Department of Public Utilities
What We Do
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SEEING what our Divisions do?
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WHAT WE DO
Department of Public Utilities
The Department of Public Utilities provides reliable, efficient, low cost water, wastewater, sewer maintenance, solid waste and sanitation services to over 500,000 customers in the Fresno metropolitan area.
City of Fresno Water Meter Retrofit Project
Our Mission
Our mission defines our organization’s reason for being and how we intend to serve our stakeholders.
We deliver high quality utility services professionally, efficiently and in an environmentally responsible manner to ensure the health and safety of our community.
Our Vision
Our vision identifies where our organization intends to be in the future to meet the needs of our various stakeholders.
We are nationally recognized as a leading public utilities organization.
Key Operating Principles
These are guiding principles for our daily actions and interactions throughout the DPU organization:
• Safety — We provide our services with safety as our highest priority.
• Customer Driven — We anticipate and respond to the needs and interests of our customers in a respectful, reliable and professional manner.
• Employee Focused — We trust, value and support the efforts and accomplishments of all our employees.
• Financial Management — We provide the best value for our customers by performing our work in a cost effective and innovative manner with the appropriate utility rates.
• Environmental Responsibility and Sustainability — We plan and manage our operations as guardians of our natural resources.
