Riding the Bus
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How do I know when there are changes to a route, bus stop, schedule, etc.?I was across the street and the bus pulled away before I was able to get to the stop. Shouldn't the driver have waited for me?Why do I need to show proof of age/disability to a bus driver every time I board the bus when it is obvious that I am elderly or disabled?Why won't a bus driver force someone to move from the reserved seating in the front of the bus when someone who is disabled needs that seat?
How do I know when there are changes to a route, bus stop, schedule, etc.?  
Changes to bus routes are posted directly at affected stops along the routes. Information regarding stops which are being changed or discontinued, as well as detour information, is also posted at bus stops.

Schedule changes and other information important for the public are printed on Public Notices. These Public Notices are printed on paper are posted inside buses. Public Notice information can also be found on the FAX website.


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I was across the street and the bus pulled away before I was able to get to the stop. Shouldn't the driver have waited for me?  
FAX stresses the importance of customers being at bus stops, ready to board the bus before it arrives. This way, the bus driver can remain on schedule, and customers will be delivered to their destinations on time.

There are several reasons why a driver may not wait for a customer before leaving a bus stop. Oftentimes, the bus driver is not aware that a person on the other side of the street wishes to board his/her bus. Additionally, there is a safety issue involved in customers running across streets to catch a bus. Once a driver pulls away from a bus stop, he/she is not permitted to pull back.


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Why do I need to show proof of age/disability to a bus driver every time I board the bus when it is obvious that I am elderly or disabled?  
When FAX initiated the Special Rider and Handy Ride programs on buses, a policy was established to ensure that only those individuals entitled to receive a reduced fare actually paid the reduced fare amount.

All individuals, regardless of physical appearance, may be asked to present proof of their disability/age when requesting reduced fare. This policy ensures all customers are treated equally and it is not left up to the bus driver to determine if a customer is elderly or disabled.


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Why won't a bus driver force someone to move from the reserved seating in the front of the bus when someone who is disabled needs that seat?  
Under the Americans with Disabilities Act (ADA), bus drivers must "request" that a passenger move from the front seats designated for the disabled, but may not "force" the passenger to do so.

If you are elderly or disabled and need to sit in the front seats, and those seats are occupied, please talk to the bus driver who will then request the occupants of those seats move to other seats. Keep in mind that the individual(s) already occupying those seats may be elderly or disabled as well.


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