Customer Service Training Offerings
Customer-Driven Service
These two-hour workshops are unique in that they examine Customer Service from two different perspectives: from that of the employees who are working directly with customers and from the supervisors and managers who are leading those customer-focused teams. Both sets of participants will learn how to evaluate their approach toward customer service and their attitudes toward customers, meet and exceed their customers' expectations for service, set goals of 100% customer satisfaction, and turn customer feedback into growth opportunities.
For more detail on when this training is offered, please see the Customer-Driven Service calendar.
Customer Service The Disney Way
This two-hour workshop is based on Thomas Connellan's book
Inside the Magic Kingdom: 7 Keys to Success. Disney is known for its awesome dedication to Customer Service and this training provides real examples from the Disney Parks to bring those 7 Customer Service lessons to life.
For more detail on when this training is offered, please see the
Customer Service The Disney Way calendar.
Dealing with Difficult Customers
This two hour interactive workshop focuses on how to identify our strengths and weaknesses when interacting with difficult customers, how to develop strategies for anticipating the needs of our customers, and how to develop methods to better information gather and problem solve
For more detail on when this training is offered, please see the
Dealing With Difficult Customers calendar.
Servicing Our Telephone Customers
This one hour workshop covers the objectives of the "Secret Caller" program, the suggested City of Fresno standards for answering and transferring telephone calls, and suggestions for fine-tuning our listening and verbal communication skills.
For more detail on when this training is offered, please see the
Servicing Our Telephone Customers Calendar.