Frequently Asked Questions

Frequently Asked Questions

Community SanitationGeneral QuestionsResidential QuestionsRecycling Questions

Community Sanitation

Why wasn't sweeping completed in front of my home?
There are many reasons why the sweeper may not have been able to remove debris from your street. Most often, it's because items such as cars, bicycles, toys, basketball hoops and refuse containers are blocking the roadway. Vehicles parked too close to each other for the sweeper to maneuver between them are another cause. Low hanging trees and shrubs can prevent sweepers from cleaning in front of your home as well.
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What can you do to help street sweepers?
Keeping the roadway in front of your house free of large objects and obstructions is the best way to assist street sweeping. Large sticks, branches and pine needs will clog and jam the sweepers' operating systems.
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What about sweeping up leaves?
During the winter months the focus of the City’s street sweeping efforts is leaf removal to help keep drains clear. To better assist sweepers, do not rake, blow or pile up leaves; doing so is considered illegal dumping. The sweeper cannot pick up large loads and debris will be left for you to remove. Please place leaves from your trees in your green solid waste-recycling container.
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Safety precautions near sweepers?
Be sure to keep a safe distance between you and the sweeper at all times. Try to avoid maneuvering around sweeper trucks; move off to the side of the road until you are sure it is safe to continue. Keep children a safe distance from the sweepers. Do not ride, run or play near the trucks.
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General Questions

What Holidays does Soild Waste recognize?
We recognize Thanksgiving, Christmas, and New Years Day, please see our holiday page for information on service changes.
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What do I do with Household Hazardous Wastes?
Please visit our Household Hazardous Waste page for information.  The City of Fresno and Fresno County sponsor two free Household Hazardous Waste Collection Events, one in the spring and one in the fall, call 262-4259 for dates and locations.
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Where do I take paint?
"If usable, donate the paint to a non-profit organization.  Empty, dry paint containers can be placed in the blue recycling cart.

Latex Paint:
If needing disposal, dry it with kitty litter, and place dried paint in gray trash container.

Oil Based Paint:
If needing disposal, save it for the next Household Hazardous Waste collection event,  held by the County  twice per year.


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What do I do with batteries?
Should be saved for a Household Hazardous Waste Event, please see our Household Hazardous Waste page for more information.
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What do I do with concrete?
Small amounts can be placed in on call bins, please call 621-1452 for more information.
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What do I do with old tires?
Tires are recycled through Code Enforcement, please visit their Website or call 621-8400.
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What do I do to report a skipped container?
Please call 621-1452 to speak to a customer service clerk about skipped containers. Our customer service line is open Monday through Friday, 8:00 AM through 4:15 PM .If you are a residential customer and are calling on your service day, please wait until at least 3:00 PM to allow the routes the minimum amount of time it would take to service your area. 


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Residential Questions

What goes in what container?
Visit our Blue, Green, and Gray Cart pages for information on what goes in each cart.  If you still are not sure, please call 621-1452.
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How do I report service concerns or if I did not receive service?
Please call 621-1452 and speak with our Customer Service staff.
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Are my containers screened correctly?
Please check our Container in View page for information in proper screening, if you still have questions please call 621-1452.
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What if my containers don't fit through my gate?
Please check our Container in View page for different ideas on screening your containers or call 621-1452.
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I got a notice of violation for contamination or container-in-view, is there a fine attached to it?
Please check our Container in View page for details for enforcement rules or call 621-1894 for more information.
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What do I do if my container is stolen?
Please call 621-1452 and speak with our Customer Service staff.
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What types of special services are available?
Please visit our Additional Services page for more information.
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How do I start or stop service, make payments, or inquire about my bill?
Contact City of Fresno Billing and Utilities by calling 621-6888.
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When will Operation Clean-up come to my neighborhood?
Operation Clean-up, the yearly garbage pick-up is handled by Community Sanitation.  They can be reached at 621-1447 or on their Website.
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What Holidays does Solid Waste recognize?
We recognize Thanksgiving, Christmas, and New Years Day, please see our holiday page for information on service changes.
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Recycling Questions

What types of items are recyclable?
Please visit our Blue Cart page for information on what is recyclable in the City of Fresno.  If you still have questions please call 621-1111.
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What plastics are recyclable?
All plastics can be recycled in City of Fresno blue carts and bins.  This includes unnumbered plastics but not Styrofoam.
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Why can't Styrofoam go into the recycling bin if it has triangles on the bottom?
There is currently no market for Styrofoam, therefore it needs to be placed in the gray cart.  Styrofoam "peanuts" can be taken to packaging stores such as Mailboxes Etc, The UPS Store, Pack & Ship Pros, etc…
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