WHAT WE DO

       
                               

Ken Nerland, Director
General Services Department

View the Municipal Service Center 
Power Generation fromthe 660 kW Photovoltaic System
(Solar  Electric Panels)

The FY09 Annual Report is a celebration of General Services Department Staff and our accomplishments throughout the year.  We highlight the City's core values of Accountability, Compassion, Trust, Innovation and Teamwork and this year feature a section which includes a photo of most staff members in the Department.

Executive Summary
The Administration Division provides direction and support for the divisions of the General Services Department (GSD) which include: Central Printing, Facilities Management, Fleet Management and Purchasing.

The Administration Division provides support to allow each division to focus on their primary objectives and improve their overall performance. To meet the Division’s objectives, the following will be implemented:

• Business Plans will be reviewed and updated annually.
• An effective training program that measurably provides added value to services provided.  Customer service will be emphasized.
• Develop processes to effectively measure and report performance. Identify areas for performance improvements.
• Optimize use of technology available to increase efficiency and streamline document and accounting processes throughout the department.
• Continuous research and development of best business practices and strategic planning.
• Create an enjoyable work environment for all employees of the department

Mission Statement
The purpose of the General Services Department is to provide quality support services which include Central Printing, Facilities Management, Fleet Management, and Purchasing utilizing the most efficient and cost effective practices.

Vision
General Services Administration will provide administrative support that enables divisions to achieve their primary objectives.

GSD Administrative Team
Ken Nerland, Jerry Todd
Peggy Chiok, Christie Kelly

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	Did You Know...Quick Facts
	30% of the General Services Department budget is pass-through costs (fuel, leases, utilities, postage). In FY09 the Purchasing Division processed $175 million in procurements. The Facilities and Major Projects Division has been reorganized and Kelly Riddle is the new Division Manager. The Central Printing Division has new upgraded software enabling "state of the art" graphics production By the end of FY2010 all diesel refuse trucks in the City's fleet will be powered using Liquid Natural Gas (LNG) which costs 1/3 less per gallon and burns at least 40% cleaner than its diesel equivalent.