Compliments & Complaints
Fresno Area Express (FAX) values the observations and concerns of our passengers and the community. Customer feedback plays an essential role in our ability to adjust or modify transportation services.
How to Complete a Complaint/Compliment Form
The form must be completed in detail. Please include the following information in order for FAX management to conduct a thorough investigation.
- Customers name, address, and phone numbe
- Date of incident
- Time of incident
- Route number
- Bus number (if available)
- Bus direction
- Location of incident
- Driver description
- Detailed information of the complaint/compliment
Note:
Forms are in PDF format and require a PDF reader for viewing. If you do not have a PDF reader one may be downloaded for free at the Adobe website.
- Print the Complaint Form
- Complete form in detail
- Sign and date, return by mail or drop off
Inquiry Complaint forms:
- Print the Complaint Form
- Complete form in detail
- Sign and date, return by mail or drop off
Compliment form:
- Print the Compliment Form
- Complete form in detail
- Sign and date, return by mail or drop off
Fresno Area Express for mailing/return locations:
|
Fax Main Office:
Fresno Area Express
Attn: Complaint Section
2223 G Street
Fresno, CA 93706
If assistance is needed in completing the forms please contact the Complaint Coordinator at 559-621-1622.
|
FAX Downtown Service Center:
Fresno Area Express
Attn: Complaint Section
2016 Tulare Street
Fresno, CA 93706
|