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Customer Service Training Offerings
Servicing Our Telephone Customers
This one hour workshop, led by Melany Felton or Charon Mckinley, covers the objectives of the Customer Service KRA Cabinet's "Secret Caller" program, the suggested City of Fresno standards for answering and transferring telephone calls, and suggestions for fine-tuning our listening and verbal communication skills.

For more detail on when this training is offered, please see the Servicing Our Telephone Customers Calendar.
Customer Service Training
This two hour interactive workshop, led by Melany Felton or Charon Mckinley, focuses on Dealing with Difficult Customers.

For more detail on when this training is offered, please see the Customer Service Training Calendar.