Utility Billing & Collection FAQ
Where can I pay my utility bill?What is the watering schedule for the City of Fresno?If I receive a 48 hour notice, can I mail in the payment?If I receive a 48 hour notice by mail, how long do you allow for payment? When is Operation Cleanup in my area?Who or what department can I call if the street sweeper doesn't come on my street?Why was my trash not picked up?Since my trash wasn't picked up, will I get a credit or will my bill be prorated? How do I get a 64 gallon container? How long should it take to receive it?What is the minimum payment required to keep my water service on?When will I get my refund check?What are my scheduled trash pick up days?Why was my senior citizen discount discontinued?Did you receive my payment? What is the balance on my account?Why am I still charged if my water is off?What is a back flow device? What do I need to do to get my water turned on?Can I make a payment arrangement on a returned check? Can I pay a returned check with another check?Who do I call to get new recycling containers? Why wasn't my recycling container picked up?What are the Utilities rates in the City of Fresno?When will I receive my water meter?
Where can I pay my utility bill?  
Your City of Fresno Utility bill can be paid in the Utilities Billing and Collection Division located inside City Hall on the first floor. City Hall is located on P Street, between Tulare and Fresno Streets. Our lobby business hours are Monday - Friday, 8 a.m. to 5 p.m. Your Utility bill can also be paid at our Manchester office located on the south end of Manchester Mall. Office hours for the Manchester office are Monday - Friday, 9 a.m. to 6 p.m. Payment may also be made by credit card over the phone. For more information contact the Utilities Billing and Collection Division at (559)621-6888.
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What is the watering schedule for the City of Fresno?  
Watering Days Summer Schedule March 2 - November 30 Days -- Customers with addresses ending with odd numbers (1,3,5,7,9) may water on Tuesdays, Thursdays, and Saturdays. Customers with addresses ending with even numbers (0,2,4,6,8) may water on Wednesdays, Fridays, and Sundays. Hours -- Customers may water during the hours of midnight to 6 a.m., 8 a.m. to 11 a.m., and 7 p.m. to midnight. Winter Schedule December 1 - March 1 Customers with addresses ending with odd numbers (1,3,5,7,9) may water on Saturdays. Customers with addresses ending with even numbers (2,4,6,8,0) may water on Sundays. Hours -- Customers may water lawns and other outdoor landscape anytime only on their scheduled days. For more information on Fresno watering schedules and water conservation, please visit Water Management at: Water Management
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If I receive a 48 hour notice, can I mail in the payment?  
No. Payment must be brought in to the City Hall Utilities Office or the Manchester Office only. We advise you not send in payment by mail because there is no guarantee that we will receive the payment before the service is shut off.
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If I receive a 48 hour notice by mail, how long do you allow for payment?   
48 hours from receipt of the notice.
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When is Operation Cleanup in my area?  
Call Community Sanitation at (559)621-1447 for the scheduled time in your area.
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Who or what department can I call if the street sweeper doesn't come on my street?  
Call Community Sanitation at (559)621-1447 for information regarding street sweeping.
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Why was my trash not picked up?  
There may have been a problem with the location of the container or the time it was put out. The disposal driver will usually leave a notice describing the problem. Call Solid Waste at (559)621-1452 if you have any questions.
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Since my trash wasn't picked up, will I get a credit or will my bill be prorated?   
No. If your service was skipped and called in, it should be picked up by the end of that day or the next working day. Since the service was provided, no adjustment will be made to the bill.
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How do I get a 64 gallon container? How long should it take to receive it?  
Call Utilities Customer Service at (559)621-6888 to change the size of your trash can. It usually takes 3-5 days for delivery.
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What is the minimum payment required to keep my water service on?  
Any past due balance including late charges must be paid to avoid interruption of service.
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When will I get my refund check?  
Usually within 30 days after the account is closed.
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What are my scheduled trash pick up days?  
Call Utilities Customer Service at (559)621-6888 for trash pick up days. Call Solid Waste at (559)621-1452 if your trash wasn't picked up.
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Why was my senior citizen discount discontinued?  
Your eligibility for the discount may have changed. If you are no longer the customer of record, or if more than three people reside at the residence, you may no longer qualify for the discount. If you have recently moved, the discount may not have been transferred to your new address. Please call (559)621-6888 for details.
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Did you receive my payment? What is the balance on my account?  
For payment and account balance information, please call Utilities Customer Service at (559)621-6888.
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Why am I still charged if my water is off?  
If the water was shut off for non-payment and the property is occupied, most services are still used. Therefore, we continue to bill for all of the services.
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What is a back flow device?   
It is a state mandated device placed on specific types of water users to protect the City water supply. If the water pressure in the area or in a building drops, the used wastewater already in the building can flow back in to the main water system. The back flow device is in place to prevent this.
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What do I need to do to get my water turned on?  
If you are a new customer, a deposit and/or rental agreement and personal information for the application is required. If the service is shut off for non-payment, payment in full is required. Call (559)621-6888 to get additional information.
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Can I make a payment arrangement on a returned check?   
No, payment of the check must be made in full.
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Can I pay a returned check with another check?  
No, returned checks must be paid in full by cash or money order in the office, either at City Hall or Manchester Center.
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Who do I call to get new recycling containers? Why wasn't my recycling container picked up?  
Call the recycling hotline at (559)621-1111. For more information on recycling visit Solid Waste Recycling at: Solid Waste
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What are the Utilities rates in the City of Fresno?  
Customers in the City of Fresno are billed monthly for Water, Sewer, Solid Waste, and Community Sanitation. Single Family homes are billed using a flat rate. The size of the trash can and the square footage of the property will affect the rate. Commercial and Multi-residential properties are billed using a metered rate for water. The size of the trash container will also affect the rate.
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When will I receive my water meter?  
Please follow this link to read more about our water meter project.
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