety/default.htm

The State of California CASp program is designed to meet the public's need for experienced, trained, and tested individuals who can render opinions as to the compliance of buildings and sites with the State of California codes and regulations and ADA for accessibility. More information about the statewide CASp program and a list of CASps can be found here: www.dgs.ca.gov/dsa/Programs/programCert/casp.aspx

2010 ADA Standard can be found here www.ada.gov

The California Building Codes (Title 24) can be found here: http://www.bsc.ca.gov/

How can I get assistance with the cost of improving the accessibility of my business?

To assist businesses with complying with the ADA, Section 44 of the IRS Code allows a tax credit for small businesses and Section 190 of the IRS Code allows a tax deduction for all businesses.

The tax credit is available to businesses that have total revenues of $1,000,000 or less in the previous tax year or 30 or fewer full-time employees. This credit can cover 50% of the eligible access expenditures in a year up to $10,250 (maximum credit of $5000). The tax credit can be used to offset the cost of undertaking barrier removal and alterations to improve accessibility; providing accessible formats such as Braille, large print and audio tape; making available a sign language interpreter or a reader for customers or employees, and for purchasing certain adaptive equipment.

The tax deduction is available to all businesses with a maximum deduction of $15,000 per year. The tax deduction can be claimed for expenses incurred in barrier removal and alterations.

Form 8826 can be downloaded here: www.irs.gov/pub/irs-pdf/f8826.pdf

I have an accessibility concern/complaint that is not related to a City of Fresno program, service, or activity. Who can assist me?


Resources for Independence, Central Valley
3008 North Fresno Street
Fresno, CA 93703
559-221-2330
www.ricv.org

Disability Rights California
567 W. Shaw Ave Suite C-3
Fresno, CA 93704
1-800-390-7032
www.disabilityrightsca.org

Fair Housing Council – Central CA
333 W Shaw Ave
Fresno, CA 93704
(559) 244-2950
www.fhc-cc.org

U.S. Department of Justice
Disability Rights Section
950 Pennsylvania Ave. NW
Washington, DC 20530
800-514-0301 ADA Hotline
800-514-0383 TTY
202-307-1198 FAX
www.ada.gov

Pacific ADA Center
555 12th Street, Suite 1030
Oakland, CA 94607-4046
1-800-949-4232 Voice/TTY
510-285-5600 Voice/TTY
510-285-5614 fax
www.adapacific.org

The Federal Access Board
1331 F Street NW, Suite 1000
Washington, DC 20004-1111
800-872-2253
800-993-2822 TTY
202-272-0081 FAX
www.access-board.gov

Division of the State Architect
Universal Design Program
1102 Q Street, Suite 5100
Sacramento, CA 95814
916445-8100 Voice/TTY
www.dgs.ca.gov/dsa/Programs/progAccess/access2013.aspx

What local organizations provide services for people with disabilities?

Would you like to add your organization to the list? Email Shannon.Mulhall@fresno.gov

California Telephone Access Program
7525 N. Cedar Suite 115
Fresno, CA 93720
1-800-806-1191
www.CaliforniaPhones.org

Central Valley Regional Center
4615 N. Marty
Fresno, CA 93722-4186
559-276-4350
www.cvrc.org

Deaf & Hard of Hearing Service Center, Inc
5340 N. Fresno St
Fresno, CA 93710
559-225-3323
www.dhhsc.org

Department of Rehabilitation
2550 Mariposa Mall, Room 2000
Fresno, CA 93721
559-445-6038
www.rehab.cahwnet.gov

Equal Employment Opportunity Commission
2300 Tulare Street Suite 215
Fresno, CA 93721
1-800-669-4000
www.eeoc.gov/field/fresno

Exceptional Parents Unlimited
4440 N. First St
Fresno, CA 93726
559-229-2000
www.exceptionalparents.org

Fresno Madera Area Agency on Aging
3837 N. Clark St
Fresno, CA 93726
559-453-4405
http://fmaaa.org/

National Alliance on Mental Illness, Fresno
7545 North Del Mar #105
Fresno, CA 93711
559-224-2469
www.namifresno.org

Resources for Independence, Central Valley
3008 North Fresno Street
Fresno, CA 93703
559-221-2330
www.ricv.org

United Learning Foundation
619-634-3082
www.ULFUSA.com

Valley Center for the Blind
2491 West Shaw Avenue Ste 124
Fresno, CA
559-222-4447
www.valleycenterfortheblind.org

Veterans Central CA Health Care System
Department of Veterans Affairs
2615 E. Clinton Ave
Fresno, CA 93703-2223
559-225-6100
www.fresno.va.gov

What is the Disability Advisory Commission (DAC)?

The DAC is a seven-member body made up of community leaders appointed by the Mayor and approved by the City Council; five of the seven members must be persons with disabilities. The DAC:

  • Advises the City of Fresno on ways to ensure services and facilities are accessible to the community
  • Offers input to City of Fresno Departments for enhancing the level of access for people with disabilities to programs, services, and activities
  • Provides advocacy for overarching issues affecting people with disabilities in the City of Fresno

The DAC meetings are held on the second Tuesday from 10:00 am – 11:30 pm at City Hall, Meeting Room A (2165), 2600 Fresno Street, Fresno, CA 93721. There are no regularly scheduled meetings in July or November. All are welcome to attend. For information about past meetings or upcoming agendas, visit www.fresno.gov/dac.